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Holiday Inn Trophy Club by IHG

123 USD

/natt

Gj.snitt. for november

Holiday Inn Trophy Club by IHG - Image 1

Holiday Inn Trophy Club by IHG - Rom

Holiday Inn Trophy Club by IHG - Rom

Holiday Inn Trophy Club by IHG - Basseng

Holiday Inn Trophy Club by IHG - Restaurant

Priser for Holiday Inn Trophy Club by IHG

Velg datoer for å se priser og tilgjengelighet

123 USD

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Gj.snitt. for november

Månedlige gjennomsnittspriser

På Holiday Inn Trophy Club by IHG er prisen per natt i gjennomsnitt 89 USD i den billigste måneden (august) og 134 USD i den dyreste måneden (oktober), basert på de siste 12 månedene.

Gjennomsnittspris per natt på Holiday Inn Trophy Club by IHG etter måned, siste 12 måneder (USD)
Måned	Gjennomsnittspris
januar	118 USD
februar	108 USD
mars	113 USD
april	114 USD
mai	114 USD
juni	112 USD
juli	100 USD
august	89 USD
september	103 USD
oktober	134 USD
november	123 USD
desember	105 USD

Dyreste: oktober (ca. 134 USD)

Billigste: august (ca. 89 USD)

Om denne eiendommen

Nyt rekreasjonsfasiliteter som et innendørsbasseng og et døgnåpent treningssenter. Dette hotellet har i tillegg wi-fi (inkludert), bankettsal og salgsautomat.

Fasiliteter

Nyt rekreasjonsfasiliteter som et innendørsbasseng og et døgnåpent treningssenter. Dette hotellet har i tillegg wi-fi (inkludert), bankettsal og salgsautomat.

Fasiliteter for forretningsreisende

Gjester har tilgang til blant annet et døgnåpent forretningssenter, hurtigutsjekking og aviser i lobbyen (inkludert). Planlegger du en event i Roanoke? Som en av dette hotellet sine gjester tilbys du møte- og konferanserom på opp til 355 kvadratmeter, blant annet konferanserom og 3 møterom. Gjestene tilbys ubetjent parkering (inkludert) på stedet.

Servering

Ta deg noe å spise på Magnolia Restaurant, en restaurant med en bar/lounge, eller bli på rommet og benytt deg av romservice (på fastsatte tidspunkter).

Rom

Føl deg som hjemme i et av de 123 aircondition-avkjølte gjesterommene som også har kjøleskap og LCD-TV. Du kan holde deg oppdatert med wi-fi (inkludert) på rommet, og underholdningen er sikret med parabol-TV. Rommene har privat bad med toalettartikler (inkludert) og hårføner. Rommene har safe og skrivebord, og rengjøring tilbys daglig.

Beliggenhet

Holiday Inn Trophy Club by IHG ligger sentralt i Roanoke, mindre enn en 15 minutters kjøretur fra Texas Motor Speedway og Gaylord Texan Convention Center. Dette hotellet ligger 10,1 mi (16,3 km) unna Grapevine Mills Mall (kjøpesenter) og 4 mi (6,4 km) unna Southlake Town Square.

Hva finnes i nærheten

Baylor Scott & White Medical Center - Trophy Club(0.4 miles)
Bob Jones Park(1.2 miles)
Grapevine Lake(2.1 miles)
Methodist Southlake Hospital(2.7 miles)
Cinemark Roanoke(3.4 miles)
Hawaiian Falls vannpark, Roanoke(3.9 miles)
Southlake Town Square(4 miles)
Texas Health Harris Methodist Hospital Southlake(4.7 miles)
Farpointe Cellar Wine Emporium(5 miles)
Urban Air Trampoline Park(6 miles)
DFW Adventure Park(6.6 miles)
Stand Up Paddle North Texas(6.7 miles)
Parks at Town Center(6.8 miles)
Children's Health StarCenter Multisport Northlake(7.1 miles)
Grapevine Historic Main Street District(7.1 miles)
Dallas-Fort Worth internasjonale flyplass (DFW)(12.7 miles)
Love Field flyplass (DAL)(27.5 miles)

Parkering
Restaurant
Svømmebasseng
Forretningssenter
Romservice
Renseri

Beliggenhet

725 Plaza Drive, Trophy Club, Texas, USA

Baylor Scott & White Medical Center - Trophy Club (0.4 miles)

Bob Jones Park (1.2 miles)

Grapevine Lake (2.1 miles)

Methodist Southlake Hospital (2.7 miles)

Cinemark Roanoke (3.4 miles)

Hawaiian Falls vannpark, Roanoke (3.9 miles)

Mer stedsinformasjon

Romalternativer

3

Suite, 1 kingsize-seng

Romdetaljer

1 Ekstra Stor Dobbeltseng

Sover 4

Klimaanlegg

Oppvarming

Wi-Fi (gratis)

