Sheraton Grand Jakarta Gandaria City Hotel

This is my 2nd stay in a month - 6 nights. As before, the staff are incredible - every single person is smiling, helpful and goes out of their way to make you feel welcome - its the small details that matter because in reality most big chains have nice hotels so it comes down to the people and how they make you feel - the housemaids could see I was using all my water so left extra with lovely handwritten notes - when I asked for extended check out (an extra hour) it was given without any fuss - I asked for items at breakfast and the chefs went out of their way to bring them even though I wasnt demanding them, just enquiring if possible. I also visited the spa twice and had 2 amazing massages from Nita and YuYun - both out of this world, amazing technique and lots of small details that make it memorable - its typical of how the whole hotel operates. As before, I have stayed in 100s of hotels for work and vacation and this hotel stands out. Lots of hotels have 1 or 2 people that make you feel special, here it is every single person. Highly recommended I will be back for sure

As expected from sheraton hotels, the beds are great and even the hotel has the best amenities in the room! On top of that, this is grand sheraton. I havent seen many of sheraton grand in the world but it happened to be in Jakarta, so here’s my ticket for luxury weekend! The hotel also has great facilities for family staycation. I wish i can bring my family on my next stay at The Sheraton Grand Gandaria City!

친절하고 청결해요 단점은 스파가격이 좀 비싸고 수영장이 크지 않고 조식서비스에 한국음식을 좀 더 준비했으면 좋겠어요

娘家族の家から近いホテルということでシェラトンダンガリアンシテイホテルを選びましたが、大きなショッピングモールが併設されていてとても便利だし、4泊しましたがホテルの施設やサービスも言うことなし、朝ごはんも大変満足でした。

직원들이 친절하고 조식이 좋았습니다. 그리고 로비층에 있는 bar 의 밴드도 훌륭했어요.

I chose this hotel primarily because of its excellent reviews and its convenient location. However, there were several issues during our stay that affected our overall experience. During breakfast, the restaurant was very crowded and we had to wait approximately 15 minutes for a table. When we were eventually seated, the table had not been properly cleaned, despite being directed to it by staff. We also visited the spa as we were quite tired. Unfortunately, the therapist who attended to me was coughing throughout the massage and did not apologise, which made the experience uncomfortable. Given the premium pricing and the hotel’s five-star standard, we had expected a higher level of professionalism. The most concerning incident occurred in the evening. When we returned to the hotel at around 9:30 pm, we found our room door unlocked. This was extremely distressing for us. We immediately contacted the manager. We were later informed that housekeeping had left the door open while removing items after cleaning. Although we appreciated the explanation and the complimentary airport transfer offered the next day, the incident left us feeling unsettled and we did not sleep well that night. While we understand that it was Chinese New Year and the hotel was operating at full capacity, room security should never be compromised. We still value the hotel location and consider staying again in the future. We hope that our feedback will be taken constructively to improve the guest stay.

Great location, amazing gym facility, very pleasant staff. One minor issue during my stay and they were very responsive in rectifying.

My favourite hotel in Jakarta. Staff are happy and helpful, and rooms are well appointed and clean. The breakfast is fantastic.

Room is comfortable and clean and being connected to mall helps make a lot of things easier

Excellent accueil comme à chaque fois, chambre propre et spacieuse

친절하고 청결해요 단점은 스파가격이 좀 비싸고 수영장이 크지 않고 조식서비스에 한국음식을 좀 더 준비했으면 좋겠어요

Clean room

Mengecewakan. Hotel sekelas Sheraton,terdapat “semacam bulu kemaluan” diatas kasur. Kamar mandi ada rambut panjang. Kesimpulan, kasur tidak dibersihkan/tidak diganti setelah tamu sebelumnya. Untuk sarapan, tidak recommended. Rasa sangat rata. Beberapa daging tidak lagi fresh. Roti rada apek. Sorry to say, I will not recommend this hotel to visit except no choise

Stay was ok, however was disappointed by how late my room was cleaned up. The houskeeping only came at around 4pm in the afternoon, after I came back to my room from my morning meetings outside of the hotel.

Mall直結でとても便利。部屋も豪華さはないが機能的で清潔。ジャカルタを休日訪れるならお勧めのホテルです。

Lovely hotel in a great location. Staff were friendly. The rooms were clean, spacious and comfortable.

My favourite hotel in Jakarta. Staff are happy and helpful, and rooms are well appointed and clean. The breakfast is fantastic.

Room is comfortable and clean and being connected to mall helps make a lot of things easier

As expected from sheraton hotels, the beds are great and even the hotel has the best amenities in the room! On top of that, this is grand sheraton. I havent seen many of sheraton grand in the world but it happened to be in Jakarta, so here’s my ticket for luxury weekend! The hotel also has great facilities for family staycation. I wish i can bring my family on my next stay at The Sheraton Grand Gandaria City!

