Do not stay here — listing is inaccurate. We left after one night. Major issues during our stay: No hot water Constant power outages (multiple times per hour, sometimes for hours) Extremely noisy — no sound insulation, construction noise during the day, yelling and slamming doors throughout the night Barely slept Inadequate bedding — blanket covered only half of a double bed No spa or sauna, despite being advertised Poor breakfast Before checking out, I contacted Hotels.com customer service. The representative called the hotel while I was on the chat. The manager stated they did not have authority to issue a refund. I was told Hotels.com would follow up the next day. Days later, Hotels.com emailed saying they were unable to reach the hotel by phone. When I contacted customer service again, they said they would email the hotel instead, indicating this had not previously been done. The amenities and conditions do not match the listing, and Hotels.com has been informed. The listing remains unchanged. Avoid this property if you expect hot water, reliable electricity, or a quiet place to sleep.
Do not stay here — listing is inaccurate. We left after one night. Major issues during our stay: No hot water Constant power outages (multiple times per hour, sometimes for hours) Extremely noisy — no sound insulation, construction noise during the day, yelling and slamming doors throughout the night Barely slept Inadequate bedding — blanket covered only half of a double bed No spa or sauna, despite being advertised Poor breakfast Before checking out, I contacted Hotels.com customer service. The representative called the hotel while I was on the chat. The manager stated they did not have authority to issue a refund. I was told Hotels.com would follow up the next day. Days later, Hotels.com emailed saying they were unable to reach the hotel by phone. When I contacted customer service again, they said they would email the hotel instead, indicating this had not previously been done. The amenities and conditions do not match the listing, and Hotels.com has been informed. The listing remains unchanged. Avoid this property if you expect hot water, reliable electricity, or a quiet place to sleep.