Name: Zamzam Pullman Madina
Address: Amr Bin Al Gmoh Street, Medina, Provincia de Medina, SA
Price range: 129 US$–322 US$ per night
Rating: 8.48

Opiniones de los huéspedes

Los viajeros describen el Pullman Zamzam Madina como muy conveniente para Al-Masjid an-Nabawi, con rápidos accesos a pie para hombres, un personal generalmente amable y habitaciones grandes con vistas muy solicitadas, aunque las experiencias varían según la habitación, la temporada y el nivel de afluencia.

Muchos valoran las habitaciones espaciosas y las vistas al Haram o Rawdah, aunque algunos señalan interiores oscuros, aire acondicionado débil, ruido, colchones unidos y muebles anticuados. La limpieza y el servicio de habitaciones son irregulares, con informes de olores en el baño o moho y una reposición lenta, pero otros encontraron los espacios ordenados. El desayuno y la oferta gastronómica reciben tanto elogios por la variedad como críticas por el coste, la calidad, las aglomeraciones y la organización. Espere una ubicación inmejorable con estándares variables.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Instalaciones

Varias reseñas mencionan un servicio de transporte gratuito para mujeres desde el aparcamiento hasta las puertas de mujeres y ascensores rápidos; algunas habitaciones incluyen microondas.

Reseñas de huéspedes relacionadas

10

Faaduma

26 oct 2024

·

Se alojó 3 noches

Amazing stay. We were upgraded to an exective suite, which was very kind of them. The hotel is right outside Masjid Al Nawabi and the entrance to Rawdah. It is great for men as their entrance is on the hotel side. However woman are on the other side, however they have a free shuttle that can drop you there so you dont have to walk. Everything is in walking distance, staff are amazing and friendly and hotel is very clean and well taken care of. We didnt have the breakfast but did have the buffet dinner once and it was nice and alot of options. We really enjoyed our stay and cannot wait to be back inshaAllah.. thanks to Walid for upgrading our room and Salim who took our luggage with care and provided us with great information on the area and Rawdah. Your excellent service was a great start to our stay..

10

Hamna

5 may 2024

·

Se alojó 1 noche

Unlike their branch in Makkah, the Madinah Pullman Zam Zam was great. Nice rooms and good service, best of all, great location, close to the Prophet's mosque. The microwave and fridge were very convenient as well.

10

Lubaba

11 ago 2025

·

Se alojó 1 noche

Micro oven available in the room.

10

Catherine

8 oct 2024

·

Se alojó 14 noches

Nice hotel, great staff, great food, women prayer area long walk from hotel, but women shuttle available

8

Imran

23 nov 2024

·

Se alojó 5 noches

We stayed for 5 nights. Stay was comfortable. Great location and staff were really friendly. We had a quad room that was a really good size for 4 adults. Lifts never took longer than a few seconds so never had to wait long. Only downside was we kept having to ask for toilet roll (every day of the 5 day stay) and this got annoying other than that room was cleaned daily. Breakfast was ok.

8

Sidra

7 mar 2024

·

Se alojó 4 noches

It was very well located but keep in mind for women the gate is a bit far to walk but there is a free shuttle that goes very frequently and is very well coordinated and always on time. The staff was very nice. The breakfast is worth buying and the view from the roof top is stunning.

10

Mohamad

13 mar 2025

·

Se alojó 3 noches

Mycket trevligt persnal samt riktigt rent överallt. Hiss var snabbt och säkert. Rekommenderar denna hotell

10

Mohammed Asim

13 nov 2025

·

Se alojó 5 noches

Great and friendly staff, they have mini bus transportation from the underground car park to masjid nabawi for ladies, as the ladies section in the mosque is abit far, so if you have kids or elderly ladies, it makes life so much easier

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Limpieza

Muchos huéspedes encontraron las habitaciones limpias, pero los informes recurrentes citan olores a humedad o moho en el baño, alfombras manchadas o envejecidas, polvo y ocasionales omisiones o retrasos en el servicio de limpieza y la reposición de artículos.

Reseñas de huéspedes relacionadas

8

Azlin

13 mar 2025

·

Se alojó 6 noches

Good stay affected by the worst and laziest housekeeping I've ever experienced. Rooms were never cleaned before 4 pm despite several reminder calls a day. I stayed for 6 days and they only changed the sheets on day 5, only because I asked them to. To top it off, I told the room cleaner that I would leave a tip on my final morning. That was the only time in 6 days he bothered to show up in the morning. Shame on Pullman for hiring such lazy employees. Not staying here again.

