Soledad Canyon Cottage 5

Rude. Terrible. If I could give a -Star I would just horrible through out all horrible people in the office terrible communication and no help at all.I got a cottage through Expedia and they gave me a tiny cabin at the campground when I brought it to there attention they said “not our fault should’ve booked through us instead of a 3rd party that’s not our problem we’re giving you what is shown on our end if you have an issue with it take it up with Expedia” very rude but understandable. There is no internet connection because all the signals were down so I had to drive about 20 minutes away to get a signal, I then contacted Expedia and for about 3 hours went back and forth with Expedia and the campground about where the mixup was Expedia said they got it fixed and to go back and talk to them. I proceeded to go back and talk to them and they laughed in my face saying they didn’t get not one phone call or email from Expedia and even if they did there was no more cottages for the weekend so I’m asked out regardless. I took it to the chin and dealt with it and said I’d figure it out after the trip because I came from over states and I just did not want to waist my whole trip so I had to deal with it.I get to the cabin so disgusting mold in the shower cracks all over the wall there was a family of cats living under the cabin that stopped me from getting any type of rest because they were so loud I brought it to there attention and no help at all front door had to be forced locked

This cabin was not as advertised at all! When my husband and I arrived to the ‘cabin’ the heat was on and it was set to 99 degrees. Please keep in mind it was 100 degrees out side. We were also traveling with a pet so it was extremely unsafe. When we contacted maintenance they did respond very quickly but the only option they gave us was for them to plug is a mobile ac unit. The cabin never cooled down to a comfortable temperature and we were never offered anything else to make up for the inconvenience. We were also not able to open the windows because every single screen was filled with holes and the bugs were swarming in. Next the bed is meant for 1 person and is very uncomfortable. I am 5’9 and my husband is 6,4 so yes we are tall people but our calf’s were hanging off the bed. If you are tent camping or in an RV this place might be ok but as far as renting a cabin I would stay far away from this place. The amenities are decent except the mini golf. The course is concrete and has a ton of chips and cracks in the concrete. It’s ridiculous to even call it mini golf.

The cabin was ver comfortable and clean

The park is always nice to visit. What my challenge was at my check-in. Plus my return visit in two months from now is me booking cottage space and being confirmed for it with the photos and in print and upon checking in being given the cabin (older units) that I did not reserve.there is a misrepresentation, glitch, or miscommunications between Expedia and thousand trails. That was not fair to me as the consumer. After going back and forth with the front desk I was awarded the cottage, but I don’t have a resolution yet for my June 21st check in on two cottages I booked. This changes the experience.