2

Rom – standard

Romdetaljer

1 Stor Dobbeltseng

eller

1 Ekstra Stor Dobbeltseng

Sover 2

Klimaanlegg

Oppvarming

Wi-Fi (gratis)

5

Rom – standard, 1 kingsize-seng

Romdetaljer

1 Ekstra Stor Dobbeltseng

Sover 2

Klimaanlegg

Oppvarming

Wi-Fi (gratis)

3

Suite, 2 queensize-senger

Romdetaljer

2 Store Dobbeltsenger

Sover 6

Klimaanlegg

Oppvarming

Wi-Fi (gratis)

8

Rom – standard, 2 queensize-senger, tilgjengelighetstilpasset (Communications, Accessible Tub)

Romdetaljer

2 Store Dobbeltsenger

Sover 4

Klimaanlegg

Oppvarming

Wi-Fi (gratis)

4

Suite, 2 queensize-senger, tilgjengelighetstilpasset (Communications, Accessible Tub)

Romdetaljer

2 Store Dobbeltsenger

Sover 6

Klimaanlegg

Oppvarming

Wi-Fi (gratis)

3

Suite, 1 kingsize-seng, tilgjengelighetstilpasset (Communications, Accessible Tub)

Romdetaljer

1 Ekstra Stor Dobbeltseng

Sover 4

Klimaanlegg

Oppvarming

Wi-Fi (gratis)

1

Suite, 1 soverom

Romdetaljer

1 Ekstra Stor Dobbeltseng

Sover 4

Klimaanlegg

Oppvarming

Wi-Fi (gratis)

5

Rom – standard, 1 kingsize-seng, tilgjengelighetstilpasset (Communications, Roll-In Shower)

Romdetaljer

1 Ekstra Stor Dobbeltseng

Sover 2

Klimaanlegg

Oppvarming

Wi-Fi (gratis)

11

Rom – standard, 2 queensize-senger

Romdetaljer

2 Store Dobbeltsenger

Sover 4

Klimaanlegg

Oppvarming

Wi-Fi (gratis)

Gjesteomtaler av Holiday Inn Trophy Club by IHG

7.8

God

basert på 727 verifiserte omtaler

Hva gjestene synes

KI-generert oppsummering basert på nylige gjesteomtaler

Anmeldelser av Holiday Inn Trophy Club by IHG beskriver generelt rene og komfortable rom og en praktisk og rolig beliggenhet nær DFW, men det kommer stadig tilbake klager på et veldig kaldt eller stengt innendørsbasseng, varierende tilgjengelighet på restauranten, og ujevn service og vedlikehold.

Fasiliteter

Renhold

Rom

Service

Beliggenhet

Servering

Var dette til hjelp?

Hva gjestene synes

Anmeldelser av Holiday Inn Trophy Club by IHG beskriver generelt rene og komfortable rom og en praktisk og rolig beliggenhet nær DFW, men det kommer stadig tilbake klager på et veldig kaldt eller stengt innendørsbasseng, varierende tilgjengelighet på restauranten, og ujevn service og vedlikehold.

Mange gjester roser vennlig personale og romslige planløsninger, men andre rapporterer støy fra nærliggende rom eller arrangementer, og sporadiske frustrasjoner med fakturering eller innsjekking. Frokost er vanligvis ikke inkludert og beskrives ofte som gjennomsnittlig eller dårlig. Forvent et praktisk utgangspunkt med varierende fasiliteter og service.

Fasiliteter

Renhold

Rom

Service

Beliggenhet

Servering

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

Fasiliteter

Fasilitetene dreier seg hovedsakelig om et innendørsbasseng som flere gjester fant uoppvarmet, periodisk stengt eller dårlig vedlikeholdt, med mangel på håndklær. Flere anmeldelser bemerker også at baren/restauranten på stedet var stengt eller hadde begrenset åpningstid, mens parkeringen er lett tilgjengelig.

Relaterte gjesteomtaler

6

Scott

20. jan. 2025

·

Overnattet 2 netter

Bar and grill is closed

Bar and grill is closed

10

mark

1. mai 2024

·

Overnattet 3 netter

Everything was good but the pool was cold. It was inside pool but the heater wasn’t working.

Everything was good but the pool was cold. It was inside pool but the heater wasn’t working.

6

Jeffrey

7. jan. 2026

·

Overnattet 1 natt

The bar and restaurant are closed

The bar and restaurant are closed

2

Jennifer

3. mars 2024

·

Overnattet 1 natt

We were told we didn’t have reservations when we tried to check in and then told that our room was given to someone else. Eventually got another room after lots of back and forth. Pool and pool area were dirty and very low water pressure. Wont be back!!

We were told we didn’t have reservations when we tried to check in and then told that our room was given to someone else. Eventually got another room after lots of back and forth. Pool and pool area were dirty and very low water pressure. Wont be back!!

