Candlewood Suites Auburn by IHG

There was a strange smell in the hallway the whole time we were there. There was also pressure washing and painting going on so it felt loud and congested.

Overall, this property met my needs. Convenient, reasonably priced, and well maintained. I only stayed one night, but can see how the kitchenette would be handy. Plenty of parking. Be aware that, unlike other properties in the area, this one does not offer breakfast. The room was comfortable, but I did have some issues. The TV is wall-mounted in an odd location, and at an odd angle. It is also small for the room. The refrigerators in both rooms (more on that in a sec) were dirty. The biggest issue was that, in the first room I was given, there were blood streaks on the beds' sheets and pillow cases. I contacted the front desk, described what I found, and was placed on hold, and never gotten back to. I proceeded to pack up, and walk down to the front desk. I was given a different room, a weak apology, but no other consideration. My new room was fine. While this location is nice, I doubt that I will return. My advise, if you stay here, would be to check the bed first.

Didn't like that the elevator was out, but totally understand.

There was a dead cockroach in the bathroom. The water did not get very hot. The elevator is broken. No breakfast food of any quality was offered.

Hot water didn’t work 1st floor Room 129

The elevator wasn’t working and we had to carry all of our luggage up the stairs. They didn’t even have anyone working on the elevators for 3 days. Said it was from lightning strike but there was not any bad weather. They should have put us on a lower floor or higher bellman to help. Ridiculous

It was nice but the elevator was broken

The property is under renovation and the elevator does not work.

Convenience and price. Elevator not working is a real problem when you’re 70 yrs old and disabled! Also needs some updating and maintenance.

Very clean and lots of parking

I would not recommend this hotel. The room had bugs, which was unacceptable and made it feel dirty from the start. On top of that, the hallways and even the room smelled strongly of weed. It was not the professional or relaxing environment I expected when booking. Between the cleanliness issues and the overall atmosphere, I would advise looking elsewhere.

The building is very dirty and smells terrible

There were roaches on the desk and bugs in the bed. We will not be returning.

The Room Was Spotless and the Staff was excellent. We'd definitely stsy again.

This hotel was so bad. The room was filthy-really disgusting. Orange slime mild and black fuzzy mild in the grout in the shower, greasy dirt build up in the corners and in the wall trim, the hard floors were filthy and the carpet was stained. The metal surfaces were rusted, and one of the chairs looked like it had been shredded by an animal-cracked, peeling, and the metal screws poked through the seat. The curtains were stained, too. The A/C had a motion detected on/off system, so it went off in the middle of the night and the room got so hot and humid they I was up three times in the middle of the night to wave my hand in front of the motion detector. The room also smelled like dog. It was really awful-the worse room I have stayed in ever. It was also expensive because we were there for move-in at Auburn. It really is unscrupulous to charge that much money for the terrible amenities. I do have to say that the front seat staff was fine. Competent, efficient, and kind. I actually feel sorry for them having to work there. Either the cleaning staff is incompetent and management never checks the rooms, or they are intentionally not cleaning between customers and they do not care. Bare bones, no maid service unless you are there for seven days, and really worn, dirty rooms. I am thankful I travel with Lysol spray, Clorox wipes, and alcohol wipes. Even so we put garbage bags in the seats of the other beat up chair and the recliner to sit on. I wish I could submit pictures.

Check in was very efficient. The room was exceptionally clean and the a/c fabulous. The only thing is the room and furnishings are a bit dated and worn.

The hotel is tired and in need of renovations and updates. The furniture is chipped and in poor condition. The bathroom was in terrible shape with mold in the tub and a hard to flush toilet. There were also roaches and a bad smell in the room/

Had to kill 2 roaches while in the room

This facility needs to be exterminated. As soon as the lights are turned on the the room roaches start running. Was switched to a second room and experienced the same event. Housekeeping isn't doing their job. Needs more detailed cleaning. Have stayed at this property numerous times before, but this stay was horrible. Will not stay again.

The property is out dated for the price paid (seems more like a motel than a hotel) looks like recently painted but that’s all. Strong smell of mildew as soon as you go into the property. My room was on the 3rd floor and ac was not on in the hallway. The room had a strong smell of mold, fridge not connected, light fixtures rusted, carpet had wetness (needed to use my flip flops or shoes to walk around). Overall disappointed for the price range.

Had full refrigerator and stove and microwave provided options for cooking and storage of food.

It was easy to get in and out of the hotel location wise. Check in/out was simple. For a non-football weekend the hotel was loud at night. It is supposedly getting a remodel but I cannot see any work that has been done since my last stay over a year ago.

Outdated rooms, friendly staff

Very noisy could not sleep. Won’t stay again

Staff was very nice. Room was average and decently clean. Very outdated in the room, shower looked like it was from 1980 and wouldn’t drain water

No USB charging outlets in the room on anything - the desk, nightstands, anywhere. In need of a refresh. Looks dated in comparison to other options. Very pleasant desk clerk. Could have been in some sort of uniform. Was just wearing a sports hoody.

Excellent, comfortable experience. Spacious suite room!

Comfortable beds. Spacious room. Clean and was welcomed in with friendliness

Room smelled horrible and tub was stained. Comfortable bed with clean sheets. No usb or usbc outlets.

