東邁阿密飯店

Great hotel in the heart of Brickell. As an Orthodox Jew who can't use electricity on the Sabbath, the hotel went above and beyond to accommodate coming to my room escorting me to the elevator..opening my room key multiple times. This is a testament to the service they provide. Gets a little loud on the weekend nights as they have a popular rooftop...price is up there however you are in the center of Brickell and is highly walkable. Only caveat..parking. Make sure you use valet and dont self park in the parking lot overnight because the lot owners are ruthless and charged me $90 for 30 hour parking while I should have been charged $45. Safe travels.

The cross fit gym was great.

Gym and pool just perfect !!! Our corner view room with corner balcony was just amazing

Valet service wasn't great. Ended up paying 57$ per day for valet service although had to wait at least 20 to 35 minutes each time I needed my car. My car seat was always in a different position than when I left at the valet, also changing all kinds of settings, including radio stations and AC... Also to note that the property charged me 10$ for each amazon package although we're delivered during my stay. this isn't a practice in other establishments, very disappointing

Great room, awesome pool, lots of shopping

Awesome hotel. Best hotel gym! Excellent food options.

Stayed here before and it was amazing then and just as amazing now. The roof top, Sugar was great, gets packed but it’s understandable as it’s one of the places to be, but as a guest you get to go straight up without waiting on any line.

Good location, excellent common areas, the rooms are more basic than the hotel (wood faux ceramics), cheap finishes. 62 usd for valet parking per day was higher than the cost of the rental car per day.

Great location and the rooftop Bar Sugar is excellent!

The East Hotel is a beautiful property, located in one of the busiest places in Miami. The pool is gorgeous and the rooms are nice. On the other hand, if on a family trip, stay away! It’s a party place! They sell day passes for the pool, which gets packed! The rooms are integrated with the bathroom, so everyone can see you showering. The pillows were the worst I’ve ever had in a hotel — it feels like your head is directly on the mattress. If you pile pillows, they suffocate you (super soft). Also, be ready for the noisy cars and bikes on Brickel! Even with sound-proof windows, it is noisy!! Finally, there is high-rise building right in front, so no privacy at all!

We had the perfect stay . Everything was clean

I stayed at EAST Miami and would rate it 3 out of 5. While the location is convenient and the hotel itself looks nice, there were several issues during my stay. The bathroom did not have any amenities, and it was not properly cleaned. On one of the days, housekeeping didn’t service our room at all, and when they did, the bathroom was not cleaned thoroughly. Noise was also a big problem — we could constantly hear people shouting and being loud in nearby rooms, which made it difficult to relax. Additionally, the minibar was well stocked with wine and beer, which we might have enjoyed, but there was no corkscrew or bottle opener provided in the room, making it impossible to actually use those items. Overall, it wasn’t the worst experience, but definitely not what I expected from a hotel of this level.

Very clean and great service

The East hotel in Miami was magnificent. The staff were great. The hotel was so clean. Housekeeping did a good job with keeping our room clean keeping everything tidying up every day. The rooftop was amazing. The pool felt so good any content creators I would recommend you book this hotel for the perfect content.

Ton of dust in my room, brown spot on the sheets that we only saw on our departure. Floor was filthy do not walk barefoot use the sandles . Views made up for everything. Probably the best location ever in Brickell

There was roaches in my room and the hotel failed to address the issue!

Very clean and staff were very professional and helpful. 10/10!!!!

Immaculate. The ambience of the hotel, the attention to detail, the view from the room, the locatiin. everything exceeded expectations.

I’ve stayed here many times before. And used to like this property. Im just generally not pleased with the upkeep. There was a bloody tampon near the elevators that was there for two days. I feel like that says a lot. Valet took 30-40 mins every time we needed the car. Just two of the things that turned me off. I won’t be staying here again.

