邁阿密機場東凱悅嘉軒酒店

The pool patio furniture was broken and in poor shape, pool towels were difficult to come by. Elevators were dirty and breakfast was poor. The rooms are in need of a refresh.

Great for getting on our cruise the next day. Shuttle was good. Food was good also.

Pool was closed the duration of our stay. Check in staff was incredibly slow and rude to all customers arriving.

Although the website clearly states a restaurant, the kitchen was not open and we had to go elsewhere for dinner

Broken workout equipment.

Extremely convenient hotel close to the car rental facilities by the airport. Public spaces need an upgrade, new upholstery for the breakfast area. Breakfast is basic but rooms are well equipped. Parking is paid, $25 per day.

would like availability of a hotel shuttle to and from the airport

Our second stay at this well located hotel to MIA. They offer breakfast. However other food options are MINIMAL. Nice pool, clean and comfortable rooms.

I didn't like that on the website said that they offer free shuttle to the airport and that was flase. The free shuttle to the airport should be removed from the website..

The hotel was comfortable, convenient location and clean. However, the parking fee at $25 per night as a guest I believe is unfair for all guests seeing that parking should be included for guests during their time at any hotel. For 3 nights would be $75 just for a car to sit in the parking lot for hours and not being used. And there should be an airport shuttle service. I only found out after arriving to MIA that there was none.

Location

Our first stay at this particular Hyatt hotel. We have stayed at many MIA area hotels on the the way in and out of MIA. This Hyatt is in need of a serious freshening up. The hallway carpets had visible stains throughout the hotel. The walls and wall coverings are beat up. In our room our couch had a large stain on its upholstery. Our carpet also had large visible stains, the kind where you would not like to go barefoot. (Room 536). The staff was friendly, so they have that going for them. The lounge area had sticky floors needing a deep clean and sealing. The last complaint is they apparently do not offer an airport shuttle service, even though it’s stated that they do on Hotels.com. We will not be staying there again, especially since there are so many options in the area that are much nicer in the same price point.

The hotel in general is very dirty, the carpet needs to be replaced urgently, the breakfast is ok.

The shower was dirty, grout lines moldy - a little Clorox makes that mold clean. Staff was nice and helpful, didn’t make it to breakfast, bed was comfy.

The dirtiest Hyatt I have ever stayed on. Coming out of the elevators you can see the dirt in the carpets, the carpets in the rooms also very dirty. I had to wash my feet before going to bed because they were very dirty from walking on the room. I was told they would come and clean the room every other day and they never showed up during my stay from a Tuesday to a Saturday.

This hotel was extremely dirty. The room and hallway’s carpet was filthy with a mildew smell. The lobby floors were filthy day and night the lobby restrooms were filthy overflowing trash and no toilet paper was available. I had to stay cause my son was there for the kidney transplant training. I always bring Clorox wipes and Lysol spray wherever we go because of his condition. I also bring blankets that we choose to sleep on… this hotel should be condemned…. Worst experience I’ve ever had with Expedia!!!!!

It was a nice place but dirty Carpet spots in hallways floors & on the Carpet of t hotel floors room we stayed in. We had to go to the lobby to microwave food. They charged us for some beers that we didn't even drink..We had our own food & drinks

If you need a place to stay for 1 night then the Hyatt will be adequate. If you’re planning to stay in Miami for a few days, look elsewhere. House keeping is nonexistent, you need to go to the lobby to ask for towels and toilet paper. Breakfast is first come first serve and once it’s gone, it’s not replenished. My room had cold water pressure problems and the previous guest must have changed a diaper and left a Hershey kisses size turd under the couch. Only decent part of the hotel is the pool.

Property overall was gross and unkept. The lobby was very nice but the room was dirty and items broken. Sink has a large crack all the way through it, faucet was broken, overall bathroom was dirty. Bloody foot prints in the hallway leading up to the elevator on the 4th floor. Parking was a disaster and no airport shuttle.

The towels and bedding were dirty , there was hair in the towels brown as if they were used . I wil never stay there again

This hotel is definitely a great bang for your buck. The location was very convenient to get to and from the airport, and wasn’t too difficult to get around in Ubers. The hotel itself was very clean and they allowed us to check in early. The breakfast was decent but you would have to be there early in to catch the food before it runs out. The pool is also very nice even though some of the chairs were broken or dirty. Overall, it was a very nice stay and would stay there again.

