The Palms Hotel Fire Island

The staff was amazing.

The staff are so caring, considerate and ALWAYS SO WILLING TO HELP MAKE YOUR STAY AND EXPERIENCE THE BEST EVER! CJ was ESPECIALLY AMAZING! Mira even went to grab a bag we forgot at Rachel’s for us and put it in our room since we were at Atlantique when we realized we forgot it. SUCH EXCELLENT CARE AND SERVICE!

Outside bay area was nice but the service was terrible. To start we checked in at 11 on Friday, was told we would get a text when the room was ready and we did not. Ended up getting our room keys at 6pm if it wasn't for us calling and asking. The next morning we asked for new towels and nothing was brought to our room. Sand everywhere on the floor when we first got in. The building seems old and simply not kept nice. 2 beds were squeezed in a room thats a size that fits 1. Not a great experience and it was a pricy stay so was expecting more than what we got.

We rented a suite and it was like renting a house with VIP service. The staff was very attentive and friendly.

A++