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Holiday Inn Trophy Club by IHG

US$ 123

/ noite

Média para novembro

Holiday Inn Trophy Club by IHG - Image 1

Holiday Inn Trophy Club by IHG - Quarto

Holiday Inn Trophy Club by IHG - Quarto

Holiday Inn Trophy Club by IHG - Piscina

Holiday Inn Trophy Club by IHG - Restaurante

Preços para Holiday Inn Trophy Club by IHG

Selecione datas para ver preços e disponibilidade

US$ 123

/ noite

Média para novembro

Média de preços por mês

Em Holiday Inn Trophy Club by IHG, a diária custa em média US$ 89 no mês mais barato (agosto) e US$ 134 no mês mais caro (outubro), com base nos últimos 12 meses.

Preço médio da diária em Holiday Inn Trophy Club by IHG por mês, últimos 12 meses (USD)
Mês	Preço médio
janeiro	US$ 118
fevereiro	US$ 108
março	US$ 113
abril	US$ 114
maio	US$ 114
junho	US$ 112
julho	US$ 100
agosto	US$ 89
setembro	US$ 103
outubro	US$ 134
novembro	US$ 123
dezembro	US$ 105

Mais caro: outubro (aprox. US$ 134)

Mais barato: agosto (aprox. US$ 89)

Sobre esta propriedade

Aproveite as instalações recreativas, como uma piscina interna e uma academia aberta 24 horas. Este hotel oferece comodidades como Wi-Fi de cortesia, salão de banquetes e máquina automática de vendas.

Comodidades

Aproveite as instalações recreativas, como uma piscina interna e uma academia aberta 24 horas. Este hotel oferece comodidades como Wi-Fi de cortesia, salão de banquetes e máquina automática de vendas.

Comodidades

As comodidades presentes incluem um business center 24 horas, check-out expresso e jornais de cortesia no saguão. Hotel possui um espaço de 355 metros quadrados, contendo espaço para conferência e 3 salas de reunião, e é o local ideal para quem está planejando eventos em Roanoke. Estacionamento grátis sem manobrista está disponível no local.

Jantar

Experimente deliciosos pratos no Magnolia Restaurant, um restaurante que oferece um bar/lounge. Você também pode se hospedar no local e aproveitar o serviço de quarto (horário limitado).

Quartos

Sinta-se em casa em um de nossos 123 quartos com ar-condicionado, geladeiras e TVs LCD. A propriedade oferece Wi-Fi de cortesia para navegar na web e canais via satélite para a sua diversão. Banheiro privativo possui produtos de toalete de cortesia e secadores de cabelo. As comodidades incluem cofres e escrivaninhas. Além disso, o serviço de arrumação nos quartos é fornecido diariamente.

Localização

Com localização central em Roanoke, Holiday Inn Trophy Club by IHG fica a 15 minutos de carro de Texas Motor Speedway e de Gaylord Texan Convention Center. Este hotel fica a 16,3 km de Grapevine Mills Mall e a 6,4 km de Southlake Town Square.

Lugares próximos

Baylor Scott & White Medical Center - Trophy Club(0.4 milhas)
Bob Jones Park(1.2 milhas)
Grapevine Lake(2.1 milhas)
Methodist Southlake Hospital(2.7 milhas)
Cinemark Roanoke(3.4 milhas)
Hawaiian Falls Roanoke(3.9 milhas)
Southlake Town Square(4 milhas)
Texas Health Harris Methodist Hospital Southlake(4.7 milhas)
Farpointe Cellar Wine Emporium(5 milhas)
Urban Air Trampoline Park(6 milhas)
DFW Adventure Park(6.6 milhas)
Stand Up Paddle North Texas(6.7 milhas)
Parks em Town Center(6.8 milhas)
Children's Health StarCenter Multisport Northlake(7.1 milhas)
Grapevine Historic Main Street District(7.1 milhas)
Aeroporto Internacional de Dallas-Fort Worth (DFW)(12.7 milhas)
Aeroporto Love Field (DAL)(27.5 milhas)

