Everything about the hotel is great, the breakfast was great, you can make your own waffles and omelet or simple just have a bagel and coffee, love that they had cereal, yogurt, muffins and fruits for the kiddos too. Everything is clean,and smells great! The only not pleasant encounter we had was the receptionist that first recieved us. Hotels.com app was saying the parking was free(which we have proof) and the receptionist was trying to charge us for parking deapite us trying to show her on the app it stated parking was free, she didn't want to look at our phone nor at least tried to get a manager or supervisor, she simply didn't care. We waited till the following day to hopefully check out with someone different of which we did, and she was the supervisor. We expressed our concern and she took us very seriously, she refunded our money back for the parking charge and was very kind and helpful. Experience as a whole was a 9/10. Would I stay again? Probably, but hopefully the receptionist gets a little more proper training.
Everything about the hotel is great, the breakfast was great, you can make your own waffles and omelet or simple just have a bagel and coffee, love that they had cereal, yogurt, muffins and fruits for the kiddos too. Everything is clean,and smells great! The only not pleasant encounter we had was the receptionist that first recieved us. Hotels.com app was saying the parking was free(which we have proof) and the receptionist was trying to charge us for parking deapite us trying to show her on the app it stated parking was free, she didn't want to look at our phone nor at least tried to get a manager or supervisor, she simply didn't care. We waited till the following day to hopefully check out with someone different of which we did, and she was the supervisor. We expressed our concern and she took us very seriously, she refunded our money back for the parking charge and was very kind and helpful. Experience as a whole was a 9/10. Would I stay again? Probably, but hopefully the receptionist gets a little more proper training.