Tv didn’t work

The front desk was very nice. The interior looks way better than the exterior. Room was clean and felt more high end than I expected except for a few things but that’s ok. Internet sucked so bad. I might actually not come back just because of how bad it was to be honest.

The hotel was ok but the location is too close to the airport and the noise kept us up all night.

We had a good week at this hotel. I was not aware that we had to pay $25 every day for parking. So I decided to park somewhere else. The carpet is very dirty and has a lot of stains not only in the hallways but also in the room. Breakfast was the same every day, only 2 waffle makers for the entire hotel guests, so give yourself some extra 30 minutes to make your waffles. The pool area is nice. The staff is friendly. The room was spacious and had 2 beds and a sofa bed. No microwave but did have a mini fridge. It was good for the price.

Staff were friendly. Blinds in the room we got were broken. Huge gap between panels let in a lot of lights. Of course , near airport, noise is expected.

On top of the hotel charging us $25/night to park in their parking lot, the TV in all 3 rooms we stayed in had issues. In one room it didn’t work at all, and in the other two the TV had sections that the screen was just solid white.

This was a convenient place to stay after a late flight. However, due to the location which is close to the airport, I heard planes flying above all night.

The shower wasn’t great, luke warm water. Beds were not very comfortable and pull out sofa was brutal. Location was convenient but not worth the price.

The hotel is very nice and clean. The rooms are spacious and the beds are comfortable.

This property is in major need of renovation! It needs a major cleaning and new furniture! Every single chair in the lobby/restaurant was destroyed and peeling! There were only 2 people at the front desk/lobby/bar/restaurant for an entire hotel!! Unacceptable!!!! The woman at front desk was working her ass off. She was very pleasant despite the ridiculous working conditions in which she had to work!! WOULD NEVER STAY HERE AGAIN!

I was disappointed with the check in process with Alba in the afternoon. She didn’t have common sense of customer service. I was much happier with Rosean with precheck in. Rosean was so helpful, knowledgeable and super nice, but Alba wasn’t. She wasn’t pleasant to talk to. I stayed at Hyatt house before and this is my first time with this place. I won’t come back this place again.

A Nightmare Stay: Avoid This Hotel at All Costs Our experience at this hotel was nothing short of appalling. From the moment we discovered a non-functioning toilet in our room, the staff’s incompetence and complete lack of courtesy turned what should have been a restful stay into a nightmare. At 1 a.m., with two young children, we contacted the front desk for help. The staff member on duty was not only rude and dismissive but also displayed an alarming lack of customer service skills. When we reported the issue, they reluctantly offered to move us to another room but insisted we come to the front desk to collect the key, refusing to resolve the matter over the phone. They eventually provided us the keys to a room just down the corridor. To make matters worse, when we asked if the new room was in working order, the response was shocking: “I don’t clean the rooms, so I have no idea what’s in order and what isn’t. I’m doing you a favor by giving you a new room.” A favor? Providing a functional room is the bare minimum expectation for any hotel stay! The unprofessionalism, laziness, and blatant disregard for guests’ comfort were unacceptable. If you value respect and basic hospitality, avoid this hotel. It’s an embarrassment to the industry.

I did a lot of research before choosing this for a one night stay before leaving Florida. The hotel was great as far as amenities and price. However we were a few doors down from the lobby and there was a domestic dispute for HOURS in our hallway. It got to the point of attempting to call police for the loud arguments and doors slamming. This is clearly supposed to be for flights in and out and it covers the noise of planes well, staff however could care less as they let this go on from 9pm to at least 12am. I has also tried to seek staff for food recommendations and no one was in the lobby and I ended up just looking it up.

Staff is great. Very clean and spacious room. Amenities are updated. Breakfast was delicious

The hotel itself is nice enough and the level of security is good. $25 parking per night and cleaning service only every 3 days. Only one luggage cart for a large building. The front desk attendant was very nice, but the night manager was so hostile, I bolted my door and worried about my car. People were drinking in the parking lot out of the back door of their Jeep and stared at me while I unloaded my luggage. Overall, there are a few nice people working here, but I can't recommend it. I've never had a hotel manager scare me like that, and the additional parking charge is too high. Next year it will be $50 per night and room service once per week. That is the new style of hotel management, and I can't say that I like this trend. Also, be aware that the surrounding roads are rough and difficult to navigate, even for a Miami native.

