El Quetzal MachuPicchu

The property seemed a bit disorganized. The manager messaged me via Expedia offering to pick us up at the train station, but no one showed up or followed up. It wasn’t a big problem since the hotel was nearby, so we walked there. Our reserved room wasn’t available at check-in, but management moved us to the correct room the next day as promised. Breakfast was nice and no issues there. Unfortunately, a guest next door sang loudly late into the night and again in the morning. Management didn’t step in, and we ended up checking out early to avoid more disturbance. The building is older but mostly functional, though the outlets were inconveniently placed and a bit loose. We knew it wasn’t a high-end hotel when booking, but next time I’d probably pay a little more for a more comfortable stay.

I like the view, but is in front of the train station and the sound of the train wake you up early! But is a good stay just to sleep quickly!

There was no hand soap in the room, the water pressure was limited, and the shower went from hot to cold. There was no bedside lighting—only one overhead light. The breakfast had delicious fruit. The train exhaust made the balcony almost unusable.

The local people are down to earth and this hotel was no exception. Great breakfast and went above and beyond when a situation occured for me. Thank you!!