8

Kelsey

16. mai 2025

·

Overnattet 3 netter

I like that there was an infoor pool, the elevators were clean, and the room was clean and not humid. I do wish the indoor pool was heated and had proper lighting. The pool area was not very inviting, as whoever did the brick and tiling did not level the floor before laying it so the floor was sloped and uneven in several places. There were too many sun chairs for lying and not enough room to walk or sit comfortably as well.

I like that there was an infoor pool, the elevators were clean, and the room was clean and not humid. I do wish the indoor pool was heated and had proper lighting. The pool area was not very inviting, as whoever did the brick and tiling did not level the floor before laying it so the floor was sloped and uneven in several places. There were too many sun chairs for lying and not enough room to walk or sit comfortably as well.

10

Chris

16. okt. 2023

·

Overnattet 2 netter

Enjoyed the staff everyone was friendly and helpful. It was nice to see smiling faces! The parking was easy to access

Enjoyed the staff everyone was friendly and helpful. It was nice to see smiling faces! The parking was easy to access

10

Dynishea

27. juni 2024

·

Overnattet 1 natt

The staff was nice but pool area very very dirty towels everywhere , cobwebs just looked like it’s hasn’t been maintained…dining restaurant was dirty:( trash everywhere on outside area but room was clean and we appreciate that just sad we couldn’t use other amenities

The staff was nice but pool area very very dirty towels everywhere , cobwebs just looked like it’s hasn’t been maintained…dining restaurant was dirty:( trash everywhere on outside area but room was clean and we appreciate that just sad we couldn’t use other amenities

4

Mark

7. des. 2025

·

Overnattet 3 netter

Booked room because there is an indoor pool. Water was too cold for grandkids to swim. Property notes an on-site restaurant , which is closed! Property has signs throughout the property promoting the restaurant - it’s closed!! We travel to the Fort Worth area several times a year and have removed this property as an option - not that the staff would care.

Booked room because there is an indoor pool. Water was too cold for grandkids to swim. Property notes an on-site restaurant , which is closed! Property has signs throughout the property promoting the restaurant - it’s closed!! We travel to the Fort Worth area several times a year and have removed this property as an option - not that the staff would care.

10

Mary

10. des. 2023

·

Overnattet 1 natt

Very nice place to Stay. Clean with hot breakfast. Although the pool was not available.

Very nice place to Stay. Clean with hot breakfast. Although the pool was not available.

6

Rebecca

8. apr. 2024

·

Overnattet 2 netter

So, we picked this hotel over other similarly priced ones because it said breakfast was included. It is not. It’s $9.99 per person. The indoor pool was also freezing. I asked at the front desk and it sounds like they won’t be heating the pool anytime soon. Pretty disappointing. The room was fine, but I wanted the extra amenities.

So, we picked this hotel over other similarly priced ones because it said breakfast was included. It is not. It’s $9.99 per person. The indoor pool was also freezing. I asked at the front desk and it sounds like they won’t be heating the pool anytime soon. Pretty disappointing. The room was fine, but I wanted the extra amenities.

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

Renhold

Renheten roses ofte, og mange gjester synes rommene er veldig rene. Vanlige problemer inkluderer skitne eller slitte dusjer, flekkete møbler og manglende renhold, for eksempel glemte ting eller manglende påfyll.

Relaterte gjesteomtaler

10

Jerry

27. juli 2025

·

Overnattet 1 natt

The property was very clean and quiet.

The property was very clean and quiet.

4

Debra

15. juni 2025

·

Overnattet 3 netter

The first room I was given had a broken thermostat. The second room had the most disgusting shower I have ever seen in a hotel. The floor of the shower was peeling, with chips of old paint making their way down the drain. According to the desk clerk, there was only one more room available to offer me, on the first floor, not acceptable. Very disappointing in a major hotel chain.

The first room I was given had a broken thermostat. The second room had the most disgusting shower I have ever seen in a hotel. The floor of the shower was peeling, with chips of old paint making their way down the drain. According to the desk clerk, there was only one more room available to offer me, on the first floor, not acceptable. Very disappointing in a major hotel chain.

10

Sheryle

20. apr. 2025

·

Overnattet 1 natt

Nice clean hotel for quick overnight stay.

Nice clean hotel for quick overnight stay.

2

Ann

26. mai 2025

·

Overnattet 3 netter

1. Shower floor was slippery and stained. Shower head was clogged and didn’t spray even. Not enough towels and nowhere to hang a hand towel. Needed another rug. 2. Sheets felt like there was sand in the bed and the material was hard to turn over in bed. Didn’t like comforter and it was old and frayed. 3. A ceiling fan would just start spinning slowly without even turning it on. 4. The black out curtains were not fastened in the last notch and there was a bright light shining in the window all night. 5. Pillows were the worst pillows i have ever tried to use. If you put your head on them it would not support your head. 6. No clock. 7. TV was hard to find channels! 8. We are elderly and had to walk all the way to the other end of the hall. 9. Bathroom door was stuck. Couldn’t close it. 10.Employees very unfriendly! 11. No breakfast included! 12. Will never stay at Trophy Club Holiday Inn again!