Estacionamento
Restaurante
Piscina
Centro de negócios
Serviço de quarto
Lavagem a seco

Localização

725 Plaza Drive, Trophy Club, Texas, Estados Unidos

Baylor Scott & White Medical Center - Trophy Club (0.4 milhas)

Bob Jones Park (1.2 milhas)

Grapevine Lake (2.1 milhas)

Methodist Southlake Hospital (2.7 milhas)

Cinemark Roanoke (3.4 milhas)

Hawaiian Falls Roanoke (3.9 milhas)

Mais informações sobre a localização

Opções de quarto

3

Suíte, 1 cama King

Detalhes do quarto

1 Cama King

Acomoda 4

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

2

Quarto standard

Detalhes do quarto

1 Cama Queen

ou

1 Cama King

Acomoda 2

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

5

Quarto standard, 1 cama King

Detalhes do quarto

1 Cama King

Acomoda 2

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

3

Suíte, 2 camas Queen

Detalhes do quarto

2 Camas Queen

Acomoda 6

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

8

Quarto standard, 2 camas Queen, acessível (Communications, Accessible Tub)

Detalhes do quarto

2 Camas Queen

Acomoda 4

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

4

Suíte, 2 camas Queen, acessível (Communications, Accessible Tub)

Detalhes do quarto

2 Camas Queen

Acomoda 6

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

3

Suíte, 1 cama King, acessível (Communications, Accessible Tub)

Detalhes do quarto

1 Cama King

Acomoda 4

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

1

Suíte, 1 quarto

Detalhes do quarto

1 Cama King

Acomoda 4

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

5

Quarto standard, 1 cama King, acessível (Communications, Roll-In Shower)

Detalhes do quarto

1 Cama King

Acomoda 2

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

11

Quarto standard, 2 camas Queen

Detalhes do quarto

2 Camas Queen

Acomoda 4

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

Avaliações dos hóspedes sobre Holiday Inn Trophy Club by IHG

7.8

Bom

Com base em 727 avaliações verificadas

Opinião dos hóspedes

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Avaliações do Holiday Inn Trophy Club by IHG descrevem quartos geralmente limpos e confortáveis e uma localização conveniente e tranquila perto de DFW, mas reclamações recorrentes mencionam uma piscina interna muito fria ou fechada, disponibilidade inconsistente do restaurante e um serviço e manutenção irregulares.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Opinião dos hóspedes

Avaliações do Holiday Inn Trophy Club by IHG descrevem quartos geralmente limpos e confortáveis e uma localização conveniente e tranquila perto de DFW, mas reclamações recorrentes mencionam uma piscina interna muito fria ou fechada, disponibilidade inconsistente do restaurante e um serviço e manutenção irregulares.

Muitos hóspedes elogiam a simpatia da equipe e a amplitude dos layouts, embora outros relatem barulho de quartos ou eventos próximos e frustrações ocasionais com a conta ou o check-in. O café da manhã normalmente é pago e frequentemente descrito como medíocre ou ruim. Espere uma base conveniente com comodidades e serviços variáveis.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Comodidades

As instalações giram em torno de uma piscina interna que vários hóspedes encontraram sem aquecimento, ocasionalmente fechada ou mal conservada, com falta de toalhas. Várias avaliações também observam que o bar/restaurante no local estava fechado ou com opções limitadas, enquanto o estacionamento é de fácil acesso.

Avaliações dos hóspedes relacionadas

6

Scott

20 de jan. de 2025

·

Hospedou-se por 2 noites

Bar and grill is closed

Bar and grill is closed

10

mark

1 de mai. de 2024

·

Hospedou-se por 3 noites

Everything was good but the pool was cold. It was inside pool but the heater wasn’t working.

Everything was good but the pool was cold. It was inside pool but the heater wasn’t working.

