Candlewood Suites Memphis - Southaven by IHG

On Saturday night, the hotel allowed guests to hang out and party and listen to Latin music, I would be pissed if it was 70s rock 'n' roll, but they did so until 1 AM. I tried to go to sleep at 9 PM. The hotel elevator did not work at all. They Travelocity or Expedia site that I booked the room through said that they had breakfast. Their breakfast consisted of coffee, oatmeal, two tangerines, one banana and about eight apples. There was no breakfast. Plus, with the elevator being out of service, it was an absolute chore, taking things up and down the steps to the second floor even. I was cooking in a barbecue contest and needed to sauté some butter garlic and tried to do so on their "stove" and it barely got warm and did not even melt. The tilein the bathroom was coming up and the grout would come up with your foot when you stepped on it. The room itself has plenty of space, and uncomfortable sofa, a comfortable recliner, a so so comfortable bed, but I doubt very seriously if I would ever stay there again. I have been much happier at home2suites, comfort suites, and other hotels in the area. on a scale of one to 10, I would score at 3.5. The hotel clearly has potential, but it is not kept well and most times I had to go down every day and get coffee for my room and half the time when I tried to do that, there was no one stationed at the front desk. So, going up and down the steps to request. Coffee was a pain in the ass. OK, I will change my grade to a 3.0. Sorry!

Nice hotel and decent Gym

The hallway had a musty smell to it, the residents were loud and noisy, the elevator stopped working and I had luggage that I had to carry down stairs from the 3rd floor my room had a sore smell and it was literally coming from the garbage disposal.

Nice property! Very friendly receptionist. Asked for 3 extra pillows before we went to eat. She had them waiting on us when we came back. Clean, safe, easy parking, close to several restaurants. Would stay here again.

The elevator wasn't working, the bathroom tiles were loss and unlevel, the bed didn't have a skirt around the box springs, the room had smoke smell. I wouldn't recommend.

Staff was very sweet. Great customer service. Room was clean. Hotel was quiet despite it's location. My children loved the heated inside pool.

Dirty! Stained carpet in hallway spilled soft drink in elevator. Hair on floor in bathroom and in shower. Drawer handles in bathroom were rusted. Refrigerator was old and had dents in it. Ice maker didn't work and there was not another ice maker seen elsewhere. Sanitizer dispensers were empty in hallways Work out room was extremely hot and the sanitary wipes were empty also and equipment was dirty. Bedroom sheets were stained and found hair too. Recliner was broken. Refrigerator and freezer were dirty. Will never stay here again!

There were lots of options to shops and restaurants. While we were there the elevator went down twice. It was back up within a few hours but it was inconvenient having to carry out luggage up to the 3rd floor.

Check in was quick and easy. Room was clean and Tidy Property was in a very convenient location Plenty of parking Close to tons of great shopping and dining options Quick drive from the airport in a much safer location then staying in Memphis

Clean but no ice on site and low count on bath towels

Hotel was not clean enough for me. There was mold in the corner of the shower.....easily cleaned with bleach.

The hallway had a musty smell to it, the residents were loud and noisy, the elevator stopped working and I had luggage that I had to carry down stairs from the 3rd floor my room had a sore smell and it was literally coming from the garbage disposal.

Dirty! Stained carpet in hallway spilled soft drink in elevator. Hair on floor in bathroom and in shower. Drawer handles in bathroom were rusted. Refrigerator was old and had dents in it. Ice maker didn't work and there was not another ice maker seen elsewhere. Sanitizer dispensers were empty in hallways Work out room was extremely hot and the sanitary wipes were empty also and equipment was dirty. Bedroom sheets were stained and found hair too. Recliner was broken. Refrigerator and freezer were dirty. Will never stay here again!

Dead roach left on the carpet. Bath tub bdirty and not draining

Bathroom was nasty and poorly stocked. Not a very clean facility.

Check in was quick and easy. Room was clean and Tidy Property was in a very convenient location Plenty of parking Close to tons of great shopping and dining options Quick drive from the airport in a much safer location then staying in Memphis

This is not a very well kept property, stains on the elevator floor old carpets that are tore up door jams that are in such a way that allows you to be able to see through into a room.

I lloved my stay here. It is in an excellent location, the room was clean and I lloved the kitchen. Bed was very comfortable and the staff was very nice.

One of the cleanest hotels I have stayed at! Very ...convenient to shopping

The bathroom had mold growing in it.

Comfortable room.

I found this hotel left me very uneasy. I did not feel entirely safe. The lobby was clear and the staff was friendly, but the tenants around us were loud and moving in and out of rooms all night every night of our stay. The window coverings didnt fully cover the window and the door didnt fully seal. The beds seemed clean but there was a fully exposed box spring with no cover on it (which seemed weird).

Odd 24-hour constant gurgling/water noise in bathroom.

