Kowloon Harbourfront Hotel

Very friendly and professional staff, clean and functional rooms, great location for walking. Secure entry to hotel and facilities. Quiet rooms. Shuttle and taxi services very convenient. Well described in advertising and booking pages. Pleased we stayed here, no regrets. Thankyou KHFH!

Hotel qui a besoin d'une rénovation des chambres car le mobilier est vétuste et la salle de bain ancienne et pas propre. Une cuisine inutile car aucun couverts et aucune vaisselle disponible. Une piscine ouverte non chauffée et qui ne fournit pas de serviette de bain.

酒店雖然較舊 但整潔度不錯 兩房間隔很好 最唔滿意係員工服務態度 極度冇禮貌 我4人入住 希望可以提供多兩張被 但前台職員極冇禮貌地講 “一間房間只會提供一張被 唔會再比 你間房而家一張被都冇？ 我哋最多比多一張被比你 另外個張唔知比唔比到你 要問下先” 最後等左15分鐘後比左一張被我地亦都冇再通知會唔會比多張被我地 作為一間4星酒店 有咁既服務態度就已經不能夠想像 既然睇唔起一千幾百既生意就唔好放出黎比人日租

I made a request for cooking utensils initially and the hotel rejected me by email. Then When I checked in at 3pm, the usual time. they told me that they can give my request but the room will only be available at 4:30pm, NOT ACCEPTABLE! I told then they should have called me and not let me check in and wait for an hr and a half! Then they made me wait extra 10mins and they told me they will fix it and offered me comp drinks in the restau. After 5mins they came back saying They have the room ready and they will give me my request and a late check out. Of course that ia expected because they made a mess. I know it is high season but still NOT acceptable.

Forgot to take the DO NOT DISTURB sign away before I go out. Ask for the new towels when I come back to the hotel at night. The housekeeping wasn't very happy about providing the service at 10pm. Telling me few times that I have to ask for the service during the day.