10

hamad

9 jul 2025

·

Se alojó 3 noches

Hotel carpets has to be cleaned all over in the rooms and cardours. It’s important to retain the hotel image

6

Khandaker

19 dic 2024

·

Se alojó 6 noches

I was living in room #762. I was surprised when I saw the bathroom floor. The floor tiles were very old, rusty, burned out sign every where and mold. I called room service. They tried hard to clean but failed because it wasn't cleanable. So, they put long towel on the floor to hide all eyesoaring, unhealthy tiles. I admired the affort of the excellent room service team. In first place the front desk employee should not allot this room to any guest. I was there only for 5 nights as a pilgrimage. I hadn’t time to make complaints or go for arrange another room. This bath room shouldn’t belongs to a five star hotel. I will not prefer this hotel again.

2

saira

17 may 2024

·

Se alojó 6 noches

Bath shower had mold . Broken lamp shades and little to no lights in the room . Stains on the carpet and chairs in the room . Manager was rude . Will never stay there or recommend it anyone . Please save your money visitors

4

S

6 dic 2024

·

Se alojó 2 noches

Old property, not clean bathroom with mold in bathroom.

4

Maryam

8 abr 2024

·

Se alojó 1 noche

Pros: quick check in regardless of the crowds, big rooms,close to Masjed Nabawi (closer for men, a bit far for women), nice shops in the area, late check out offered till 1:30 pm. Cons: biggest issue is cleanliness, found blood drops on bathroom floor, 2 of the 6 complimentary water bottles were open and a little consumed (I guess they thought we wouldn’t mind?), toiletries were mix and match, asked for slippers 3 times in one hour to be delivered.

6

Muhammad Faaiq

12 nov 2024

·

Se alojó 3 noches

Location is really good. Walking distance to masjid nabwi area. There are a lot of shopping and dinning options nearby. Masjid bilal is walking diatance… there is a big market on either side of masjid bilal. There is a small supermarket located just underneath the hotel. Ladies praying area and the international food stalls are on the opposite side… about 15-18 mins walk. The hallways had a weird smell. The room was extreme Noisy from outside traffic noise.. not sure if windows need to be checked for sound but we couldnt sleep during daytime because of the loud traffic noise. Overall i would rate it a 8/10 experience. Two points off for the traffic noise and the distance to the women prayers area.

10

Elvir

4 abr 2025

·

Se alojó 3 noches

This property is awesome. Nicest hotel I stay in long time. Everything is spotless clean and staff is very Friendly. They even let us in room 2 hours prior our schedule and on check out they give us extra time. I will highly recommend it to everyone this hotel. Everything is close by short walking distance.

10

Mohamad

13 mar 2025

·

Se alojó 3 noches

Mycket trevligt persnal samt riktigt rent överallt. Hiss var snabbt och säkert. Rekommenderar denna hotell

4

Mona

14 jul 2025

·

Se alojó 6 noches

I will never come back to this hotel again! There was a very stinky smell that u smell it over the whole suite, it is a bathroom smell very bad whenever the AC turns on , that smell comes and makes you feel you want to throw up . Although receptionists are very friendly and nice, cleaning I saw them the last day after staying 5 days, the suite was not cleaned once during the whole stay , the last day they told me they want to clean it . Never come again

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Habitaciones

Las habitaciones son generalmente grandes y cómodas, con las populares vistas al Haram o Rawdah; algunas son oscuras y anticuadas, con aire acondicionado ocasionalmente débil, colchones unidos, ruido e inconsistencias en los tipos de cama o las vistas.

Reseñas de huéspedes relacionadas

8

Nazim

5 ene 2025

·

Se alojó 2 noches

Nice hotel but our room furniture was old. Table leg was broken. Shower siding glass can be little bigger.

8

Ahmed

5 may 2025

·

Se alojó 1 noche

We booked a room with Haram View, but when we checked in we found out it is "Partially Haram View" the whole hotel is couple blocks from Haram!

8

Nabil

22 ene 2025

·

Se alojó 3 noches

Generally OK, but the room was a little noisy and no light.

