The stay was OK… of course the location was great, just a couple of minutes walk from Liverpool st station, but the stay itself felt a little impersonal. I suppose we were expecting a ‘boutique’ experience from the write up and the photos, but it was somewhat ‘no frills’ in the end, which was a bit disappointing. The staff welcome was adequate but bare minimum. We found out our room was on the top floor - 75 steps up - there had been no warning of this. Luckily we were able to manage this, but I think it could have been an issue for some people and there was no indication from the staff that they would offer to help if needed. Also, on night one we only had enough hot water for one shower, and there was no hot water the next morning. We reported it and it was fixed by the time we came back that afternoon, but again, there was no ‘apology’ or acknowledgment from the staff that there had been a problem. Other small points - the plug in the basin didn’t hold water, the grouting in the shower was a bit grubby and there was thick dust on the lamp shade over the desk. But the bed was very comfortable. Overall, just ‘OK’ considering the cost - and it could have been made better with a little more personal attention from staff .
The stay was OK… of course the location was great, just a couple of minutes walk from Liverpool st station, but the stay itself felt a little impersonal. I suppose we were expecting a ‘boutique’ experience from the write up and the photos, but it was somewhat ‘no frills’ in the end, which was a bit disappointing. The staff welcome was adequate but bare minimum. We found out our room was on the top floor - 75 steps up - there had been no warning of this. Luckily we were able to manage this, but I think it could have been an issue for some people and there was no indication from the staff that they would offer to help if needed. Also, on night one we only had enough hot water for one shower, and there was no hot water the next morning. We reported it and it was fixed by the time we came back that afternoon, but again, there was no ‘apology’ or acknowledgment from the staff that there had been a problem. Other small points - the plug in the basin didn’t hold water, the grouting in the shower was a bit grubby and there was thick dust on the lamp shade over the desk. But the bed was very comfortable. Overall, just ‘OK’ considering the cost - and it could have been made better with a little more personal attention from staff .
