Name: Holiday Inn Express Surabaya CenterPoint by IHG
Address: Jl. Kedungdoro no. 58, Sawahan, Surabaya, Surabaya, Indonesia, Surabaya, East Java, Indonesia
Rating: 8.2

Guest reviews

8.2

Very good

Based on 1,003 verified reviews

Facilities

8.2

Cleanliness

8.8

Rooms

8.6

Service

8.7

Location

8.4

Dining

8.1

Who stays here?

Business

55%

Couple

12%

Family

16%

Group

8%

Solo

7%

6

Joanna

Oct 18, 2025

·

Stayed 1 night

Staff is very attentive, kind, and helpful. Hotel is otherwise not in good condition. The public spaces and restaurant are nice and in good condition. However, elevators are very slow. Hallways and rooms are old and not in good condition, disappointing for IHG brand. The bathroom is old with rust on the fixtures. Only given 2 towels and they are gray, stained, and smell bad. One of the bedside tables appeared to be falling apart. Bed was okay. AC not very strong. Only positive was the service provided by staff. The hotel is otherwise in poor condition and not like other IHG brand hotels.

8

Elisabeth

Sep 3, 2025

·

Stayed 8 nights

The overall stay is good, the staffs are friendly and accomodating, the service is good, breakfast great. It just a tiny details like the pillows I think is a bit overdue, the shower head that keep falling down when I was showering. I choose this because it close to my parent house and there are arrays of choice foods around the hotel. Close to BG junction, TP and Tunjungan street.

10

Alvernia

Jun 16, 2025

·

Stayed 4 nights

it was a good stay

10

HJ

Dec 9, 2024

·

Stayed 4 nights

Love everthingelse except my room. Should have selected superior room rather than a standard one. The standard room I was assigned to seem to have depleted. No changing room because hotel was on busy week. Breakfast were awesomeeee. The resto even prepared us 'take away' brealfast ad we checked out during early hour of the morning (2 AM). Room service Excellent.

10

Roger

Sep 14, 2024

·

Stayed 5 nights

Well Surabaya is my hometown I grew up ; my husband little bit older than me and he is 79 year old ( he is Disabled) , but he enjoy stay and greet staff Thank you very much Dwi & Roger 🙏🇮🇩🇺🇸

Jl. Kedungdoro no. 58, Sawahan, Surabaya, Surabaya, Indonesia

Location

With a stay at Holiday Inn Express Surabaya CenterPoint by IHG, you'll be centrally located in Surabaya, within a 5-minute drive of Tunjungan Plaza and Hero Monument and November 10th Museum. This hotel is 1.1 mi (1.7 km) from BG Junction and 1.5 mi (2.4 km) from Grahadi.

BG Junction(0.8 miles)

Tunjungan Plaza(0.9 miles)

Joko Dolog Statue(1 miles)

Dyandra Convention Center Surabaya(1.1 miles)

Grahadi(1.1 miles)

Sharp Bamboo Monument(1.2 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site.

A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.

No pets and no service animals are allowed at this property.

Check-in is at 2:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Yes, a roundtrip airport shuttle is provided for a surcharge of IDR 260,000 per vehicle (one-way, maximum occupancy 4) and is available 24 hours.

The hotel offers step-free entrances and wheelchair-accessible facilities, including public areas and bathrooms.

The hotel is centrally located in Surabaya, within a 5-minute drive of Tunjungan Plaza and Hero Monument. It is 1.1 mi (1.7 km) from BG Junction and 1.5 mi (2.4 km) from Grahadi.

Children are allowed at the hotel, and the minimum age for children to stay for free is not specified.

Rollaway beds are available for a fee of IDR 300,000 per night, and advance request or confirmation is required.

Holiday Inn Express Surabaya CenterPoint by IHG

Amenities

Property description

Book on Vio