1. Shower floor was slippery and stained. Shower head was clogged and didn’t spray even. Not enough towels and nowhere to hang a hand towel. Needed another rug. 2. Sheets felt like there was sand in the bed and the material was hard to turn over in bed. Didn’t like comforter and it was old and frayed. 3. A ceiling fan would just start spinning slowly without even turning it on. 4. The black out curtains were not fastened in the last notch and there was a bright light shining in the window all night. 5. Pillows were the worst pillows i have ever tried to use. If you put your head on them it would not support your head. 6. No clock. 7. TV was hard to find channels! 8. We are elderly and had to walk all the way to the other end of the hall. 9. Bathroom door was stuck. Couldn’t close it. 10.Employees very unfriendly! 11. No breakfast included! 12. Will never stay at Trophy Club Holiday Inn again!

8

Dolores

1. jan. 2026

·

Overnattet 1 natt

Clean room

Clean room

8

Keirstann

13. mars 2023

·

Overnattet 1 natt

Overall it was lovely but the shower was a little gross

Overall it was lovely but the shower was a little gross

4

Andrew

6. okt. 2023

·

Overnattet 5 netter

Night staff sleeping on couch at 2am. Sleeping at desk at 12am. No one ever at the front desk. Rooms gross. Paint peeling. Low water pressure and temp. Housekeeping does awful job. Overall 2/10

Night staff sleeping on couch at 2am. Sleeping at desk at 12am. No one ever at the front desk. Rooms gross. Paint peeling. Low water pressure and temp. Housekeeping does awful job. Overall 2/10

8

Christie

25. feb. 2023

·

Overnattet 1 natt

It was a very nice complex. My only concern was the room we were in, the bathroom had a dirty washcloth on the floor. The bathroom appeared to not be fully cleaned.

It was a very nice complex. My only concern was the room we were in, the bathroom had a dirty washcloth on the floor. The bathroom appeared to not be fully cleaned.

8

Tonya

19. sep. 2025

·

Overnattet 4 netter

Every think was nice and clean.

Every think was nice and clean.

8

Tess

11. okt. 2025

·

Overnattet 3 netter

Generally speaking, the hotel is clean and well kept however in our room, the couch seat was stained The breakfast was not very good. The eggs were robbery. The French toast was tough. They seem to only have one person making the breakfast and doing housekeeping throughout the hotel.

Generally speaking, the hotel is clean and well kept however in our room, the couch seat was stained The breakfast was not very good. The eggs were robbery. The French toast was tough. They seem to only have one person making the breakfast and doing housekeeping throughout the hotel.

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

Rom

Rommene er generelt romslige og komfortable, og planløsningen og sengene får ros. Noen gjester rapporterer støy fra nabohotellet eller arrangementer, støy fra klimaanlegget, og begrenset privatliv på badet på grunn av skyvedører, samt sporadisk ustabilitet i Wi-Fi-tilkoblingen.

Relaterte gjesteomtaler

10

Michael

22. mars 2025

·

Overnattet 1 natt

This property was great! It was easy to access and park, checkin was quick and flawless, the property was clean and well maintained. I also really liked the room. It was spacious and well laid out, with plenty of room to sit and work. My only regret is that my schedule only allowed me to be there for a few hours to sleep and then I had to move on to my next event. This was a room I would have loved to set up in for a few days to work. I will be back for future works trips.

This property was great! It was easy to access and park, checkin was quick and flawless, the property was clean and well maintained. I also really liked the room. It was spacious and well laid out, with plenty of room to sit and work. My only regret is that my schedule only allowed me to be there for a few hours to sleep and then I had to move on to my next event. This was a room I would have loved to set up in for a few days to work. I will be back for future works trips.

8

Lindsey

11. mars 2024

·

Overnattet 3 netter

For the price, the hotel was clean, comfortable and the staff was very nice. The only complaint I have is that the hotel placed loud, young children on the top floor. I asked for the situation to be addressed but got to hear it the second night/early morning (11 pm and 5-6 am) all over again.

For the price, the hotel was clean, comfortable and the staff was very nice. The only complaint I have is that the hotel placed loud, young children on the top floor. I asked for the situation to be addressed but got to hear it the second night/early morning (11 pm and 5-6 am) all over again.

8

Ashley

18. okt. 2024

·

Overnattet 2 netter

The hotel room was really nice and I was surprised that the bed was really comfy.

The hotel room was really nice and I was surprised that the bed was really comfy.

6

Tommy

3. mars 2024

·

Overnattet 2 netter

3 Stars because of this: 1)Heated Pool was ice cold 2)Internet was in and out and when I said something they replied no one else has said anything 3)Ceiling fan which was good idea but this one was loud and noisy like it needed to greased 4)They didn't servuce the room and we where there for 2 nights. Had to get clean towels from front desk and if they aren't servicing rooms til you leave they need bigger trash cans in room. 5)Continental breakfast was $30 for 2 people. Was never given a voucher to the restaurant in Hotel so I paid. McDonalds breakfast we had next day was better and cheaper. I have stayed and much worst but Holiday Inn use to have so much class but they are more money less substance.