6

Jeffrey

7 de jan. de 2026

·

Hospedou-se por 1 noite

The bar and restaurant are closed

The bar and restaurant are closed

2

Jennifer

3 de mar. de 2024

·

Hospedou-se por 1 noite

We were told we didn’t have reservations when we tried to check in and then told that our room was given to someone else. Eventually got another room after lots of back and forth. Pool and pool area were dirty and very low water pressure. Wont be back!!

We were told we didn’t have reservations when we tried to check in and then told that our room was given to someone else. Eventually got another room after lots of back and forth. Pool and pool area were dirty and very low water pressure. Wont be back!!

8

Kelsey

16 de mai. de 2025

·

Hospedou-se por 3 noites

I like that there was an infoor pool, the elevators were clean, and the room was clean and not humid. I do wish the indoor pool was heated and had proper lighting. The pool area was not very inviting, as whoever did the brick and tiling did not level the floor before laying it so the floor was sloped and uneven in several places. There were too many sun chairs for lying and not enough room to walk or sit comfortably as well.

I like that there was an infoor pool, the elevators were clean, and the room was clean and not humid. I do wish the indoor pool was heated and had proper lighting. The pool area was not very inviting, as whoever did the brick and tiling did not level the floor before laying it so the floor was sloped and uneven in several places. There were too many sun chairs for lying and not enough room to walk or sit comfortably as well.

10

Chris

16 de out. de 2023

·

Hospedou-se por 2 noites

Enjoyed the staff everyone was friendly and helpful. It was nice to see smiling faces! The parking was easy to access

Enjoyed the staff everyone was friendly and helpful. It was nice to see smiling faces! The parking was easy to access

10

Dynishea

27 de jun. de 2024

·

Hospedou-se por 1 noite

The staff was nice but pool area very very dirty towels everywhere , cobwebs just looked like it’s hasn’t been maintained…dining restaurant was dirty:( trash everywhere on outside area but room was clean and we appreciate that just sad we couldn’t use other amenities

The staff was nice but pool area very very dirty towels everywhere , cobwebs just looked like it’s hasn’t been maintained…dining restaurant was dirty:( trash everywhere on outside area but room was clean and we appreciate that just sad we couldn’t use other amenities

4

Mark

7 de dez. de 2025

·

Hospedou-se por 3 noites

Booked room because there is an indoor pool. Water was too cold for grandkids to swim. Property notes an on-site restaurant , which is closed! Property has signs throughout the property promoting the restaurant - it’s closed!! We travel to the Fort Worth area several times a year and have removed this property as an option - not that the staff would care.

Booked room because there is an indoor pool. Water was too cold for grandkids to swim. Property notes an on-site restaurant , which is closed! Property has signs throughout the property promoting the restaurant - it’s closed!! We travel to the Fort Worth area several times a year and have removed this property as an option - not that the staff would care.

10

Mary

10 de dez. de 2023

·

Hospedou-se por 1 noite

Very nice place to Stay. Clean with hot breakfast. Although the pool was not available.

Very nice place to Stay. Clean with hot breakfast. Although the pool was not available.

6

Rebecca

8 de abr. de 2024

·

Hospedou-se por 2 noites

So, we picked this hotel over other similarly priced ones because it said breakfast was included. It is not. It’s $9.99 per person. The indoor pool was also freezing. I asked at the front desk and it sounds like they won’t be heating the pool anytime soon. Pretty disappointing. The room was fine, but I wanted the extra amenities.

So, we picked this hotel over other similarly priced ones because it said breakfast was included. It is not. It’s $9.99 per person. The indoor pool was also freezing. I asked at the front desk and it sounds like they won’t be heating the pool anytime soon. Pretty disappointing. The room was fine, but I wanted the extra amenities.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Limpeza

A limpeza é frequentemente elogiada, com muitos hóspedes encontrando os quartos muito limpos. Questões recorrentes incluem chuveiros sujos ou desgastados, móveis manchados e detalhes de limpeza negligenciados, como itens esquecidos ou falta de reposição.

