Holiday Inn Express Rochester Hills by IHG

Staff was very friendly and accommodating. Food was good. Carpet was dirty. Pool floor and area had not been cleaned, dirty footprints all over. Room had musty odor. Elevator out of order a majority of our stay.

Breakfast very good. Shower had no water pressure, so very difficult to get a good shower. No hair dryer in room and had to get one delivered to room. Elevator not working. Had to carry luggage up stairs. Room was clean; bed was comfortable.

It was okay. Hallway carpets dirty and mildew smell, which had me worried about the condition of the room. But the room was nice. Pool environment was HOT HOT HOT! Not sure why the heat was blasting in the pool area, but made in uncomfortable to stay in unless you were swimming, and even then it was too hot. Literally a sauna with water. Pool deck was dirty and tbmhe cement at bottom of pool was chipping. The hotel is in a great area. Can walk to walmart, Meijer, restaurant. Breakfast pretty good. Overall, not terrible. But cant say that id stay again.

Tony at the front desk was amazing and helpful. But there were some issues and I could not access the gym.

Pool was pretty gross but other then that looked amazing.

The only issues we had was the elevator was out of service for our first visit. The second visit our room did not have a shower curtain and there were no cups to make coffee.

There was Bottle cap on the floor in the room, which made us wonder if the rom as actually cleaned or not. Stains on the blinds, red stain on the carpet, and a hole in the chair in the room. We had three people and there were only 2 towels in the room. The breakfast was cold. We kept getting multiple credit card authorizations even though we paid in full through Expedia. The security deposit was only suppose to be $50, we were charged more than that. When we confronted the front the desk about this, they had no answer. Then the pool was not available on the first day of visits. Then the 2nd day, the pool was freezing cold. Our kiddo was very disappointed. Also there were tiny rocks at the bottom on the pool on one end. Overall, it was not a good experience. Very disappointed!

Room was great. Staff was helpful and courteous. Very nice hotel. Pool was too cold. No one swam even families with children.

disappointed. The pool was overrun by young children & people in plain clothing so there was nowhere to sit. The continental breakfast opened late and food was warm. Again young kids running amok without supervision. The rooms were NOT restocked daily.

Area was nice. Close to shopping. However, hotel was less than good. Breakfast was cold. Not even warm. Lady checking in was super nice. But room wasn’t very clean and very basic. Wanted to use the pool but floor in the pool was dirty and the water was very cloudy. I wouldn’t go back.

Hotel was clean for the most part, the room I originally booked, the refrigerator was leaking water so they had to switch rooms and the other one was different, I liked the first one better so I was kind of disappointed The room smelled like feet but was clean

I liked the area this HIE&S was located. The stafff at the front desk was friendly. The room condition was ok. The cleaning was pretty bad. The bathroom had quite a few pieces of hair from prior guests in and around the shower (which is a major ick for me).

we found the room to have trash on the floor by the couch. The microwave had leftover food in it so the cleaner never looked in it. The sheets and pillow cases had hair and stains on them.

I have never stayed in a more dirty hotel. The floors look like they have never been cleaned. There was hair in our shower, stains on our bed, and all of the surfaces needed to be wiped again. The elevator was out and they did not serve breakfast. We cancelled our second night and went to different hotel. I will never stay at a holiday inn express again after this experience.

Had to wash the sticky floor in room (foyer and bathroom), and overall cleanliness wasn’t too good

We stayed here for the night because we were in town for a soccer tournament. I called the day before to see if they would have our room ready earlier than the 3 pm check in time, and they said they would put a request in. When I called the day of check in they said it would not be ready before 3. Which is fine, but I got there at 4 pm to find hair in the drain of our shower, no trash cans anywhere in the room, the coffee pot didn’t work, and there was cobwebs/dust in the corners of the room. We were also given a handicapped room (no one in our family is handicapped) which again fine….until we showered and the water spilled all into the bathroom area, all over the floor. We had to use our extra bathroom towels just to sop up all of the water. The pictures online look a lot nicer than what it was in person.

I originally thought I received a room with king but got 2-doubles. The room had an odor when we walked in but it got better once we sprayed. The room setup was weird but it was okay. The breakfast was not replenished consistently so I only had a few items. The room’s floor you could see stains and the need for a deep clean. The area was okay. Your between a Walmart and Meijer, your next to a nice restaurant but there wasn’t many good food options.

