Four Points by Sheraton Midland

O

Convenient good food and drink. Great staff!!

Staff was courteous. Room and linens were clean but the pillows smelt dirty

The staff there were so friendly and helpful. Will definitely return.

My room was clean and comfortable, but the rate I was charged for my one-night stay was not at all what I expected. I booked in advance for a Sunday night at a rate of $101.15 plus taxes and fees. However, because my flight was delayed, I didn’t arrive at the hotel until around 2 a.m. Monday morning. I checked out that same Monday morning around 9:30 a.m., but because I checked in Monday, I was charged for the Monday night rate, which was nearly three times higher at $294.71 plus taxes and fees because of a convention that week. I called back to the hotel and explained that I checked out Monday morning and did not stay Monday night, but the hotel refused to correct my bill and charge me the Sunday night rate at which I booked. I also contacted Expedia for help, and the hotel gave the Expedia agent the same response they gave me. Essentially I was charged three times as much for spending less time at the hotel. I would not recommend staying here if there is a chance your travels will be delayed.