There was a chunk of hair on the balcony, so not super clean. The room, booked for 2 nights, only had 1 coffee pod. There are no doors to the bathroom and zero privacy (you can actually see the person sitting on the toilet through the glass wall in the hallway) so keep that in mind when sharing a room with anyone, even your significant other. Most people do not want an audience for their business. The hotel was advertised as "kid friendly" but I did not get the feeling my 10 year old was not welcome. I went to the pool with my daughter and we were told there were no seats available except for 2 plastic chairs in the corner (and I had to get my own towels). Two couples came in behind us and were welcomed, with towel service, in the comfortable chairs next to the pool. Every drink next to the pool has a $10+ "service fee" in addition to the cost of the drink. "VIP" benefits was a $44 credit which could only be used at the restaurant. We used it for breakfast for 2 people and still spent more than $100 without alcohol due to service fees. The room upgrade offered for was an additional $375 cost per night. The location was good. There was one server at the pool and one gentleman working as a doorman at the rooftop club who were very friendly, otherwise the staff was indifferent and service was pretty disappointing.

My stay at EAST Miami hotel was nothing short of amazing. It added a nice luxury touch to my 25th birthday getaway. The receptionist was very welcoming. The rooms were very spacious and modern and the views from the balcony were breathtaking. The valet attendants and bellman were also very courteous and helpful and made transporting luggage and shopping bags hassle-free. I also got to enjoy a breakfast buffet at one of the hotel's restaurant on property called Quinto. It provided bagels, croissants, fresh fruit and much more with an amazing atmosphere. I also loved the fact that this hotel was connected to the Brickell City Centre mall which made my shopping trips easier. Overall, I would definitely recommend this stay to others looking for a luxury get-away and I would stay here again!

This property was very convenient and was close proximity to shopping and restaurants. However , the shower was never hot and the shower head sprayed water everywhere. The bathroom stall Also had an awful Smell . It made our stay not as relaxed as we hoped .

Lots of outside noise throughout the night and hallway was very loud too

The views and room is amazing

Room was large and good value by comparison with other hotels. Staff were all very polite and friendly. Very service oriented. Only downside was street noise was quite high.

Stayed at EAST Miami with my partner and we really loved it. Our room on the 33rd floor had gorgeous views, everything was super clean and fresh, and the bed was so comfortable. The shower was modern and felt like a little spa moment. We also really enjoyed the pools and spa pools, both relaxing and beautiful. One of the best parts is how close it is to everything, especially with direct access to the Brickell City Centre. The restaurants are definitely on the pricier side, but overall, the experience was totally worth it. Would love to stay again.

Nice clean quiet Only complaint , no refrigerator or microwave ,

The room was super hot, they did check the ac, but it just kind of stayed that way. They did come give me sheets to replace the heavy comforter. I liked the room, but I just felt like they fell short on the customer service. I brought my luggage up to my room, and down, no one was around to help - the housekeeping didn’t come one day, and left me without toilet paper and fresh towels. I feel bad to complain, but I just expected more. The view was beautiful though, the gym was nice and the food was good! The rooftop lounge was a nice place to have a quick meal, but the overall service of the hotel was leaving me feeling like it wasn’t quite a 4 star hotel. It looks like a 5 star hotel but with 2 star service. I have had better housekeeping and customer service at like a cheap Hilton. Aesthetically nice place to stay but I wouldn’t expect high level of service.

No refrigerator in room, only mini bar, $25 dollars to store your drinks in it Charged my credit card for expenses, but never emailed a folio with the expenses ( check out in a hurry, late for flight )

The East Hotel is a beautiful property, located in one of the busiest places in Miami. The pool is gorgeous and the rooms are nice. On the other hand, if on a family trip, stay away! It’s a party place! They sell day passes for the pool, which gets packed! The rooms are integrated with the bathroom, so everyone can see you showering. The pillows were the worst I’ve ever had in a hotel — it feels like your head is directly on the mattress. If you pile pillows, they suffocate you (super soft). Also, be ready for the noisy cars and bikes on Brickel! Even with sound-proof windows, it is noisy!! Finally, there is high-rise building right in front, so no privacy at all!

My recent stay at the East Miami exceeded my expectations. From the moment I arrived, I was struck by how beautifully the hotel is maintained; it truly lives up to its online photos. The overall experience was exceptionally pleasant and the staff were incredibly helpful and attentive, going above and beyond to ensure a memorable visit. I especially appreciated the staff with, the prompt room service, the concierge's assistance with suggestions dinner options, the friendly demeanor of the staff at the pool. The attention to detail and genuine hospitality made my first stay at the East Miami truly special, and I will undoubtedly be returning in the future. I highly recommend this hotel to anyone looking for a luxurious and comfortable experience in Miami.

