Lucky 8 Hotel

Plenty shops and restaurants nearby, steps from illford station. The duvet cover was my only trouble. Otherwise, many amenities you won’t need

Nice place to stay on budget and many restaurants around. They had parking.

Hotel is tired, beds could do with modern mattresses, or at the least a mattress topper. Staff were lo

AVOID AT ALL COSTS!!! SCAM, withholding a holding deposit even though I checked out within 10 minutes of arriving. My bank has given me instructions for them to follow and they will not, and shout at me down the phone. Firstly, there is no parking like advertised, it is for management. I walked into the room and the smell of rotten meat hit me, it smelt like an unhygienic butchers. The windows were wide open, so they clearly aware. The bed was dirty, hard springs. Refusal of refund but thankfully hotels.com stepped in and have supported me with this. 1* is one star too many!! I am sorry to leave a bad review but this is a warning to any potential future bookings.

I didn’t stay here because the recent reviews were terrible and I was unsure I would be safe. I was also concerned about the cleanliness and the bed bugs. They refused to refund my money so I am out of pocket. I have used hotels.com for many years but their customer service was not good and I would go so far as to say patronising. I do not need anyone to explain to me that a review is based on someone’s personal opinion or how a deposit works. Both the hotel and website have lost a customer