Avaliações dos hóspedes relacionadas

10

Jerry

27 de jul. de 2025

·

Hospedou-se por 1 noite

The property was very clean and quiet.

The property was very clean and quiet.

4

Debra

15 de jun. de 2025

·

Hospedou-se por 3 noites

The first room I was given had a broken thermostat. The second room had the most disgusting shower I have ever seen in a hotel. The floor of the shower was peeling, with chips of old paint making their way down the drain. According to the desk clerk, there was only one more room available to offer me, on the first floor, not acceptable. Very disappointing in a major hotel chain.

The first room I was given had a broken thermostat. The second room had the most disgusting shower I have ever seen in a hotel. The floor of the shower was peeling, with chips of old paint making their way down the drain. According to the desk clerk, there was only one more room available to offer me, on the first floor, not acceptable. Very disappointing in a major hotel chain.

10

Sheryle

20 de abr. de 2025

·

Hospedou-se por 1 noite

Nice clean hotel for quick overnight stay.

Nice clean hotel for quick overnight stay.

2

Ann

26 de mai. de 2025

·

Hospedou-se por 3 noites

1. Shower floor was slippery and stained. Shower head was clogged and didn’t spray even. Not enough towels and nowhere to hang a hand towel. Needed another rug. 2. Sheets felt like there was sand in the bed and the material was hard to turn over in bed. Didn’t like comforter and it was old and frayed. 3. A ceiling fan would just start spinning slowly without even turning it on. 4. The black out curtains were not fastened in the last notch and there was a bright light shining in the window all night. 5. Pillows were the worst pillows i have ever tried to use. If you put your head on them it would not support your head. 6. No clock. 7. TV was hard to find channels! 8. We are elderly and had to walk all the way to the other end of the hall. 9. Bathroom door was stuck. Couldn’t close it. 10.Employees very unfriendly! 11. No breakfast included! 12. Will never stay at Trophy Club Holiday Inn again!

1. Shower floor was slippery and stained. Shower head was clogged and didn’t spray even. Not enough towels and nowhere to hang a hand towel. Needed another rug. 2. Sheets felt like there was sand in the bed and the material was hard to turn over in bed. Didn’t like comforter and it was old and frayed. 3. A ceiling fan would just start spinning slowly without even turning it on. 4. The black out curtains were not fastened in the last notch and there was a bright light shining in the window all night. 5. Pillows were the worst pillows i have ever tried to use. If you put your head on them it would not support your head. 6. No clock. 7. TV was hard to find channels! 8. We are elderly and had to walk all the way to the other end of the hall. 9. Bathroom door was stuck. Couldn’t close it. 10.Employees very unfriendly! 11. No breakfast included! 12. Will never stay at Trophy Club Holiday Inn again!

8

Dolores

1 de jan. de 2026

·

Hospedou-se por 1 noite

Clean room

Clean room

8

Keirstann

13 de mar. de 2023

·

Hospedou-se por 1 noite

Overall it was lovely but the shower was a little gross

Overall it was lovely but the shower was a little gross

4

Andrew

6 de out. de 2023

·

Hospedou-se por 5 noites

Night staff sleeping on couch at 2am. Sleeping at desk at 12am. No one ever at the front desk. Rooms gross. Paint peeling. Low water pressure and temp. Housekeeping does awful job. Overall 2/10

Night staff sleeping on couch at 2am. Sleeping at desk at 12am. No one ever at the front desk. Rooms gross. Paint peeling. Low water pressure and temp. Housekeeping does awful job. Overall 2/10

8

Christie

25 de fev. de 2023

·

Hospedou-se por 1 noite

It was a very nice complex. My only concern was the room we were in, the bathroom had a dirty washcloth on the floor. The bathroom appeared to not be fully cleaned.

It was a very nice complex. My only concern was the room we were in, the bathroom had a dirty washcloth on the floor. The bathroom appeared to not be fully cleaned.

8

Tonya

19 de set. de 2025

·

Hospedou-se por 4 noites

Every think was nice and clean.

Every think was nice and clean.

