The Charlton Boutique Hotel

Calling it boutique doesn’t make it so. The house tel is nice but nothing special. Arrived Monday no restaurant. Had to complain because could hear water running, was told it was the water tank filling this had been going on about an hour at 10pm before I complained. Fair play they turned it off when I said. Dinner Tuesday night they tried to charge me for food I hadn’t asked for this was sorted when I refused to pay for it. I think the rooms need sound proofing because on one evening I could hear a few blokes chatting in another room and I was woken up at 2am by a couple talking loudly and then making other noises. Not sure I’d stay here again.

Never saw any staff, as it's 'contactless'. Would much prefer a manned front desk. Room clean and more than adequate for one or two nights. Didn't use any of the dining facilities.

Clear check-in instructions and easy check-in process.

Room strange smell, I felt it was probably from the carpet & strong cleaning products. Very basic room but towels changed each day which was appreciated Tv old Bathroom shower pressure ok, bathrooms could do with grout changing as black marks. Toliet inside rim noticeable rust/scale. Did not see staff but when had trouble getting into room very responsive ( self check in) Email sent with code before stay, maybe just let people know that the key to the door is behind the key pad thing that would help. The room I was in I could here other people having shower, the extractor fan & banging of doors so noisy Overall not bad with a couple of tweaks I think it could be improved upon

The room is nice and clean. However the room temperature is too high even though the radiator is over . Also the emergency alarm suddenly on around 6:30 . Wake us up with scary and can’t fall back asleep