8

Burhan

16 ene 2025

·

Se alojó 3 noches

Close to the Haram which makes it convenient. The carpet is a little on the older side but other than that I am satisfied with my stay here

6

Zeeshan

28 dic 2024

·

Se alojó 1 noche

The hotel is centrally located near the north end of the Prophet’s Mosque, about an 8-minute walk to the Rawdah. Our junior suite was spacious, with a separate living room and bedroom, but road noise from the lower floor was disruptive. The king bed was two joined beds with an uncomfortable split in the middle. Room tech was outdated, with damaged USB chargers and a faulty phone. The bathroom was clean, but the shower’s half-glass wall caused water to spill onto the floor. Only two towels were provided, though housekeeping brought more upon request. Check-in at 4 pm is inconvenient, but Asst. Manager Adnan helped us get a room early as our son was unwell, a gesture we greatly appreciated. However, the lobby was chaotic at 12:30 pm, filled with tired guests and strewn luggage. Despite the front desk staff’s efforts, the luggage service was slow and lacked professionalism. The cafe was understaffed, with limited food options and overwhelmed employees trying to manage crowds. Would I stay here again? Unfortunately, no. While the location is excellent and Adnan’s assistance stood out, the hotel felt impersonal and poorly managed. The chaotic lobby, understaffing, and transactional service left a lot to be desired. The Pullman needs to improve staffing and organization to create a more welcoming guest experience.

6

Muhammad

17 dic 2024

·

Se alojó 3 noches

Extremely noisy room (579) due to “chiller” or not sure what was it. It kept wakening us in middle of sleep at night once at 2 am other time at 3 am frustrating as no one could help with that

10

Bushra

3 ago 2025

·

Se alojó 3 noches

Nice hotel with perfect view

10

Syed

8 sept 2025

·

Se alojó 5 noches

The hotel was very organized. Despite a late check-in we got the rooms we had booked. We got the Haram view room, which is definitely worth the money. The staff is very friendly. We will stay here again whenever we visit Madinah.

6

Mohammed

29 oct 2025

·

Se alojó 7 noches

I’ve been staying at the Pullman the last few times I have been in Medina but I was pretty disappointed this time. The room was fine but some of them are quite dark with no light through window. However, the AC doesn’t work very well. The hotel itself is quite dated. The lobby is always a bit of a bazar. Most annoyingly, I was informed there would be daily maintenance work from 11am-6pm. In fact this started with loud banging at 8am and the manager seemed surprised by this when I complained (shouldn’t he know what time loud maintenance was starting?).

10

Junaid

1 ago 2025

·

Se alojó 4 noches

Panoramic view is perfect and rooms are clean and spacious. Staff is active and just 2 minutes walk to masjid haram. For women its a 15 minute walk to women gate

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Servicio

El personal recibe elogios frecuentes por su amabilidad, ayuda y disposición para realizar mejoras ocasionales; las quejas recurrentes citan un registro de entrada lento o caótico, respuestas poco profesionales en la recepción, falta de seguimiento y políticas rígidas de cancelación o camas supletorias.

Reseñas de huéspedes relacionadas

2

Nadia

13 abr 2025

·

Se alojó 1 noche

The front desk staff is horrible and act like they are annoyed to even check you in. If you ask for a different room they don’t want to change it. However, other support staff is excellent. They are truly hardworking and caring. Would not recommend staying at this hotel unless you can’t find a different hotel.

2

Hassan

19 jul 2025

·

Se alojó 1 noche

I wanted to cancel the trip they never responded to my request on Expedia never replied poor customer service

10

Sa adiya

22 feb 2025

·

Se alojó 2 noches

My stay at Pullman ZamZam was great. I would like to single out Arslan the Bellboy he is very kind, a good ambassador for the hotel! I was checked in early at 12pm instead of the usual 4pm amd had complimentary upgrade to an incredibly spacious two bedroom sities. Thank you Pullman!

2

Muhammad

27 dic 2024

·

Se alojó 2 noches

Summary: AVOID THIS HOTEL AT ALL COSTS I had 2 junior suites booked for my party of 8, as the listing says each room has 4 person occupancy. However, upon reaching the rooms, we found only 1 bed in each and no sofa bed. Upon requesting support from the hotel, they told us their policy is to charge for cots for children, but not adults, so any cots we request would be chargeablein our case. They informed us that we shouldn’t have booked from Expedia and should have booked direct to avoid this scenario. Ultimately, we agreed to pay, but they had no cots available anyways. We also reached out to Expedia support, who were sympathetic to our situation, but ultimately had no recourse and provided no help whatsoever until the time of writing this review. 4 people in my party ended up sleeping on the floor for the entire stay here. Extremely disappointed with both the hotel, the attitude we faced, and Expedia in their inability to render any form of support.

4

Khawar

17 jul 2024

·

Se alojó 3 noches

Bad Customer Services had to wait round 35 minutes to check in the room was terrible. The bathroom was dirty over all the staff was not good.

10

Mohamed

13 sept 2025

·

Se alojó 2 noches

Very nice staff who did so much to help. Very pleased with the stay.

10

Yasmin

11 abr 2025

·

Se alojó 1 noche

Great service throughout stay. Beautiful hotel and room with an amazing view.