Actually, the most disappointing stay I’ve had at the East- and I LOVE this hotel. I always choose it when I’m in Miami. Except for the bellman, the staff was inattentive, unresponsive and indifferent. I had packages delivered to the hotel. I asked for help four times- and provided tracking information. Got the brush off. Finally, the bellman saw me wandering around and asked if he could help. Finally, he found the packages.

I am beyond disappointed in the lack of professionalism at the East Miami Hotel. We have stayed here three years in a row over the holidays. We have spent thousands of dollars on rooms, drinks and food. On our most recent stay we were charged incorrectly on four separate occasions. It was clear that someone was using our account/room number to drink at the bar and order pool lunches - this amounted to be overcharged by $400 plus. I immediately reached out to East Miami the day we checked out - JANUARY 4th. It is now March 25th and I’m still dealing with this issue. A variety of “guest relations” employees claim they will help me and then fail to reply, call back or do anything at all to help. When I’ve asked for management on any level, I’ve been told many times “their in meetings, planning for the week.” I spent thousands of dollars on food/drink alone - all of which I acknowledge/paid yet they cannot help me figure out these fraudulent charges for “table of two” when we were a party of three who has a child and was not sitting at the bar!!!! This hotel has great rooms and it’s in a nice location however they have taken advantage of me and my loyalty on staying with them. I feel violated not only financially but professionally- NO ONE will help me. They act as if they are looking into the issues, take all my information for the umpteenth time, promise a 24 hour call back and then they die. Nothing happens, crickets…no call back, no email, no regard for stealing my money. I h

Valet service wasn't great. Ended up paying 57$ per day for valet service although had to wait at least 20 to 35 minutes each time I needed my car. My car seat was always in a different position than when I left at the valet, also changing all kinds of settings, including radio stations and AC... Also to note that the property charged me 10$ for each amazon package although we're delivered during my stay. this isn't a practice in other establishments, very disappointing

I recently stayed at your hotel in room 3408 from Friday, March 8th. I’m writing to formally express my disappointment regarding the unacceptable customer service and the racial profiling I experienced during my stay. Upon check-in, the front desk informed me that guests receive two complimentary drinks per day at the pool bar. However, when my companions and I — all African-American men — arrived at the pool bar, the first question we were asked was, “Do you guys stay here?” I presented my room key and ID to confirm my stay. While I understand the need for security, the tone and approach felt unwelcoming and inappropriate. Later that night, as we returned to the hotel, a staff member physically grabbed my arm and said, “Hey, you don’t stay here.” Again, I showed my room key with the distinctive “E” symbol, yet there was no apology for the false accusation.

I rarely take time to write reviews...Excellent customer service provided by Patricia at the front desk. Extremely professional attitude and a "can do" spirit Great disposition and approach toward resolving problems

We were not able to check in even after 3pm, they told us go and get food and kill time! the room we got was an accessible room which we never requested but because they said they were booked up that’s what we got! The toilet was inside the shower, there was water everywhere. They moved us the second day, we had to pack and unpack at the new room, the new room had a terrible scent of sewage!!! The next day we were locked out from our room because the device on the door was apparently dead, at this point we had a dinner reservation and we were locked out for a while making us Late. The whole experience was trash there was no compensation also I got a $200 charge on my credit card after I left without any email stating what this extra charge was for ! I would never recommend! I hated it

Valet parking lost my key and I was stuck for two days without a car now they giving me a big runaround of reimbursing me for renting another car

I was here from April 8-11 for my birthday celebration. Upon arriving at East Miami, I had to wait about 15 minutes before I was helped at the check-in desk. Keep in mind, there were 3 employees not engaged while I waited. I had to ask for help and then one of them said “Do you need help? I’m sorry I did not know”. I accepted the apology and checked-in. I was early and had to wait for the room to be cleaned. This was at about 8:50am. I was told I would be texted when the room was ready but I never received a text. After about 2 hours, I went back to the front desk to find out and was told the room was ready. Great, and no one had informed me. On getting to the room, it was mostly clean except the bath tub. I had to clean it myself before using it. I was too exhausted from a long flight to wait for housekeeping to fix it. The television became faulty (no internet connection) and I called to have someone fix it. No one showed up till the next day, after I made a second call for help. During my stay, I had to ask 3 times in one day to have trash removed from my room. For such a pricey place, I expected better service. However, I must mention that the housekeepers are very courteous. Also, how come there are no robes in the rooms? This is supposed to be a 5 star hotel, correct? I was excited to stay here but my experience was lackluster. I will have to try a different place when next I visit Miami.