On Saturday night, the hotel allowed guests to hang out and party and listen to Latin music, I would be pissed if it was 70s rock 'n' roll, but they did so until 1 AM. I tried to go to sleep at 9 PM. The hotel elevator did not work at all. They Travelocity or Expedia site that I booked the room through said that they had breakfast. Their breakfast consisted of coffee, oatmeal, two tangerines, one banana and about eight apples. There was no breakfast. Plus, with the elevator being out of service, it was an absolute chore, taking things up and down the steps to the second floor even. I was cooking in a barbecue contest and needed to sauté some butter garlic and tried to do so on their "stove" and it barely got warm and did not even melt. The tilein the bathroom was coming up and the grout would come up with your foot when you stepped on it. The room itself has plenty of space, and uncomfortable sofa, a comfortable recliner, a so so comfortable bed, but I doubt very seriously if I would ever stay there again. I have been much happier at home2suites, comfort suites, and other hotels in the area. on a scale of one to 10, I would score at 3.5. The hotel clearly has potential, but it is not kept well and most times I had to go down every day and get coffee for my room and half the time when I tried to do that, there was no one stationed at the front desk. So, going up and down the steps to request. Coffee was a pain in the ass. OK, I will change my grade to a 3.0. Sorry!

Clean and big room

It was very close to the Memphis airport, which is why I stayed there. Shopping and dining is very close to the hotel. Toilet seal in floor leaked. Chair in seating area was torn/very worn. Those were the things that were negative.

Rooms were great! Clean, full-sized fridge, kitchen supplies, etc. Very roomy and comfortable.

Very nice rooms

I lloved my stay here. It is in an excellent location, the room was clean and I lloved the kitchen. Bed was very comfortable and the staff was very nice.

First impression was not good. Room door would not open. Desk clerk showed me I had to kick the door open every time. Beyond that, we were happy with the room & with the service.

The hotel was great the only problem i had was getting my receipt for my stay i was told I had to get it from expedia and expedia said I had to get from the hotel because I paid at the hotel it took 24 hours to get the receipt

The clerk gave my room away and wouldn't even discount my stay. I was so upset.

I couldnt sleep because people were yelling outside my window all night playing music in another language. Front staff didnt care called them twice nothing changed.

Friendly staff clean

Nice property! Very friendly receptionist. Asked for 3 extra pillows before we went to eat. She had them waiting on us when we came back. Clean, safe, easy parking, close to several restaurants. Would stay here again.

Love this hotel and the staff are amazing, especially I love the manager Eric. Love the surrounding tourist spots. Just amazing all together

Very professional no issues

Check in was quick and easy. Room was clean and Tidy Property was in a very convenient location Plenty of parking Close to tons of great shopping and dining options Quick drive from the airport in a much safer location then staying in Memphis

My husband never checked in. The desk staff said there was no room available because of plumbing issues. The hotel never contacted us to let us know. He had to find another hotel at the last minute, since he was in town for a conference. Our hotel reservation was made about 2 weeks in advance. Will probably not book here again. Very poor customer service!! My husband had even called the hotel earlier that day, and everything was fine for a late checkin, he was told.

Great staff

Great location

The stay was okay. The road leading to the hotel had major potholes.

It was very close to the Memphis airport, which is why I stayed there. Shopping and dining is very close to the hotel. Toilet seal in floor leaked. Chair in seating area was torn/very worn. Those were the things that were negative.

Love this hotel and the staff are amazing, especially I love the manager Eric. Love the surrounding tourist spots. Just amazing all together

There were lots of options to shops and restaurants. While we were there the elevator went down twice. It was back up within a few hours but it was inconvenient having to carry out luggage up to the 3rd floor.

Check in was quick and easy. Room was clean and Tidy Property was in a very convenient location Plenty of parking Close to tons of great shopping and dining options Quick drive from the airport in a much safer location then staying in Memphis

I lloved my stay here. It is in an excellent location, the room was clean and I lloved the kitchen. Bed was very comfortable and the staff was very nice.

Quiet and convenient

This property is in a great location and the rooms nice.

I like de place where is it the store’s and Restaurants are to close

On Saturday night, the hotel allowed guests to hang out and party and listen to Latin music, I would be pissed if it was 70s rock 'n' roll, but they did so until 1 AM. I tried to go to sleep at 9 PM. The hotel elevator did not work at all. They Travelocity or Expedia site that I booked the room through said that they had breakfast. Their breakfast consisted of coffee, oatmeal, two tangerines, one banana and about eight apples. There was no breakfast. Plus, with the elevator being out of service, it was an absolute chore, taking things up and down the steps to the second floor even. I was cooking in a barbecue contest and needed to sauté some butter garlic and tried to do so on their "stove" and it barely got warm and did not even melt. The tilein the bathroom was coming up and the grout would come up with your foot when you stepped on it. The room itself has plenty of space, and uncomfortable sofa, a comfortable recliner, a so so comfortable bed, but I doubt very seriously if I would ever stay there again. I have been much happier at home2suites, comfort suites, and other hotels in the area. on a scale of one to 10, I would score at 3.5. The hotel clearly has potential, but it is not kept well and most times I had to go down every day and get coffee for my room and half the time when I tried to do that, there was no one stationed at the front desk. So, going up and down the steps to request. Coffee was a pain in the ass. OK, I will change my grade to a 3.0. Sorry!

Room was fine. Hotel advertised breakfast but did not have it. Not even coffee machine working. Location in middle of suburban parking lots and box stores.