3 Stars because of this: 1)Heated Pool was ice cold 2)Internet was in and out and when I said something they replied no one else has said anything 3)Ceiling fan which was good idea but this one was loud and noisy like it needed to greased 4)They didn't servuce the room and we where there for 2 nights. Had to get clean towels from front desk and if they aren't servicing rooms til you leave they need bigger trash cans in room. 5)Continental breakfast was $30 for 2 people. Was never given a voucher to the restaurant in Hotel so I paid. McDonalds breakfast we had next day was better and cheaper. I have stayed and much worst but Holiday Inn use to have so much class but they are more money less substance.

6

Huyen

5. des. 2024

·

Overnattet 1 natt

The air conditioning made quite a bit of noise and kept waking me up

The air conditioning made quite a bit of noise and kept waking me up

4

Darrah

8. jan. 2025

·

Overnattet 1 natt

Barn doors for the bathroom that don't even close all the way and have no lock should be illegal in hotels or required to warn you in the first line of the description especially for double occupancy. If you don't want to smell, hear, or accidentally walk in on someone else doing their business, skip this place.

Barn doors for the bathroom that don't even close all the way and have no lock should be illegal in hotels or required to warn you in the first line of the description especially for double occupancy. If you don't want to smell, hear, or accidentally walk in on someone else doing their business, skip this place.

10

Kristi

22. mars 2024

·

Overnattet 1 natt

Was very pleased with this room and hotel. It was clean and quiet and the room was spacious.

Was very pleased with this room and hotel. It was clean and quiet and the room was spacious.

4

James

25. sep. 2023

·

Overnattet 1 natt

The HVAC unit was not working, room was extremely hot. The ceiling fan in the bedroom was not working. The hotel was packed and they put us over the ballroom, where a reception played LOUD music until almost mid-night.

The HVAC unit was not working, room was extremely hot. The ceiling fan in the bedroom was not working. The hotel was packed and they put us over the ballroom, where a reception played LOUD music until almost mid-night.

10

Lori

21. okt. 2024

·

Overnattet 4 netter

Only issue was the fire alarm going off at 1:48AM! No explanation why, but we had to evacuate for 30 minutes.

Only issue was the fire alarm going off at 1:48AM! No explanation why, but we had to evacuate for 30 minutes.

2

Storm

12. des. 2023

·

Overnattet 2 netter

Outside looked amazing as did the lobby. Desk clerk wasn't over the top friendly but no complaints about her however the other girl didn't have time to look up from her phone 🙄 Rooms were very clean and comfortable. Didn't get the breakfast $13 is a bit much for a hotel breakfast so we went out. I'm guessing there were children above us due to the constant noise of jumping and yelling. Then at 4 am there was an alarm going off in the next room. Called the desk about children and alarm and nothing was done about it.

Outside looked amazing as did the lobby. Desk clerk wasn't over the top friendly but no complaints about her however the other girl didn't have time to look up from her phone 🙄 Rooms were very clean and comfortable. Didn't get the breakfast $13 is a bit much for a hotel breakfast so we went out. I'm guessing there were children above us due to the constant noise of jumping and yelling. Then at 4 am there was an alarm going off in the next room. Called the desk about children and alarm and nothing was done about it.

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

Service

Tilbakemeldingen på servicen er blandet: mange gjester beskriver vennlig personale og smidig innsjekking, mens andre rapporterer lange ventetider eller fraværende betjening i resepsjonen, feil på fakturaen og dårlig oppfølging på problemer.

Relaterte gjesteomtaler

10

Jill

16. des. 2022

·

Overnattet 19 341 netter

Stay here at least 3 days a month for work. Very convenient and staff is very friendly. Rooms are always clean

Stay here at least 3 days a month for work. Very convenient and staff is very friendly. Rooms are always clean

2

Beverly

10. juni 2025

·

Overnattet 1 natt

I waited at the front desk for a very long time before a person arrived to help me at check in and check out. The hotel is dirty and old and needs to be updated.

I waited at the front desk for a very long time before a person arrived to help me at check in and check out. The hotel is dirty and old and needs to be updated.