Staff was super attentive and helpful, would definitely stay here again! Everything is in walking distance! Beautiful area and hotel!

The hotel is attached to the mall and it was very convenient to find restaurants and shops. It’s definitely a luxury hotel, but it was worth the stay.

Very well located hotel, confortable rooms and a lot of dinning options around

Good to know that place and great location

Great location

East hotel is in a perfect spot oat Brickell city center, everywhere is walkable. I love the rooftop bar, which is my go to place every time when I am in Miami

Very nice upscale hotel located in a great area in center of Brickell

Great property…Location, Location, Location!

Property is in a great location. Walking distance to so many restaurants and stores.

The only bad thing about the location is the noise at night. Cars rev their engine which wake you up several times a night. Unfortunately, this alone is why I won’t book at East again.

The street noise made it very difficult to get sleep.

My stay at EAST Miami hotel was nothing short of amazing. It added a nice luxury touch to my 25th birthday getaway. The receptionist was very welcoming. The rooms were very spacious and modern and the views from the balcony were breathtaking. The valet attendants and bellman were also very courteous and helpful and made transporting luggage and shopping bags hassle-free. I also got to enjoy a breakfast buffet at one of the hotel's restaurant on property called Quinto. It provided bagels, croissants, fresh fruit and much more with an amazing atmosphere. I also loved the fact that this hotel was connected to the Brickell City Centre mall which made my shopping trips easier. Overall, I would definitely recommend this stay to others looking for a luxury get-away and I would stay here again!

Very good ! The only thing I did not like is that for a 5 star hotel they do not have 24 hour room service

I had high hopes for EAST Miami after seeing it all over TikTok — and let me tell you, it did not disappoint. From the moment we arrived, the experience was seamless and impressive. Our flight landed at 10 a.m., well before the 3 p.m. check-in time, but the staff was incredibly accommodating and got us into a room with no hassle. That alone deserves a shoutout. The views? Stunning. The rooms? Spotless. But what really stood out was the high-tech elevator system — you literally cannot access your floor without scanning your keycard at a sleek, futuristic scanner that automatically assigns your elevator. The pool vibes were immaculate, perfect for relaxing or snapping content. And the location? You’re just steps away from Brickell City Centre, which made exploring and shopping super convenient. ✨ Side plug: Do yourself a favor and try the Josper Chicken at Marabú (3rd floor of Brickell City Centre) — unreal! And don’t skip the bar at Quinto — top-tier drinks and atmosphere. If I had to mention one downside, it would be the lack of a microwave in the rooms. After several failed attempts to reheat leftovers, we ended up tossing perfectly good food. It’s a small inconvenience, but worth noting if you plan to bring back meals. That said, my overall experience at EAST Miami was nothing short of amazing. I’d absolutely stay here again — and recommend it to anyone visiting Miami!

Food options were excellent

Only down side is dining options. In room is dining is not up to par. Quinto restaurant so so. Another dining option in house desperately needed.

Stunning Stay, But Skip the On-Site Dining This hotel is exactly as pictured, stunning rooms, a serene ambiance, and perfectly located in a beautiful neighborhood. It’s a great choice if you’re looking for comfort, style, and a relaxing environment. However, the on-site dining was disappointing. The food lacked flavor, creativity, and diversity, especially for vegans and those with dietary preferences. Despite the upscale pricing, the meals were bland and uninspired, which felt out of sync with the quality of the hotel itself. I would absolutely recommend staying here, but I suggest exploring nearby restaurants for your meals. With so many great spots in the neighborhood, you’ll have a much more satisfying culinary experience off property.

Beautiful clean hotel. However, I got charged for a restaurant bill, Sugar, that my husband n I did not even go to. I suggest asking the guest for their room key to verify they r a guest in the hotel. Giving the hotel room # is not enough. We ate breakfast at Quinto n we were asked for our room number. Anyone listening can use this same room number.

bed amazing and food options excellent

Stayed here before and it was amazing then and just as amazing now. The roof top, Sugar was great, gets packed but it’s understandable as it’s one of the places to be, but as a guest you get to go straight up without waiting on any line.

Great location and the rooftop Bar Sugar is excellent!