8

Tess

11 de out. de 2025

·

Hospedou-se por 3 noites

Generally speaking, the hotel is clean and well kept however in our room, the couch seat was stained The breakfast was not very good. The eggs were robbery. The French toast was tough. They seem to only have one person making the breakfast and doing housekeeping throughout the hotel.

Generally speaking, the hotel is clean and well kept however in our room, the couch seat was stained The breakfast was not very good. The eggs were robbery. The French toast was tough. They seem to only have one person making the breakfast and doing housekeeping throughout the hotel.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Quartos

Os quartos são geralmente espaçosos e confortáveis, com layouts e camas recebendo elogios. Alguns hóspedes relatam barulho de quartos ou eventos vizinhos, barulho do ar condicionado e privacidade limitada no banheiro devido a portas de celeiro, com instabilidade ocasional do Wi-Fi.

Avaliações dos hóspedes relacionadas

10

Michael

22 de mar. de 2025

·

Hospedou-se por 1 noite

This property was great! It was easy to access and park, checkin was quick and flawless, the property was clean and well maintained. I also really liked the room. It was spacious and well laid out, with plenty of room to sit and work. My only regret is that my schedule only allowed me to be there for a few hours to sleep and then I had to move on to my next event. This was a room I would have loved to set up in for a few days to work. I will be back for future works trips.

This property was great! It was easy to access and park, checkin was quick and flawless, the property was clean and well maintained. I also really liked the room. It was spacious and well laid out, with plenty of room to sit and work. My only regret is that my schedule only allowed me to be there for a few hours to sleep and then I had to move on to my next event. This was a room I would have loved to set up in for a few days to work. I will be back for future works trips.

8

Lindsey

11 de mar. de 2024

·

Hospedou-se por 3 noites

For the price, the hotel was clean, comfortable and the staff was very nice. The only complaint I have is that the hotel placed loud, young children on the top floor. I asked for the situation to be addressed but got to hear it the second night/early morning (11 pm and 5-6 am) all over again.

For the price, the hotel was clean, comfortable and the staff was very nice. The only complaint I have is that the hotel placed loud, young children on the top floor. I asked for the situation to be addressed but got to hear it the second night/early morning (11 pm and 5-6 am) all over again.

8

Ashley

18 de out. de 2024

·

Hospedou-se por 2 noites

The hotel room was really nice and I was surprised that the bed was really comfy.

The hotel room was really nice and I was surprised that the bed was really comfy.

6

Tommy

3 de mar. de 2024

·

Hospedou-se por 2 noites

3 Stars because of this: 1)Heated Pool was ice cold 2)Internet was in and out and when I said something they replied no one else has said anything 3)Ceiling fan which was good idea but this one was loud and noisy like it needed to greased 4)They didn't servuce the room and we where there for 2 nights. Had to get clean towels from front desk and if they aren't servicing rooms til you leave they need bigger trash cans in room. 5)Continental breakfast was $30 for 2 people. Was never given a voucher to the restaurant in Hotel so I paid. McDonalds breakfast we had next day was better and cheaper. I have stayed and much worst but Holiday Inn use to have so much class but they are more money less substance.

3 Stars because of this: 1)Heated Pool was ice cold 2)Internet was in and out and when I said something they replied no one else has said anything 3)Ceiling fan which was good idea but this one was loud and noisy like it needed to greased 4)They didn't servuce the room and we where there for 2 nights. Had to get clean towels from front desk and if they aren't servicing rooms til you leave they need bigger trash cans in room. 5)Continental breakfast was $30 for 2 people. Was never given a voucher to the restaurant in Hotel so I paid. McDonalds breakfast we had next day was better and cheaper. I have stayed and much worst but Holiday Inn use to have so much class but they are more money less substance.