10

Katherine

13. sep. 2025

·

Overnattet 2 netter

Staff is very friendly

Staff is very friendly

2

Anthony

16. feb. 2025

·

Overnattet 2 netter

I am extremely disappointed with my recent stay at the Holiday Inn IHG in Trophy Club from February 14th through February 16th. The experience was far below the standards I expected from an IHG property. The primary issue was that the toilet in our room (217) never worked properly. I brought this to the attention of the front desk, expecting a prompt resolution. Instead of having the maintenance team address the problem, I was told there was no plunger available, and the front desk receptionist was sent to bring one up. This was highly unprofessional and inconvenient, as it’s reasonable to expect a functioning restroom in a hotel room. What was most disappointing, however, was the complete lack of empathy and accountability from the staff. The front desk employee mentioned that he would call the maintenance man, but this never happened. There was no apology, no offer to move us to a different room, and no effort to make the situation right. We felt ignored and dismissed rather than valued as guests. This level of service is unacceptable, and I believe a refund for my stay is more than warranted. I am requesting a full refund for my stay from February 14th through February 16th. Please contact me directly to discuss how this issue can be resolved promptly. I hope that management takes this feedback seriously and implements better training and support to ensure no other guests have to endure such poor treatment. I look forward to hearing from someone soon to address this matter

I am extremely disappointed with my recent stay at the Holiday Inn IHG in Trophy Club from February 14th through February 16th. The experience was far below the standards I expected from an IHG property. The primary issue was that the toilet in our room (217) never worked properly. I brought this to the attention of the front desk, expecting a prompt resolution. Instead of having the maintenance team address the problem, I was told there was no plunger available, and the front desk receptionist was sent to bring one up. This was highly unprofessional and inconvenient, as it’s reasonable to expect a functioning restroom in a hotel room. What was most disappointing, however, was the complete lack of empathy and accountability from the staff. The front desk employee mentioned that he would call the maintenance man, but this never happened. There was no apology, no offer to move us to a different room, and no effort to make the situation right. We felt ignored and dismissed rather than valued as guests. This level of service is unacceptable, and I believe a refund for my stay is more than warranted. I am requesting a full refund for my stay from February 14th through February 16th. Please contact me directly to discuss how this issue can be resolved promptly. I hope that management takes this feedback seriously and implements better training and support to ensure no other guests have to endure such poor treatment. I look forward to hearing from someone soon to address this matter

10

Alice

30. mai 2024

·

Overnattet 1 natt

Check in person very friendly. Breakfast preparer super friendly. Hospitable and gave us convenient room.

Check in person very friendly. Breakfast preparer super friendly. Hospitable and gave us convenient room.

4

ANTOINETTE

3. des. 2025

·

Overnattet 1 natt

The attitude of the guest services agent on the day of check-in was lack luster at best. Never have I ever experienced someone whose personality was not engaging or welcoming. It was advertised that I'd have access to premium channels and the TV wasn't functional. It was clear my check out date was on 11/29 at 11am and yet Housekeeping pounded on the day at 9am. I've never stayed at a hotel where housekeeping showed up to clean my room prior to my checkout time. The badge reader to my room was disabled prior to my checkout time. I left my room to get ice and came back only to discover I lost access to my room. Despite the entry room key being reprogrammed twice, I still could not gain access to retrieve my luggage. The matter had to be escalated to an onsite team to resolve. I asked for my final receipt to be emailed at the time of checkout, was given assurances it would be done and it wasn't sent. I had to call back to the hotel two days later to request it. Worst experiences ever! This was the first and the last time I will stay at a Holiday Inn

The attitude of the guest services agent on the day of check-in was lack luster at best. Never have I ever experienced someone whose personality was not engaging or welcoming. It was advertised that I'd have access to premium channels and the TV wasn't functional. It was clear my check out date was on 11/29 at 11am and yet Housekeeping pounded on the day at 9am. I've never stayed at a hotel where housekeeping showed up to clean my room prior to my checkout time. The badge reader to my room was disabled prior to my checkout time. I left my room to get ice and came back only to discover I lost access to my room. Despite the entry room key being reprogrammed twice, I still could not gain access to retrieve my luggage. The matter had to be escalated to an onsite team to resolve. I asked for my final receipt to be emailed at the time of checkout, was given assurances it would be done and it wasn't sent. I had to call back to the hotel two days later to request it. Worst experiences ever! This was the first and the last time I will stay at a Holiday Inn

4

Andrew

6. okt. 2023

·

Overnattet 5 netter

Night staff sleeping on couch at 2am. Sleeping at desk at 12am. No one ever at the front desk. Rooms gross. Paint peeling. Low water pressure and temp. Housekeeping does awful job. Overall 2/10

Night staff sleeping on couch at 2am. Sleeping at desk at 12am. No one ever at the front desk. Rooms gross. Paint peeling. Low water pressure and temp. Housekeeping does awful job. Overall 2/10

2

Nelyssa

25. okt. 2023

·

They over charged my credit card by over $200 and they can’t even get decent water pressure or hot water! Would not stay here again. Front desk at night was rude as well !

They over charged my credit card by over $200 and they can’t even get decent water pressure or hot water! Would not stay here again. Front desk at night was rude as well !