Beds are comfy Bathrooms are not clean , you can see mold and dirt in the creases Bathtub drain was clogged Pool was cold and a little dirty Good breakfast Staff are friendly Hotel is close from all major areas and close to highways It should be cheaper for sure

Check in was friendly, but the hallway carpets needed better cleaning and vacuuming. The carpet in our room was stained and the bed skirt was stained. Had to take the stairs when elevator wasn’t working in the am, and the stairwells smelled and the carpets again were dirty.

Comfortable room and friendly staff. Breakfast was good. Unfortunately, both seats in the room were soiled. Fortunately or unfortunately, we didn’t notice this until check out, but we were grateful to be leaving.

Large room Convenient for Oakland University Supercenter next door Good breakfast Friendly helpful staff

There was never a front desk person. Just a sign saying they were gone with other customers. Staff was nice but not always present. Internet was terrible or non existent

What I didn't like was late night noisiness. After 11 people were loud in the hall. We stayed in room 105 and we could hear the people above us and the people talking in the room next to us.

Close to where I needed to be,but interstate noise-don’t reserve a room in the rear if you’re a light sleeper

Hotel needs a makeover! Lobby is deceiving. Carpet, elevator, look of the room is outdated. Service is AMAZING!

Rooms are spacious and accessible location.

Noisy people next door and the hall door slammed a lot. Earplugs to the rescue!!

The hotel is close to the highway. It was pretty loud at all hours. The front desk clerk was very friendly but told us the wrong times for breakfast causing us to miss it. Room was clean but in generally everything was well used and dated.

Could hear a lot from room above and next door

Room was great. No issues. Clean, comfy bed, roomy bathroom. Breakfast just what I wanted, enough cold and hot food variety

Clean room, staff was friendly, check in was quick. Good lication

We enjoyed our two night stay. The property was very clean and comfortable. Everyone at the front desk was friendly and helpful. Great location with everything we needed nearby. We would choose this property again for a future trip.

My friend had a medical issue and the lady at the front desk was amazing with information.. I would definitely recommend this hotel.

There was never a front desk person. Just a sign saying they were gone with other customers. Staff was nice but not always present. Internet was terrible or non existent

Staff was rude and the cops were even called due to the staff fighting. Children were there and scared. Staff even yelled at several hockey teams for the kids using the pool or sitting in lobby. Overall a bad customer service experience and would not go back. Family felt uncomfortable

The front desk was always helpful and friendly.

No one was at checkout to get receipt. Could hear people talking, tried to get attention, they completely ignored the front desk. Extremely noisy from the room above me. Complained, noise stopped for a few moments then started again. Have called several times to get receipt, no one will amswer the phone.

The staff here are lazy. The guy in the front desk named Raul was in the back on his phone. I kept calling and calling trying to check in over the phone nobody would answer. For breakfast the next day a bold headed ghetto lady was extremely rude. She kept yelling at the Indian customers that the oven was broken that breakfast was limited. There was no hot breakfast. The bagels she was putting out she was taking them out with her bare hands. She did not even have gloves on. Really terrible experience that lady should be fired.

Room was great. Staff was helpful and courteous. Very nice hotel. Pool was too cold. No one swam even families with children.

This was quite possibly the worst customer service I have ever had at a hotel. When checking in, no smile or hi, no information on pool times, bfast times, it wasn like talking to a wall. There were no towels in the pool area. I went to the desk, she asked how many towels I needed. Ok, so no stocking of towels at all, just give me the amt I need??? Everyone else will have to come and ask also. She is clearly bored, but shouldn't be! There was no body wash in the bathroom and hair around areas. How do you not make sure the shower has body wash?! In the shower and find out. In the morning during bfast, there was no one around. Milk was low, no coffee, no pancake mix (the bag needed to be changed), no one around. Ask the front desk person, she said oh he is around here somewhere. Um what??? Just lazy lazy people who work there! She didn't assist, flat affect, just rude. The empty body wash in the bathroom was unbelievable. The hair also, so obviously the cleaning people didn't do their job! There is a Wal-Mart and Meijer next to the hotel, which is nice. The road to get back in the area where the hotel is, is under construction, but no biggie. The customer service was so atrocious, I would give this even less than terrible. Just unbelievable.