6

Huyen

5 de dez. de 2024

·

Hospedou-se por 1 noite

The air conditioning made quite a bit of noise and kept waking me up

The air conditioning made quite a bit of noise and kept waking me up

4

Darrah

8 de jan. de 2025

·

Hospedou-se por 1 noite

Barn doors for the bathroom that don't even close all the way and have no lock should be illegal in hotels or required to warn you in the first line of the description especially for double occupancy. If you don't want to smell, hear, or accidentally walk in on someone else doing their business, skip this place.

Barn doors for the bathroom that don't even close all the way and have no lock should be illegal in hotels or required to warn you in the first line of the description especially for double occupancy. If you don't want to smell, hear, or accidentally walk in on someone else doing their business, skip this place.

10

Kristi

22 de mar. de 2024

·

Hospedou-se por 1 noite

Was very pleased with this room and hotel. It was clean and quiet and the room was spacious.

Was very pleased with this room and hotel. It was clean and quiet and the room was spacious.

4

James

25 de set. de 2023

·

Hospedou-se por 1 noite

The HVAC unit was not working, room was extremely hot. The ceiling fan in the bedroom was not working. The hotel was packed and they put us over the ballroom, where a reception played LOUD music until almost mid-night.

The HVAC unit was not working, room was extremely hot. The ceiling fan in the bedroom was not working. The hotel was packed and they put us over the ballroom, where a reception played LOUD music until almost mid-night.

10

Lori

21 de out. de 2024

·

Hospedou-se por 4 noites

Only issue was the fire alarm going off at 1:48AM! No explanation why, but we had to evacuate for 30 minutes.

Only issue was the fire alarm going off at 1:48AM! No explanation why, but we had to evacuate for 30 minutes.

2

Storm

12 de dez. de 2023

·

Hospedou-se por 2 noites

Outside looked amazing as did the lobby. Desk clerk wasn't over the top friendly but no complaints about her however the other girl didn't have time to look up from her phone 🙄 Rooms were very clean and comfortable. Didn't get the breakfast $13 is a bit much for a hotel breakfast so we went out. I'm guessing there were children above us due to the constant noise of jumping and yelling. Then at 4 am there was an alarm going off in the next room. Called the desk about children and alarm and nothing was done about it.

Outside looked amazing as did the lobby. Desk clerk wasn't over the top friendly but no complaints about her however the other girl didn't have time to look up from her phone 🙄 Rooms were very clean and comfortable. Didn't get the breakfast $13 is a bit much for a hotel breakfast so we went out. I'm guessing there were children above us due to the constant noise of jumping and yelling. Then at 4 am there was an alarm going off in the next room. Called the desk about children and alarm and nothing was done about it.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Serviço

O feedback sobre o serviço é misto: muitos hóspedes descrevem uma equipe simpática e check-ins tranquilos, enquanto outros relatam longas esperas ou ausência de atendimento na recepção, erros de cobrança e falta de acompanhamento em relação aos problemas.

Avaliações dos hóspedes relacionadas

10

Jill

16 de dez. de 2022

·

Hospedou-se por 19.341 noites

Stay here at least 3 days a month for work. Very convenient and staff is very friendly. Rooms are always clean

Stay here at least 3 days a month for work. Very convenient and staff is very friendly. Rooms are always clean

2

Beverly

10 de jun. de 2025

·

Hospedou-se por 1 noite

I waited at the front desk for a very long time before a person arrived to help me at check in and check out. The hotel is dirty and old and needs to be updated.

I waited at the front desk for a very long time before a person arrived to help me at check in and check out. The hotel is dirty and old and needs to be updated.