4

April

29. mai 2024

·

Overnattet 1 natt

The room was fine. The front desk employees need training. I booked 2 rooms on the same transaction but for some reason they only could see one in their system. She did get me another room at the same rate. It was a 1 night stay. I get an alert from my bank and I have been charged 4 times for these 2 rooms. Went to the desk to speak to someone. Clerk kept saying no I only see one charge. No I'm having to dispute the extra charges for the room. Will not go back. My group had 7-9 rooms. We will not return

The room was fine. The front desk employees need training. I booked 2 rooms on the same transaction but for some reason they only could see one in their system. She did get me another room at the same rate. It was a 1 night stay. I get an alert from my bank and I have been charged 4 times for these 2 rooms. Went to the desk to speak to someone. Clerk kept saying no I only see one charge. No I'm having to dispute the extra charges for the room. Will not go back. My group had 7-9 rooms. We will not return

10

Lily

8. juli 2025

·

Overnattet 2 netter

Staff was very friendly, good location, and super clean!

Staff was very friendly, good location, and super clean!

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

Beliggenhet

Beliggenheten er praktisk og generelt rolig, med flere som bemerker et eksklusivt og trygt område og enkel tilgang til DFW og motorveiene. Noen gjester synes det var litt vanskelig å finne frem fra hovedveiene.

Relaterte gjesteomtaler

8

Theresa

29. mai 2025

·

Overnattet 2 netter

Very nice hotel located of the freeway. Quiet and clean with friendly staff. We were in town for a family member graduation. Will definetely stay again in the future.

Very nice hotel located of the freeway. Quiet and clean with friendly staff. We were in town for a family member graduation. Will definetely stay again in the future.

10

Michael

22. mars 2025

·

Overnattet 1 natt

This property was great! It was easy to access and park, checkin was quick and flawless, the property was clean and well maintained. I also really liked the room. It was spacious and well laid out, with plenty of room to sit and work. My only regret is that my schedule only allowed me to be there for a few hours to sleep and then I had to move on to my next event. This was a room I would have loved to set up in for a few days to work. I will be back for future works trips.

This property was great! It was easy to access and park, checkin was quick and flawless, the property was clean and well maintained. I also really liked the room. It was spacious and well laid out, with plenty of room to sit and work. My only regret is that my schedule only allowed me to be there for a few hours to sleep and then I had to move on to my next event. This was a room I would have loved to set up in for a few days to work. I will be back for future works trips.

8

Linda

2. feb. 2024

·

Overnattet 1 natt

Nice hotel. A little hard to get to-off the main roads.

Nice hotel. A little hard to get to-off the main roads.

10

Martin

27. apr. 2024

·

Overnattet 2 netter

Location and price with large events in town. Able to go to all the activities with out extra miles to get a great hotel rate.

Location and price with large events in town. Able to go to all the activities with out extra miles to get a great hotel rate.

10

Teresa

9. apr. 2024

·

Overnattet 1 natt

Overall room iss spacious, clean and modern. Great for staying "close" to DFW. Having a restaurant on site is a great bonus!

Overall room iss spacious, clean and modern. Great for staying "close" to DFW. Having a restaurant on site is a great bonus!

10

Stephanie

18. apr. 2024

·

Overnattet 1 natt

Great hotel for the price. Very friendly and accommodating staff. Updated and clean hotel, super convenient location.

Great hotel for the price. Very friendly and accommodating staff. Updated and clean hotel, super convenient location.

10

jason

14. feb. 2025

·

Overnattet 1 natt

good location, nice spot

good location, nice spot

10

Rodney

15. apr. 2024

·

Overnattet 1 natt

Great location and staff.

Great location and staff.

8

Anson O

3. nov. 2024

·

Overnattet 4 netter

The location is an upscale area north of Ft Worth. Very accessible to the airport.

The location is an upscale area north of Ft Worth. Very accessible to the airport.

10

Richard

13. apr. 2024

·

Overnattet 2 netter

Property well located to our event and located in a quiet, safe neighborhood

Property well located to our event and located in a quiet, safe neighborhood

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

Servering

Tilbakemeldingen på maten er stort sett negativ til blandet: frokost er vanligvis ikke inkludert og blir ofte vurdert som gjennomsnittlig eller dårlig. Flere anmeldelser rapporterte at restauranten/baren på stedet var stengt eller hadde begrenset utvalg.

Relaterte gjesteomtaler

6

Parag

1. juli 2024

·

Overnattet 2 netter

Restaurant not operation, self service b’fast was modest at best! I recommend that the b’fast be offered complementary until a proper menu can be served.

Restaurant not operation, self service b’fast was modest at best! I recommend that the b’fast be offered complementary until a proper menu can be served.

8

Johnna

18. mars 2024

·

Overnattet 2 netter

Check on was easy. The front desk staff was very nice and helpful. The entire hotel was clean and neat. We did have a problem with our breakfast voucher. We added breakfast during our booking. It did not show up in the hotels system. They did accept once I showed the booking on my phone. We always enjoy breakfasts at our hotels but this hotel breakfast was not very good and not included with the room. The breakfast is served in the attached bar/grill and the seating is odd and the servers cleaning up is very loud and obtrusive. I’m not sure if the rooms are not as insulated as others but sounds from other rooms, hallways and above could be heard all hours. One of the cleaning staff had a loud conversation on her phone with the speaker on.