10

Syed

19 dic 2024

·

Se alojó 3 noches

I want to thank all the staff, bell boys, front reception, kitchen staff, house keeping and all others, from the bottom of my heart for making our family's four night stay most comfortable and memorable! The access to Prophet Muhammad pbuh's mosque was super close. We were lucky to get the view of Rawda from our room 690, which is not what we had booked, so thank you team! We were humbled by that. Breakfast is great! Bathrooms are getting dated but our room 690 had two rooms and two bathrooms which was super helpuful! The biggest blessing was when the general manager saw me in the lobby looking for help, immidiately jumped to assist me as I was requesting a late checkout, which was swiftly accomodated after a check and thank you again!! Highly recommended!!

6

BADIR

11 may 2024

·

Se alojó 7 noches

Very poor and low standard front desk staff. The night manager definitely needs to be retrained in customer service.

10

Rabia

4 ene 2025

·

Se alojó 2 noches

The staff at the reception was very welcoming just 1 guy the rest look miserable, he welcomed my family with a big smile and he ungraded our room to the biggest room at the hotel i was so pleased will definitely stay again because of this member of staff, the hotel is a step a way from the prophet pbah mosque they are many taxis available outside the hotel also small shopping center and the hotel is surrounded by many shops, the breakfast was outstanding this pull man hotel is your money worth than the one in makah the one in makah is outdated the bathroom need reall renovation and the bedrooms but the one in madinah is another story is really looked afrer top class hotel.

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Ubicación

Excepcionalmente cerca de la Mezquita del Profeta y con fácil acceso para hombres; las entradas para mujeres están más alejadas (a menudo entre 10 y 20 minutos) y se menciona un servicio de transporte para mujeres.

Reseñas de huéspedes relacionadas

10

Faaduma

26 oct 2024

·

Se alojó 3 noches

Amazing stay. We were upgraded to an exective suite, which was very kind of them. The hotel is right outside Masjid Al Nawabi and the entrance to Rawdah. It is great for men as their entrance is on the hotel side. However woman are on the other side, however they have a free shuttle that can drop you there so you dont have to walk. Everything is in walking distance, staff are amazing and friendly and hotel is very clean and well taken care of. We didnt have the breakfast but did have the buffet dinner once and it was nice and alot of options. We really enjoyed our stay and cannot wait to be back inshaAllah.. thanks to Walid for upgrading our room and Salim who took our luggage with care and provided us with great information on the area and Rawdah. Your excellent service was a great start to our stay..

10

muhammad

12 ago 2025

·

Se alojó 2 noches

The best location

10

Siar

24 ene 2025

·

Se alojó 3 noches

Great location, right opposite the mosque

10

Mohamad

2 ago 2025

·

Se alojó 2 noches

Very close to the Haram and shopping. Great staff and great food. Well worth the money.

8

Mohammed

28 mar 2025

·

Se alojó 8 noches

Proximity to The Haram is within 100m. Excelent

10

Asmaa

2 dic 2024

·

Se alojó 3 noches

Very close to the masjid. One thing you should know is that the women prayer doors/entrances are far from this hotel. Usually women prayer doors are starting from door 12, 13, 14, 15 and the door close to this hotel is # 5 and all these doors are for men. It is close to the Rawda and Ziara of the grave though!

10

Majid

13 abr 2025

·

Se alojó 2 noches

It's very close to the Rawda side of the Masjid (3min walk), and this side is all new with new shopping areas. This is the area that is in front of the Qibla. ATM in lobby was very convenient. Next door outdoor restaurants are all modern (next to Museum of Prophets). I would use them again.

10

Fatima

2 feb 2025

·

Se alojó 1 noche

Clean very close to the haram

8

Sidra

7 mar 2024

·

Se alojó 4 noches

It was very well located but keep in mind for women the gate is a bit far to walk but there is a free shuttle that goes very frequently and is very well coordinated and always on time. The staff was very nice. The breakfast is worth buying and the view from the roof top is stunning.

10

Junaid

1 ago 2025

·

Se alojó 4 noches

Panoramic view is perfect and rooms are clean and spacious. Staff is active and just 2 minutes walk to masjid haram. For women its a 15 minute walk to women gate

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Comida

A muchos les gustó la variedad y el sabor general del desayuno y la cena; otros informaron de artículos poco convincentes o fríos, precios elevados o excesivos durante el Ramadán y problemas de aglomeraciones u organización.

