The Cross Keys

A really superb hotel that was fantastic value for money. We had a Superior Double room that was spacious and very comfortable. Excellent en-suite with very good toiletries and motion sensor lighting. Even the toilet roll was top quality, something that many chains get wrong. The breakfast was outstanding and all staff were very friendly. Only thing to note is that it's a very old building on a busy road, so there is some traffic noise, but we're not light sleepers, so not a problem for us.

Wonderful staff, excellent breakfast! Great location but no parking because it’s an old historic building. Room was spacious with a huge clawfoot bath and walk-in shower. Room was not warm enough for us (winter) but the fan heater helped. We enjoyed the stay

It is a very cute place, very cosy. Unfortunately (as it is such an old building) the rooms are not isolated at all. There is a 5cm gap under the door so you will here every noise if a neighbour comes home. And unfortunately the dishes at the breakfast where all very dirty. Although this place is very nice „old school“ like from another century which is great, these things like room isolation and cleanliness should be taken care of more.

Great location , parking good , superb breakfast always a a warm welcome.

We were provided with a free upgrade, but to be honest we would rather have been in the room booked. The room was away from the main building, accessed by a steep fire escape, which was very poorly lit at night. Lights had been strung around the handrail, but only half were working. The first room we were given had a bath and shower in the room, which may be romantic, but to be honest offers no privacy. The toilet was also in the room, bit behind a smoked glass screen, which offered very little privacy and meat we were able to watch each other on the toilet! The toilet in the first room we were given had no light. ,and wouldn't flush. We were moved, without a fuss, I have to say. Our main complaint was about breakfast. Banging house music, accompanied by the waitress singing along was not in keeping with the age of the property, or the time of day! Also the waitress was on her phone, booking a garage to mend her car, meaning that she was late picking up our food from the kitchen when called, resulting in my husband's poached egg being hard from sitting under the heat lamp. Such a pity. I grew up in Saffron Walden and had always wanted to stay there. We won't stay againn Our