10

Katherine

13 de set. de 2025

·

Hospedou-se por 2 noites

Staff is very friendly

Staff is very friendly

2

Anthony

16 de fev. de 2025

·

Hospedou-se por 2 noites

I am extremely disappointed with my recent stay at the Holiday Inn IHG in Trophy Club from February 14th through February 16th. The experience was far below the standards I expected from an IHG property. The primary issue was that the toilet in our room (217) never worked properly. I brought this to the attention of the front desk, expecting a prompt resolution. Instead of having the maintenance team address the problem, I was told there was no plunger available, and the front desk receptionist was sent to bring one up. This was highly unprofessional and inconvenient, as it’s reasonable to expect a functioning restroom in a hotel room. What was most disappointing, however, was the complete lack of empathy and accountability from the staff. The front desk employee mentioned that he would call the maintenance man, but this never happened. There was no apology, no offer to move us to a different room, and no effort to make the situation right. We felt ignored and dismissed rather than valued as guests. This level of service is unacceptable, and I believe a refund for my stay is more than warranted. I am requesting a full refund for my stay from February 14th through February 16th. Please contact me directly to discuss how this issue can be resolved promptly. I hope that management takes this feedback seriously and implements better training and support to ensure no other guests have to endure such poor treatment. I look forward to hearing from someone soon to address this matter

I am extremely disappointed with my recent stay at the Holiday Inn IHG in Trophy Club from February 14th through February 16th. The experience was far below the standards I expected from an IHG property. The primary issue was that the toilet in our room (217) never worked properly. I brought this to the attention of the front desk, expecting a prompt resolution. Instead of having the maintenance team address the problem, I was told there was no plunger available, and the front desk receptionist was sent to bring one up. This was highly unprofessional and inconvenient, as it’s reasonable to expect a functioning restroom in a hotel room. What was most disappointing, however, was the complete lack of empathy and accountability from the staff. The front desk employee mentioned that he would call the maintenance man, but this never happened. There was no apology, no offer to move us to a different room, and no effort to make the situation right. We felt ignored and dismissed rather than valued as guests. This level of service is unacceptable, and I believe a refund for my stay is more than warranted. I am requesting a full refund for my stay from February 14th through February 16th. Please contact me directly to discuss how this issue can be resolved promptly. I hope that management takes this feedback seriously and implements better training and support to ensure no other guests have to endure such poor treatment. I look forward to hearing from someone soon to address this matter

10

Alice

30 de mai. de 2024

·

Hospedou-se por 1 noite

Check in person very friendly. Breakfast preparer super friendly. Hospitable and gave us convenient room.

Check in person very friendly. Breakfast preparer super friendly. Hospitable and gave us convenient room.

4

ANTOINETTE

3 de dez. de 2025

·

Hospedou-se por 1 noite

The attitude of the guest services agent on the day of check-in was lack luster at best. Never have I ever experienced someone whose personality was not engaging or welcoming. It was advertised that I'd have access to premium channels and the TV wasn't functional. It was clear my check out date was on 11/29 at 11am and yet Housekeeping pounded on the day at 9am. I've never stayed at a hotel where housekeeping showed up to clean my room prior to my checkout time. The badge reader to my room was disabled prior to my checkout time. I left my room to get ice and came back only to discover I lost access to my room. Despite the entry room key being reprogrammed twice, I still could not gain access to retrieve my luggage. The matter had to be escalated to an onsite team to resolve. I asked for my final receipt to be emailed at the time of checkout, was given assurances it would be done and it wasn't sent. I had to call back to the hotel two days later to request it. Worst experiences ever! This was the first and the last time I will stay at a Holiday Inn

The attitude of the guest services agent on the day of check-in was lack luster at best. Never have I ever experienced someone whose personality was not engaging or welcoming. It was advertised that I'd have access to premium channels and the TV wasn't functional. It was clear my check out date was on 11/29 at 11am and yet Housekeeping pounded on the day at 9am. I've never stayed at a hotel where housekeeping showed up to clean my room prior to my checkout time. The badge reader to my room was disabled prior to my checkout time. I left my room to get ice and came back only to discover I lost access to my room. Despite the entry room key being reprogrammed twice, I still could not gain access to retrieve my luggage. The matter had to be escalated to an onsite team to resolve. I asked for my final receipt to be emailed at the time of checkout, was given assurances it would be done and it wasn't sent. I had to call back to the hotel two days later to request it. Worst experiences ever! This was the first and the last time I will stay at a Holiday Inn