Check on was easy. The front desk staff was very nice and helpful. The entire hotel was clean and neat. We did have a problem with our breakfast voucher. We added breakfast during our booking. It did not show up in the hotels system. They did accept once I showed the booking on my phone. We always enjoy breakfasts at our hotels but this hotel breakfast was not very good and not included with the room. The breakfast is served in the attached bar/grill and the seating is odd and the servers cleaning up is very loud and obtrusive. I’m not sure if the rooms are not as insulated as others but sounds from other rooms, hallways and above could be heard all hours. One of the cleaning staff had a loud conversation on her phone with the speaker on.

6

Jeffrey

7. jan. 2026

·

Overnattet 1 natt

The bar and restaurant are closed

The bar and restaurant are closed

6

Kerry

19. jan. 2023

·

Overnattet 19 375 netter

Terrible breakfast

Terrible breakfast

6

Madan

25. jan. 2025

·

Overnattet 2 netter

The hotel did not have breakfast and onsite restaurant was closed. coffee did not have average with no normal creamer choice

The hotel did not have breakfast and onsite restaurant was closed. coffee did not have average with no normal creamer choice

8

Monica

21. juli 2024

·

Overnattet 7 netter

Great location, breakfast average,

Great location, breakfast average,

6

Tiffany

4. mars 2024

·

Overnattet 2 netter

Don't pay ahead for the breakfast when you book your room. The hotel claimed they didn't see where I paid for them on their end so I was out that money. They wanted $12.99 per person for a breakfast I wouldn't eat for free.

Don't pay ahead for the breakfast when you book your room. The hotel claimed they didn't see where I paid for them on their end so I was out that money. They wanted $12.99 per person for a breakfast I wouldn't eat for free.

8

Tess

11. okt. 2025

·

Overnattet 3 netter

Generally speaking, the hotel is clean and well kept however in our room, the couch seat was stained The breakfast was not very good. The eggs were robbery. The French toast was tough. They seem to only have one person making the breakfast and doing housekeeping throughout the hotel.

Generally speaking, the hotel is clean and well kept however in our room, the couch seat was stained The breakfast was not very good. The eggs were robbery. The French toast was tough. They seem to only have one person making the breakfast and doing housekeeping throughout the hotel.

6

Rebecca

8. apr. 2024

·

Overnattet 2 netter

So, we picked this hotel over other similarly priced ones because it said breakfast was included. It is not. It’s $9.99 per person. The indoor pool was also freezing. I asked at the front desk and it sounds like they won’t be heating the pool anytime soon. Pretty disappointing. The room was fine, but I wanted the extra amenities.

So, we picked this hotel over other similarly priced ones because it said breakfast was included. It is not. It’s $9.99 per person. The indoor pool was also freezing. I asked at the front desk and it sounds like they won’t be heating the pool anytime soon. Pretty disappointing. The room was fine, but I wanted the extra amenities.

10

Donna

16. juni 2025

·

Overnattet 2 netter

The restaurant on the property did not offer the food options I was looking for, so I decided to walk to the barbecue place on the service road for dinner. I notice that in stayed empty the hold time I was there.

The restaurant on the property did not offer the food options I was looking for, so I decided to walk to the barbecue place on the service road for dinner. I notice that in stayed empty the hold time I was there.

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

6

Jared

28. sep. 2026

·

Overnattet 3 netter

Hotel itself looks OK. Pullout bed seemed older and half broken. No lock on the bathroom door. Pool smelled funky, decided not to use it.

Hotel itself looks OK. Pullout bed seemed older and half broken. No lock on the bathroom door. Pool smelled funky, decided not to use it.

8

Cynthia

23. sep. 2026

·

Overnattet 2 netter

Great value for the $

Great value for the $

4

jose

21. sep. 2026

·

Overnattet 1 natt

Trash was left in bedroom by previous guests that wasn’t picked up by housekeeping. Pullout sofa bed was broken, no additional bedding in closet for sofa bed.

Trash was left in bedroom by previous guests that wasn’t picked up by housekeeping. Pullout sofa bed was broken, no additional bedding in closet for sofa bed.

10

Maddie

30. aug. 2026

·

Overnattet 1 natt

very nice hotel for a good price and in a good area

very nice hotel for a good price and in a good area

8

Zariya

22. aug. 2026

·

Overnattet 3 netter

It was not bad overall the guy at the counter was a little rude but overall not bad

It was not bad overall the guy at the counter was a little rude but overall not bad

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Priser for kommende datoer

november 2026

sø.	ma.	ti.	on.	to.	fr.	lø.
1	2	3 $96	4 $96	5 $88	6 $96	7 $79
8 $85	9 $77	10 $77	11 $89	12 $91	13 $83	14 $79
15 $83	16 $89	17 $89	18 $90	19 $106	20 $87	21 $87
22 $78	23 $85	24 $92	25 $97	26 $99	27 $91	28 $98
29 $85	30 $126

desember 2026

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