Large room Convenient for Oakland University Supercenter next door Good breakfast Friendly helpful staff

Perfect location for the Meadow brook amphitheater. Lots of food choices nearby. Hotel was clean good service good coffee bed was comfortable about 1o minutes from the amphitheater

Hotel was very clean. Staff was very friendly and helpful. Location was great to get on and off a major highway as well as being close to things like Wal-Mart, Tractor Supply, multiple gas stations, multiple different food options ( Coney Island, Five Guys, Shawarma etc) to help with any extra things you need. Also a lovely park nearby called Innovation Park off Hamlin road. Amazing for kids and families and also offers good bike paths and hiking as well although it's not a large path. Breakfast was okay, but can't complain about free food. Alvin at the front desk was very helpful and courteous. Pool wasn't bad, be sure to turn on the air conditioners in the room and the pool, rooms can get very hot. Very cute and comfy outdoor space as well connected to the pool room. Clean gym and nice facilities overall! Will definitely be back here when we go visit friends and family.

Very clean and convenient location walking distance to restaurants and shopping. Staff are friendly and welcoming. Room was very clean with complimentary k-cups and Keurig coffee maker. Free hot and cold breakfast every morning with choices like omelette, serial, muffins, yogurt, juices, and hot coffee. The only issue I had during my stay is room was a bit noisy facing expressway and I could also hear people in rooms above and below me at night. Overall I would recommend this hotel and would stay again.

Close to the highway.

The hotel is close to the highway. It was pretty loud at all hours. The front desk clerk was very friendly but told us the wrong times for breakfast causing us to miss it. Room was clean but in generally everything was well used and dated.

Quick access to surrounding businesses. Friendly staff. Clean room and spacious bathroom.

The staff are amazing and very helpful. The rooms were clean and smelt fresh. The beds were comfortable and shopping and a restaurant was within walking distance.

Property was convenient for the things we were doing in the area.

The Grand Tavern is perfect being next door.

Not good. Check in was slow. Keys wouldn’t work (machine down). Rooms were not very clean (dirty in corners). Coffee machines in rooms were not stocked. Missing towels. Hair dryer started to smoke. Got to breakfast at 7:45 AM . and much of food was gone. Staff was surprised when I notified that they were out of eggs and bacon. Pancake machine not working. No oatmeal. Bad stay!

Amazing breakfast! Very clean rooms! Comfy beds! Great staff!!

Always love the breakfast at Holiday Inn. The room was clean, and friendly staff. I would definitely stay here again.

I was disappointed that breakfast service didn’t begin until 7:00. I needed to be at my event by then.

It was not a very good experience, when you walk in to this hotel , the smell is not pleasant , and we were a group , some of the rooms didn’t smell nice either , the staff of the breakfast area are not very nice, they are not friendly at all, you can feel that then don’t wanna work, the noises in the hotel, you can hear everything, of the room besides you flush the toilet , you can hear it , kids crying , if you are a difficult sleeper , don’t book this hotel , Breakfast options were very limited , we stayed for two nights and they have only scrambled eggs, no protein. Pancakes and some bagels and white bread with spreadable cheese, the first day we had flavoured yogurt option , second day , no yogurt at all . I won’t book this hotel again .

The staff here are lazy. The guy in the front desk named Raul was in the back on his phone. I kept calling and calling trying to check in over the phone nobody would answer. For breakfast the next day a bold headed ghetto lady was extremely rude. She kept yelling at the Indian customers that the oven was broken that breakfast was limited. There was no hot breakfast. The bagels she was putting out she was taking them out with her bare hands. She did not even have gloves on. Really terrible experience that lady should be fired.

This property was in a quiet, secluded area. The staff was very nice upon arriving. The room was a nice size, very clean and spacious. The morning breakfast was fantastic. I will be staying here again in the future!

disappointed. The pool was overrun by young children & people in plain clothing so there was nowhere to sit. The continental breakfast opened late and food was warm. Again young kids running amok without supervision. The rooms were NOT restocked daily.

Great breakfast

Area was nice. Close to shopping. However, hotel was less than good. Breakfast was cold. Not even warm. Lady checking in was super nice. But room wasn’t very clean and very basic. Wanted to use the pool but floor in the pool was dirty and the water was very cloudy. I wouldn’t go back.