FV By Serain Residences
From
189 $US
/nuit
Sélectionnez les dates pour voir les prix et les disponibilités
From
189 $US
/nuit
À propos de cet établissement
Profitez du confort de la maison et bien plus pendant votre séjour : un sauna et un grand réfrigérateur/congélateur, mais également un four et une plaque de cuisson sont à votre disposition. Parmi les autres équipements, vous trouverez des ...
Wi-fi gratuit
Piscine
Piscine intérieure
Pool (Indoor)
Terrasse
Fitness Center (nearby)
Options de chambre
15
Two-Bedroom Apartment
Détails de la chambre
1 Grand Lit Double
1 Grand Lit Double
Couchages 4
861 ft²
BalconClimatisationCuisineRéfrigérateurPatio
18
Two-Bedroom Superior Apartment
Détails de la chambre
1 Très Grand Lit Double
1 Très Grand Lit Double
Couchages 4
753 ft²
BalconClimatisationCuisineRéfrigérateurPatioPiscine extérieure
18
One-Bedroom Apartment
Détails de la chambre
1 Grand Lit Double
Couchages 2
592 ft²
BalconClimatisationCuisineRéfrigérateurPatio
18
One-Bedroom Apartment with Rooftop Access
Détails de la chambre
1 Grand Lit Double
Couchages 2
592 ft²
BalconClimatisationCuisineRéfrigérateurPatioPiscine extérieure
One-Bedroom Apartment with Balcony
Détails de la chambre
1 Grand Lit Double
Couchages 2
592 ft²
BalconClimatisationCuisineRéfrigérateurPatio
Avis des voyageurs sur FV By Serain Residences
8.3
Très bien
Basé sur 30 avis vérifiés
4
Marrilyn
7 juil. 2026
·
A séjourné 3 nuits
Mold in the kitchen tap and through the dishwasher, the handles fall apart
Mold in the kitchen tap and through the dishwasher, the handles fall apart
2
Arioki
12 févr. 2026
·
A séjourné 1 nuit
When I checked into this hotel and entered my room, I found that the large glass panel of the balcony door was completely shattered into small pieces. I do not know the cause. Of course, I immediately called the hotel management to report the issue. After waiting for a considerable amount of time, I was told at around 7:00 PM that I had two options: either receive a 100% refund and cancel the booking, or stay in the room as it was. Because the situation was clearly dangerous, I requested a room change. However, I was told that there were no spare rooms available and that if I was not satisfied, I should cancel. This was communicated to me by a operater. I understand that she was likely following instructions from her superior, so I do not believe this was her personal decision. I then asked whether I could receive a discount instead. I was told that a 30% discount would be provided, although it would take some time for the credit to be processed. To be honest, I would have preferred a room change rather than a 30% discount. I have photos and videos documenting the condition of the room. Please let me know how I can send them to your office, or kindly provide the appropriate email address. In any case, I would like to request the 30% refund as discussed. You may contact at your company for confirmation of the details.
When I checked into this hotel and entered my room, I found that the large glass panel of the balcony door was completely shattered into small pieces. I do not know the cause. Of course, I immediately called the hotel management to report the issue. After waiting for a considerable amount of time, I was told at around 7:00 PM that I had two options: either receive a 100% refund and cancel the booking, or stay in the room as it was. Because the situation was clearly dangerous, I requested a room change. However, I was told that there were no spare rooms available and that if I was not satisfied, I should cancel. This was communicated to me by a operater. I understand that she was likely following instructions from her superior, so I do not believe this was her personal decision. I then asked whether I could receive a discount instead. I was told that a 30% discount would be provided, although it would take some time for the credit to be processed. To be honest, I would have preferred a room change rather than a 30% discount. I have photos and videos documenting the condition of the room. Please let me know how I can send them to your office, or kindly provide the appropriate email address. In any case, I would like to request the 30% refund as discussed. You may contact at your company for confirmation of the details.
4
Andrew
13 déc. 2025
·
A séjourné 4 nuits
No furniture on balcony. No soap in shower. There were extra pillows but they didnt have pillow cases. There was an iron but no ironing board. Check in process was too rigid.
No furniture on balcony. No soap in shower. There were extra pillows but they didnt have pillow cases. There was an iron but no ironing board. Check in process was too rigid.
8
Simon
27 oct. 2025
·
A séjourné 9 nuits
Unsatisafactory stay. I was disappointed that FV had removed car parking for guests, however, the car park entry was always crowded and problematic. Was a quick 2-3 min walk to offset parking in Agnes St (though metered parking). Check in was via the convenience shop across the road - strange, but easy. Apartment was good in size - kitchen had very limited tablewear and crockery. Only provided with x 3 very flat pillows (requested additional though not provided). There was no seating or table available on the winter balcony which was disappointing. Bedroom had no bed side lamps and TV located in loungeroom only. The underside and rim of the coffee table had not been cleaned in a long time - there was a lot of mould evident. The bathroom and laundy were dusty and attention to detail needed on the shower recess and edges - filthy. No information was provided re amentities (had to look up) and WIFI complex and poor.
Unsatisafactory stay. I was disappointed that FV had removed car parking for guests, however, the car park entry was always crowded and problematic. Was a quick 2-3 min walk to offset parking in Agnes St (though metered parking). Check in was via the convenience shop across the road - strange, but easy. Apartment was good in size - kitchen had very limited tablewear and crockery. Only provided with x 3 very flat pillows (requested additional though not provided). There was no seating or table available on the winter balcony which was disappointing. Bedroom had no bed side lamps and TV located in loungeroom only. The underside and rim of the coffee table had not been cleaned in a long time - there was a lot of mould evident. The bathroom and laundy were dusty and attention to detail needed on the shower recess and edges - filthy. No information was provided re amentities (had to look up) and WIFI complex and poor.
2
Diane
11 oct. 2025
·
A séjourné 3 nuits
Apartment was filthy - dirty walks, carpet, broken fixtures. Stale smell. After complaining on the day 1 it was only late on day 2 that the call centre/ reception had the manager with authority offer to clean the apartment or provide a minor 10% discount. As we were leaving early the next day we accepted the discount via Expedia, although they were not able to achieve the full discount despite seeing the manager’s offer in writing.
Apartment was filthy - dirty walks, carpet, broken fixtures. Stale smell. After complaining on the day 1 it was only late on day 2 that the call centre/ reception had the manager with authority offer to clean the apartment or provide a minor 10% discount. As we were leaving early the next day we accepted the discount via Expedia, although they were not able to achieve the full discount despite seeing the manager’s offer in writing.
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De 15:00 à 22:00
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