I loved the kitchenette!! So convenient

No shampoo or towels when we arrived. The manager was rude, the next night we arrived to find housekeeping had done nothing to our room, out of towels again, and fire alarm went off as soon as we got into bed. Had to stand outside for an hour before we could go back into the dump!!

Overall, this property met my needs. Convenient, reasonably priced, and well maintained. I only stayed one night, but can see how the kitchenette would be handy. Plenty of parking. Be aware that, unlike other properties in the area, this one does not offer breakfast. The room was comfortable, but I did have some issues. The TV is wall-mounted in an odd location, and at an odd angle. It is also small for the room. The refrigerators in both rooms (more on that in a sec) were dirty. The biggest issue was that, in the first room I was given, there were blood streaks on the beds' sheets and pillow cases. I contacted the front desk, described what I found, and was placed on hold, and never gotten back to. I proceeded to pack up, and walk down to the front desk. I was given a different room, a weak apology, but no other consideration. My new room was fine. While this location is nice, I doubt that I will return. My advise, if you stay here, would be to check the bed first.

The Manager and his staff was absolutely amazing!!! They made a hard times easier!!! My hats are off to you guys !!! Thank you soooo MUCH!!!

It's definitely just a place to lay your head at night if nothing else is available. First and final red flag for me was that I was able to check into my two rooms WITHOUT showing any ID. My room numbers were then read aloud for everyone to hear. Safety does not exist here. Their security sits in the corner on a couch with sunglasses on and feet up. They were vacuuming the hallways at 7:30am on a Sunday -- doors are not soundproof. I think this is enough for a review.

Manager and crew are the best !!!!

This place has the most amazing set of people on their staff!!! Thank you all for everything

Front desk employee was great! Called us later to make sure we were happy with everything in the room

The staff at this location is absolutely amazing!!!

Front desk staff is so helpful and kind.

Best people out there! They were very accommodating and met my travel needs! Front desk and GM were very professional and friendly. They went out of their way to make me comfortable.

Our hotel suite was fantastic and perfect for our needs as we were in town for our sons fraternity party. Thank you again and it is an excellent value plus very convenient to the campus.

Hotel was conveniently located. Off main highway - easy to find. Hotel is nice, but leans toward more utilitarian usage....rooms are OK, but rather stark, and dark - definitely set up for business purposes. Definitely not plush nor luxury in planning. Bed was comfortable, bathroom adequate and clean, but needing some fixtures replaced maybe.

The staff was friendly, the location was perfect, the price was reasonable.

Convenient & reasonable rates.

Great place to stay! Friendly staff that were very accommodating. Room was comfortable and large. Conveniently located by stores to shop for last minute trip items.

great location and friendly staff. Rooms are very comfortable with nice open space

Conveniently located for our business trip, it was a great stay. Friendly staff.

Clean, easy access to facility and easy access to room

Property clean, close to campus and restaurants!

Very comfortable stay! For the budget stay that it is, this place is absolutely perfect! We had everything we needed. Grocery store and target are less than a mile away. We enjoyed being able to relax and stay in and cook dinner for ourselves. A great breakfast place is right around the corner. (“Another broken egg”)This hotel has super friendly and accommodating staff! Very welcoming place.

Had full refrigerator and stove and microwave provided options for cooking and storage of food.

Overall, this property met my needs. Convenient, reasonably priced, and well maintained. I only stayed one night, but can see how the kitchenette would be handy. Plenty of parking. Be aware that, unlike other properties in the area, this one does not offer breakfast. The room was comfortable, but I did have some issues. The TV is wall-mounted in an odd location, and at an odd angle. It is also small for the room. The refrigerators in both rooms (more on that in a sec) were dirty. The biggest issue was that, in the first room I was given, there were blood streaks on the beds' sheets and pillow cases. I contacted the front desk, described what I found, and was placed on hold, and never gotten back to. I proceeded to pack up, and walk down to the front desk. I was given a different room, a weak apology, but no other consideration. My new room was fine. While this location is nice, I doubt that I will return. My advise, if you stay here, would be to check the bed first.

There was a dead cockroach in the bathroom. The water did not get very hot. The elevator is broken. No breakfast food of any quality was offered.

The host was very friendly, the room had all the kitchen supplies we needed, the beds were comfortable, and hotel smelled good.

Very friendly, helpful staff. Great value & onsite offerings

Staff was super friendly and room was big, would be comfortable to stay for long trips. We used the outside grill which was nice. I liked the convenience of having the patio area near our room, but didn’t love that it’s also a smoking area which made our room smell like cigarettes unfortunately. We were only there a couple of nights and it took me a bit to figure it out, otherwise I would have asked to change rooms. Overall nice stay.

It wasn’t a bad place at all. It was just not work $275/night. Especially not having breakfast. The staff was really nice, it was just a 5/10 because of the money you spent for the quality you get.

No Breakfast…

I loved the kitchenette!! So convenient

Very comfortable stay! For the budget stay that it is, this place is absolutely perfect! We had everything we needed. Grocery store and target are less than a mile away. We enjoyed being able to relax and stay in and cook dinner for ourselves. A great breakfast place is right around the corner. (“Another broken egg”)This hotel has super friendly and accommodating staff! Very welcoming place.