Reseñas de huéspedes relacionadas

6

shoaib

1 sept 2024

·

Se alojó 5 noches

Clean room with adequate service. Poor breakfast. Has gone downhill from last stay

4

O

1 nov 2025

·

Se alojó 3 noches

The room did not reflect 5* The restaurant for breakfast was appalling. Standard of food was awful. I paid for breakfast on the day. The lady who served me let me pay then told me I only have 2 minutes left. Why did she not mention this before taking my money!!! There was no tea left and barely any food. The food that was available was cold. In the room, none of the shower gel and shampoo pumps were working. I had to open up the bottles to get the liquids out. I left them open for housekeeping to sort out and it was just left there. There were 3 people booked in my room and only 2 towels were in the room. Even after i asked for 3 towels only 2 were put in the bathroom. There was 1 old dental pack in the bathroom. No replacement given. No shaving kit. My room was totally neglected. I feel I was not valued as a customer. This is not what I paid for. Extremely disappointed

10

Asim

18 ene 2025

·

Se alojó 3 noches

>>> beautiful hotel >>> wide variety of breakfast >>> perfect location

10

faridahmed

16 ago 2025

·

Se alojó 5 noches

Really enjoyed the food specially the dinner many varieties. Beds very comfy and firm. Enjoyed 👌👍

10

Arefa

2 may 2024

·

Se alojó 2 noches

The buffet was amazing for breakfast and dinner. Got upgraded which was awesome! Definitely felt like a 5 start experience.

10

Mohammad

15 ago 2025

·

Se alojó 1 noche

services were excellent food was very good

10

Shumail

16 oct 2024

·

Se alojó 2 noches

We rented this Hotel for 2-nights since I was travelling with my elderly mother and my younger brother. I'm glad we made this decision. The hotel was clean, secure and staff were friendly. This hotel is conveniently located a short walking distance from Al-Nabawi mosque, stores, malls and restaurants. The "Included breakfast" option was also extraordinary. With my food selections and a variety of different options, we all left happy and fulfilled. I would definitely recommend this hotel to family and friends.

8

Tazeen

4 dic 2024

·

Se alojó 5 noches

The property is very close to the Haram. However, its a bit of a walk from the women's gate. They should really work on their breakfast buffet, though. For a five star hotel the Breakfast buffet was a let down.

6

Abdul

24 abr 2025

·

Se alojó 2 noches

Staff at the reception not very professional and helpful. Food was cold, crowded not organized.

6

Areej

27 mar 2024

·

Se alojó 3 noches

The breakfast package during Ramadan is way too overpriced. The laundry is way too overpriced. The rooms given weren’t what we booked and check in took over an hour till they gave us the proper rooms that we booked.

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Mes	Precio medio
enero	251 US$
febrero	214 US$
marzo	258 US$
abril	156 US$
mayo	2659 US$
junio	222 US$
julio	117 US$
agosto	190 US$
octubre	174 US$
noviembre	232 US$
diciembre	293 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $129
18 $155	19 $143	20 $167	21 $158	22 $225	23 $227	24 $219
25 $183	26 $170	27 $173	28 $159	29 $198	30 $215	31 $163

DO	LU	MA	MI	JU	VI	SA
1 $148	2 $190	3 $193	4 $190	5 $242	6 $198	7 $188
8 $214	9 $193	10 $189	11 $205	12 $224	13 $228	14 $191
15 $196	16 $208	17 $188	18 $198	19 $267	20 $322	21 $317
22 $318	23 $311	24 $300	25 $285	26 $301	27 $289	28 $251
29 $222	30 $147

Zamzam Pullman Madina

Precios para Zamzam Pullman Madina

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Habitación superior, vistas a la ciudad (4 Twin Beds)

Suite junior, 1 habitación (Panoramic Haram View)

Suite junior, 1 habitación (No View)

Habitación superior, 2 camas individuales, accesible para personas con discapacidad

Suite ejecutiva, 1 cama de matrimonio grande (Haram View)

Habitación Deluxe, 2 camas individuales (Panoramic Haram View)

Suite ejecutiva, 1 cama doble, vistas a la ciudad

Habitación superior, 1 cama de matrimonio grande, vistas a la ciudad

Habitación clásica, 3 camas individuales (Without view)

Suite Deluxe, 1 cama de matrimonio grande, vistas a la ciudad

Habitación clásica (Without View)

Habitación Deluxe, 1 cama de matrimonio grande (Panoramic Haram View)

Habitación superior, 2 camas individuales, vistas a la ciudad

Suite junior, 1 habitación, vistas a la ciudad

Habitación Deluxe, 1 cama de matrimonio grande (Haram View)

Suite ejecutiva, 1 cama de matrimonio grande (Panoramic Haram View)

Suite Royal, 1 cama doble (Haram View)

Reseñas de los huéspedes sobre Zamzam Pullman Madina

¿Quién se queda aquí?

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Interesante

Extras opcionales

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