Quality Inn Hamilton

There were roaches in the room. the tub would not drain. Bed was fine. Room seemed clean.

We had a great stay! Hot showers, comfortable beds and cold room during the summer time! Breakfast area is a little small but it works for the size of the hotel. We had a slight chemical like smell… I think it was from the air unit… but it kept us cool… and we just sprayed some Lysol…. We got fresh towels everyday! The lady at the front was kind… It was overall great stay!

The female at the front desk was rude and snarky . 😠 The hotel required a physical credit card for deposit. Didn’t seem right. The reason I use Expedia is for security reasons and not giving out my credit card number . Beyond the front dest , I found the hotel clean comfortable and well maintained. Customer service means a lot to me and for this reason I will probably not return unless there’s nowhere else to go .

It was extremely quiet at night, staff was friendly. Rooms were clean and bed comfortable. Would stay there again.

Will never book a Quality Inn room again. Reserved room thru 3rd party, payment went thru just fine. Had a 16’ Penske truck and parked in front of office to check in. Was told to move truck out in dirt area. Said ok but needed to check in first bcuz I’m not carrying all my luggage across dirt lot. Was told no that we had to move truck first so she could see truck was moved. That’s just stupid! Made no sense but brought all stuff inside office then moved truck. I asked why and was sarcastically told the sign outside speaks for itself. Ok so we’re going to be rude. Credit card requested to hold for incidentals even tho room was paid for. I understood that as all hotels do that. Tried 2x still declined. Tried another card and it was declined. I asked how much she was trying to put on hold. Was told it’s open (no set amount). Of course cards were declined. My credit union/bank doesn't do that. Was told I don’t know what to tell you. Ok…more rudeness! I asked how do I get refund and was basically told that was my problem. If I contacted the 3rd party I went thru then have them call her and she would authorize reimbursement. Otherwise she couldn’t help me. Boyfriend came in from moving truck, I explained situation. He said we can figure out reimbursement later and he’ll just pay for room I already reserved. Was told no we couldn’t do that. It already locked her out. Discussion back and forth, we left very upset, very tired after driving all day. VERY RUDE PERSON!