Excellent accueil comme à chaque fois, chambre propre et spacieuse

Excellent rooms and outstanding service. Hotel staff are a credit to their industry

롯데마트와 식당몰이 있어 인프라 굿. 친절하고 깨긋해서 좋지만 다만 새벽에 이슬람사원이 근처에 있어 많이 시끄럽습니다. 새벽4시 당신은 잠에서 깰겁니다.

Very comfortable king size bed. Room is clean and neat. Breakfast with many varieties to choose.

飯店位於mall裡面，相當方便不錯，逛街吃飯很多選擇，但到了晚上，祈禱的喇叭聲還真是誇張，足足聽了一個多小時，最糟糕的是，摩托車汽車呼嘯的聲音，讓在18樓的我，還能聲立其境，女兒住另一側房間也是，結果問朋友住8樓的他們，更誇張，跟飯店要了耳塞，看來這個問題是老問題了，唉，真是浪費五星飯店的星星了，重點是價格還很貴，下回不會來住了，寧可坐一個小時多的車回家睡，還比較可以安靜睡覺，哈哈哈

Mall直結でとても便利。部屋も豪華さはないが機能的で清潔。ジャカルタを休日訪れるならお勧めのホテルです。

Lovely hotel in a great location. Staff were friendly. The rooms were clean, spacious and comfortable.

My favourite hotel in Jakarta. Staff are happy and helpful, and rooms are well appointed and clean. The breakfast is fantastic.

This is my 2nd stay in a month - 6 nights. As before, the staff are incredible - every single person is smiling, helpful and goes out of their way to make you feel welcome - its the small details that matter because in reality most big chains have nice hotels so it comes down to the people and how they make you feel - the housemaids could see I was using all my water so left extra with lovely handwritten notes - when I asked for extended check out (an extra hour) it was given without any fuss - I asked for items at breakfast and the chefs went out of their way to bring them even though I wasnt demanding them, just enquiring if possible. I also visited the spa twice and had 2 amazing massages from Nita and YuYun - both out of this world, amazing technique and lots of small details that make it memorable - its typical of how the whole hotel operates. As before, I have stayed in 100s of hotels for work and vacation and this hotel stands out. Lots of hotels have 1 or 2 people that make you feel special, here it is every single person. Highly recommended I will be back for sure

The staff was amazing and very obliging (accomodating) to my family and myself. I travel a lot, but I have not often experienced this cordiality and service.

I have stayed in 100s of hotels over 30 Years of travel and many feel the same however this Sheraton is remarkable - every single interaction is kind and positive the staff go out of their way to help - from remembering my name as I leave the breakfast room, to cooking special food for my autistic son who has.a restricted diet to leaving personalised notes From room cleaning . Incredible levels of service

Excellent accueil comme à chaque fois, chambre propre et spacieuse

娘家族の家から近いホテルということでシェラトンダンガリアンシテイホテルを選びましたが、大きなショッピングモールが併設されていてとても便利だし、4泊しましたがホテルの施設やサービスも言うことなし、朝ごはんも大変満足でした。

スタッフがみんな笑顔が素敵で親しみやすく好印象でした。日本人が少ないからなのか、名前を覚えて、度々声をかけてくれたり、親切で素晴らしかったです。

I chose this hotel primarily because of its excellent reviews and its convenient location. However, there were several issues during our stay that affected our overall experience. During breakfast, the restaurant was very crowded and we had to wait approximately 15 minutes for a table. When we were eventually seated, the table had not been properly cleaned, despite being directed to it by staff. We also visited the spa as we were quite tired. Unfortunately, the therapist who attended to me was coughing throughout the massage and did not apologise, which made the experience uncomfortable. Given the premium pricing and the hotel’s five-star standard, we had expected a higher level of professionalism. The most concerning incident occurred in the evening. When we returned to the hotel at around 9:30 pm, we found our room door unlocked. This was extremely distressing for us. We immediately contacted the manager. We were later informed that housekeeping had left the door open while removing items after cleaning. Although we appreciated the explanation and the complimentary airport transfer offered the next day, the incident left us feeling unsettled and we did not sleep well that night. While we understand that it was Chinese New Year and the hotel was operating at full capacity, room security should never be compromised. We still value the hotel location and consider staying again in the future. We hope that our feedback will be taken constructively to improve the guest stay.

Great location, amazing gym facility, very pleasant staff. One minor issue during my stay and they were very responsive in rectifying.

One of the best hotels I have ever stayed at. Service was fabulous. They actually care about their customers.

Room is comfortable and clean and being connected to mall helps make a lot of things easier

ホテル，サービスとも大変満足、周辺の渋滞を除けば、おすすめです。

娘家族の家から近いホテルということでシェラトンダンガリアンシテイホテルを選びましたが、大きなショッピングモールが併設されていてとても便利だし、4泊しましたがホテルの施設やサービスも言うことなし、朝ごはんも大変満足でした。

This hotel is connected to a shopping mall! So eating and shopping are very convenient! The hotel staff are very friendly! Amenity kit is also very complete, but just like the previous reviewer once said, the in-room slippers for a five-star hotel should be in better quality and also the size of in-room slippers are kind of small for men! The breakfast buffet is one of the best in selections and tastes! Overall speaking, if I go to JKT, still will consider this hotel to stay!