The staff was not courteous and the rooms were not kept clean - room cleaning service was not provided until we insisted

Super affordable. Staff members were exceptionally kind. Perfect place to stay before a cruise!

Worst service ever, I was there the night before my flight, the people on the counter said there were no luggage Carts, that people take them to their rooms, so I had to manually put 10 pieces of 50kg luggage to the 5th floor. To add to this situation, their counter is on the first floor so even to check in you need to go one level up. The lady that was working on Sept 14 at. 9pm ET was extremely rude with a super bad attitude. I will never ever stay in that Hyatt Place hotel ever again.

Front Desk EDDY was so helpful and professional...I highly recomend staying at this Hyatt.

My only dislike was it wasn’t walkable to dining or convenience store

The location was close to airport but far from local sight seeing.

Very close to the airport but to get there is a little tricky

Close to the airport

Property shows up in filter with airport shuttle, but does not have a shuttle. Staff was extremely rude when checking in. The hotel is also at the foot of the runway so you hear planes all night.

Confusing to find the location.

Extremely convenient hotel close to the car rental facilities by the airport. Public spaces need an upgrade, new upholstery for the breakfast area. Breakfast is basic but rooms are well equipped. Parking is paid, $25 per day.

Close to airport but noisy especially breakfast area

Our second stay at this well located hotel to MIA. They offer breakfast. However other food options are MINIMAL. Nice pool, clean and comfortable rooms.

The hotel was excellent but its surroundings was very limited. You’ll need a car or delivery service for food.

No one knew how to make drinks behind the bar, with "little choice of liquors." Breakfast was worse, with turkey sausage and watery scrambled eggs. No potatoes, no oatmeal or grits. Just bread, cereal and yogurt.

Rooms have poor lighting. Breakfast area furniture is very old and warn out. there was no butter for two days when we were there. Only Oranges were there, no other fruit . Their staff will not fill up any item after 9 am though breakfast was supposed to be served till 9.00 am .Refills for any item will take so long that people will leave without that particular item they are looking for. Staff was busy in talking to each other rather than serving the customers. I would not stay at this location nor recommend to anybody . I think Hyatt should refund at least 50%of what I was charged for three rooms.

Check in was quick & friendly staff Was alittle disappointed how the breakfast area was setup (not enough room when crowded). The selection for breakfast was lacking ( no yogurt, muffins or bananas) Overall great price for being so close to the airport

Pros: Close to airport | Rooms were clean and comfortable | Front Desk Staff was nice and attentive | Had a shuttle to the port for cruises, $15 p/p. | Had a restaurant on site to order food | Cons: Card Only; Breakfast was not as fresh as I've had a other hotel chains | Kitchen Staff was rude when asked to refresh buffet

Location is convenient as it’s right next to the airport and the staff were lovey. The rooms are a bit drab, you can hear from room to room and the breakfast buffet was manic! So many people, not places to sit and the food was not impressive.

The staff member who greeted us did an excellent job. He explained everything very clearly and made sure we understood every detail. He also went out of his way to accommodate our requests, demonstrating great willingness and professionalism. But my experience with breakfast at this Hyatt did not compare to other properties in the same chain. The quality and variety were very limited: there was only one type of bread, a single protein option, no hot cereals, and no rotation or replenishment of food. By the time we arrived, many items were already gone, and when we asked for refills, we were told they wouldn’t bring out more because it was already 9:00 a.m.—even though breakfast is advertised until 9:30 a.m. We were even told that we “should have come earlier,” which felt disappointing and inconsiderate toward guests. Additionally, housekeeping should pay closer attention to bathroom details. The shower’s inner silicone was visibly covered in black mold, which gives a poor impression of overall maintenance. As a family traveling on a budget and choosing Hyatt based on past positive experiences, we were disappointed that this particular stay did not meet the usual standards we’ve come to expect.

Although the website clearly states a restaurant, the kitchen was not open and we had to go elsewhere for dinner

The property was close the airport and car rental company. The cleaning staff made sure our rooms were cleaned every other day. The only downside for me was the breakfast. It was basically the same thing every day (Stayed 8 days). Also, there isn't a restaurant at the hotel but Uber Eats worked well.

Should have a restaurant, bar is way overpriced.

Bad breakfast.