InTown Suites Extended Stay San Antonio TX - Leon Valley North

Sob muy amables y esta todo muy seraca

The staff here is awesome! We love it here!

I booked this property from May 13th-22nd. Room did not come with any pots or pans for the kitchenette and no additional toilet paper for the restroom. So you’re basically stuck with one roll for the duration of your stay. So unless you buy your own pots, pans and toiletries, might as well not book a room with a kitchenette at this property. The carpet was filthy and your feet were black if you walked barefoot. The toilet wasn’t working properly and had to be flushed numerous times. The armrest on the couch was loose and almost broken. You are provided with two sets of towels only, and you needed to wash them on your own throughout the week due to housekeeping services on Wednesday’s only. The only person that was pleasant at this property was the maintenance guy named Jon. Other than that, everyone I’ve encountered was rude. I had an incident that happen to me on May 18th, that involved the police. The following morning on May 19th, the manager comes to my door and tells me I was getting kicked out for that incident. I had nowhere to go, as I was from another state miles away. He did give me time to pack and vacate the property, but it was a bit intense to just kick me out and put me on the streets. No refund was provided and no cares whatsoever. So I highly DO NOT recommend this property at all to anyone. Find somewhere else to stay, that offers more for you and your family. You’d be much happier. TRUST ME!!!!!!

I had one of the worst stays here and would strongly advise others not to book this location. From check-in, my room had a strong cigarette smoke odor, even though management claimed no one smokes in the rooms. I have an allergy, and nothing was done to move me or fix the issue. The smell got into all of my belongings. Throughout my stay, staff knocked on my door daily for no valid reason, even after I asked not to be disturbed due to my work schedule. It was intrusive and unprofessional. The worst part happened on the day of checkout (3/30). Before my checkout time, staff entered my room without permission and removed my belongings while I was still an active guest. This is completely unacceptable. What made this even worse is that management did not even attempt to resolve anything—no apology, no accountability, nothing. It was made very clear they do not care about guests, only money. A formal complaint will be made regarding this experience.

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