I chose this hotel primarily because of its excellent reviews and its convenient location. However, there were several issues during our stay that affected our overall experience. During breakfast, the restaurant was very crowded and we had to wait approximately 15 minutes for a table. When we were eventually seated, the table had not been properly cleaned, despite being directed to it by staff. We also visited the spa as we were quite tired. Unfortunately, the therapist who attended to me was coughing throughout the massage and did not apologise, which made the experience uncomfortable. Given the premium pricing and the hotel’s five-star standard, we had expected a higher level of professionalism. The most concerning incident occurred in the evening. When we returned to the hotel at around 9:30 pm, we found our room door unlocked. This was extremely distressing for us. We immediately contacted the manager. We were later informed that housekeeping had left the door open while removing items after cleaning. Although we appreciated the explanation and the complimentary airport transfer offered the next day, the incident left us feeling unsettled and we did not sleep well that night. While we understand that it was Chinese New Year and the hotel was operating at full capacity, room security should never be compromised. We still value the hotel location and consider staying again in the future. We hope that our feedback will be taken constructively to improve the guest stay.

롯데마트와 식당몰이 있어 인프라 굿. 친절하고 깨긋해서 좋지만 다만 새벽에 이슬람사원이 근처에 있어 많이 시끄럽습니다. 새벽4시 당신은 잠에서 깰겁니다.

飯店位於mall裡面，相當方便不錯，逛街吃飯很多選擇，但到了晚上，祈禱的喇叭聲還真是誇張，足足聽了一個多小時，最糟糕的是，摩托車汽車呼嘯的聲音，讓在18樓的我，還能聲立其境，女兒住另一側房間也是，結果問朋友住8樓的他們，更誇張，跟飯店要了耳塞，看來這個問題是老問題了，唉，真是浪費五星飯店的星星了，重點是價格還很貴，下回不會來住了，寧可坐一個小時多的車回家睡，還比較可以安靜睡覺，哈哈哈

Mall直結でとても便利。部屋も豪華さはないが機能的で清潔。ジャカルタを休日訪れるならお勧めのホテルです。

Great location, amazing gym facility, very pleasant staff. One minor issue during my stay and they were very responsive in rectifying.

Lovely hotel in a great location. Staff were friendly. The rooms were clean, spacious and comfortable.

My favourite hotel in Jakarta. Staff are happy and helpful, and rooms are well appointed and clean. The breakfast is fantastic.

친절하고 청결해요 단점은 스파가격이 좀 비싸고 수영장이 크지 않고 조식서비스에 한국음식을 좀 더 준비했으면 좋겠어요

服務極佳，餐飲很棒

娘家族の家から近いホテルということでシェラトンダンガリアンシテイホテルを選びましたが、大きなショッピングモールが併設されていてとても便利だし、4泊しましたがホテルの施設やサービスも言うことなし、朝ごはんも大変満足でした。

This hotel is connected to a shopping mall! So eating and shopping are very convenient! The hotel staff are very friendly! Amenity kit is also very complete, but just like the previous reviewer once said, the in-room slippers for a five-star hotel should be in better quality and also the size of in-room slippers are kind of small for men! The breakfast buffet is one of the best in selections and tastes! Overall speaking, if I go to JKT, still will consider this hotel to stay!

직원들이 친절하고 조식이 좋았습니다. 그리고 로비층에 있는 bar 의 밴드도 훌륭했어요.

Mengecewakan. Hotel sekelas Sheraton,terdapat “semacam bulu kemaluan” diatas kasur. Kamar mandi ada rambut panjang. Kesimpulan, kasur tidak dibersihkan/tidak diganti setelah tamu sebelumnya. Untuk sarapan, tidak recommended. Rasa sangat rata. Beberapa daging tidak lagi fresh. Roti rada apek. Sorry to say, I will not recommend this hotel to visit except no choise

I chose this hotel primarily because of its excellent reviews and its convenient location. However, there were several issues during our stay that affected our overall experience. During breakfast, the restaurant was very crowded and we had to wait approximately 15 minutes for a table. When we were eventually seated, the table had not been properly cleaned, despite being directed to it by staff. We also visited the spa as we were quite tired. Unfortunately, the therapist who attended to me was coughing throughout the massage and did not apologise, which made the experience uncomfortable. Given the premium pricing and the hotel’s five-star standard, we had expected a higher level of professionalism. The most concerning incident occurred in the evening. When we returned to the hotel at around 9:30 pm, we found our room door unlocked. This was extremely distressing for us. We immediately contacted the manager. We were later informed that housekeeping had left the door open while removing items after cleaning. Although we appreciated the explanation and the complimentary airport transfer offered the next day, the incident left us feeling unsettled and we did not sleep well that night. While we understand that it was Chinese New Year and the hotel was operating at full capacity, room security should never be compromised. We still value the hotel location and consider staying again in the future. We hope that our feedback will be taken constructively to improve the guest stay.

Very comfortable king size bed. Room is clean and neat. Breakfast with many varieties to choose.