曼徹斯特阿斯潘飯店

Loved it! This is our second visit snd will stay there again the next time we pass through Manchester.

My experience with/at Aspen at Manchester was a mixed bag, at best. This business functions with a personless/contactless check-in service. Arrived at Registration Office & picked up envelope with my last name off table with other envelopes that included last names on them. Envelope contained room number and key code included on paper with a welcome letter. Parked in front of my room, grabbed belongings, went inside feeling relieved and fatigued, and took off my shoes. Proceeded to read the remainder of the welcome letter. Toward the end of it, it stated that rooms/packets are readied by 1:00PM. It proceeded to inform me that check-in time is at 4:00PM and if I wish to, I can arrive to my room early for a $35.00 additional fee...much to my surprise. I’m sitting in my room reading this letter at 3:32PM. I was unaware of any such policy, prior to my arrival. Nothing in fine print was discovered. My email correspondence with GM Vinny, beginning Oct. 6th, notified me of a registration process that would occur but did not indicate any such surcharge policy. Upon my Oct. 14th arrival, I discovered an email from "Goki" sent with my info on my room number & code; the message was sent at 11:00AM. Since I already entered the room, I decided to pay the $35 fee and later, express my disappointment at this business practice in my review to you. I had too much to engage/enjoy in during my travels to try and find Vinny or Goki for discussion at that moment.

This could be a great place to stay, but the property managers need to invest more in the customer experience. Check in after 4 pm is more challenging than it should be. If you book the room online, the on duty rep is NOT notified (despite their “fully automated” system). You have to call the number, let them know you just booked to get your room and access code (the instructions at the hotel are not clear about this - make sure you call the number). Our room was okay, mostly clean and comfortable - although the filter in the air conditioner was disgusting. Since it takes only a few minutes to clean, it was surprising it was so dirty. The bathroom had significant plumbing issues - the shower drain backed up immediately, making taking a shower a very difficult experience. The drain in the sink was slow and there appeared to be water leaking near the toilet. I tried to notify the manager before we left, but there was no one available when we checked out. Overall, it was an ok place to stay, I would describe it as a budget friendly, basic room. The bathroom, however, was pretty awful.

Modern, clean, easy access and parking and good location. Touchless check in was easy and efficient.

It was ok for a one night stay with very close proximity to Manchester Center.