4

Andrew

6 de out. de 2023

·

Hospedou-se por 5 noites

Night staff sleeping on couch at 2am. Sleeping at desk at 12am. No one ever at the front desk. Rooms gross. Paint peeling. Low water pressure and temp. Housekeeping does awful job. Overall 2/10

Night staff sleeping on couch at 2am. Sleeping at desk at 12am. No one ever at the front desk. Rooms gross. Paint peeling. Low water pressure and temp. Housekeeping does awful job. Overall 2/10

2

Nelyssa

25 de out. de 2023

·

They over charged my credit card by over $200 and they can’t even get decent water pressure or hot water! Would not stay here again. Front desk at night was rude as well !

They over charged my credit card by over $200 and they can’t even get decent water pressure or hot water! Would not stay here again. Front desk at night was rude as well !

4

April

29 de mai. de 2024

·

Hospedou-se por 1 noite

The room was fine. The front desk employees need training. I booked 2 rooms on the same transaction but for some reason they only could see one in their system. She did get me another room at the same rate. It was a 1 night stay. I get an alert from my bank and I have been charged 4 times for these 2 rooms. Went to the desk to speak to someone. Clerk kept saying no I only see one charge. No I'm having to dispute the extra charges for the room. Will not go back. My group had 7-9 rooms. We will not return

The room was fine. The front desk employees need training. I booked 2 rooms on the same transaction but for some reason they only could see one in their system. She did get me another room at the same rate. It was a 1 night stay. I get an alert from my bank and I have been charged 4 times for these 2 rooms. Went to the desk to speak to someone. Clerk kept saying no I only see one charge. No I'm having to dispute the extra charges for the room. Will not go back. My group had 7-9 rooms. We will not return

10

Lily

8 de jul. de 2025

·

Hospedou-se por 2 noites

Staff was very friendly, good location, and super clean!

Staff was very friendly, good location, and super clean!

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Localização

A localização é conveniente e geralmente tranquila, com vários observando uma área segura e sofisticada e fácil acesso a DFW e às rodovias. Alguns hóspedes acharam um pouco complicado chegar pelas estradas principais.

Avaliações dos hóspedes relacionadas

8

Theresa

29 de mai. de 2025

·

Hospedou-se por 2 noites

Very nice hotel located of the freeway. Quiet and clean with friendly staff. We were in town for a family member graduation. Will definetely stay again in the future.

Very nice hotel located of the freeway. Quiet and clean with friendly staff. We were in town for a family member graduation. Will definetely stay again in the future.

10

Michael

22 de mar. de 2025

·

Hospedou-se por 1 noite

This property was great! It was easy to access and park, checkin was quick and flawless, the property was clean and well maintained. I also really liked the room. It was spacious and well laid out, with plenty of room to sit and work. My only regret is that my schedule only allowed me to be there for a few hours to sleep and then I had to move on to my next event. This was a room I would have loved to set up in for a few days to work. I will be back for future works trips.

This property was great! It was easy to access and park, checkin was quick and flawless, the property was clean and well maintained. I also really liked the room. It was spacious and well laid out, with plenty of room to sit and work. My only regret is that my schedule only allowed me to be there for a few hours to sleep and then I had to move on to my next event. This was a room I would have loved to set up in for a few days to work. I will be back for future works trips.

8

Linda

2 de fev. de 2024

·

Hospedou-se por 1 noite

Nice hotel. A little hard to get to-off the main roads.

Nice hotel. A little hard to get to-off the main roads.

10

Martin

27 de abr. de 2024

·

Hospedou-se por 2 noites

Location and price with large events in town. Able to go to all the activities with out extra miles to get a great hotel rate.

Location and price with large events in town. Able to go to all the activities with out extra miles to get a great hotel rate.

10

Teresa

9 de abr. de 2024

·

Hospedou-se por 1 noite

Overall room iss spacious, clean and modern. Great for staying "close" to DFW. Having a restaurant on site is a great bonus!

Overall room iss spacious, clean and modern. Great for staying "close" to DFW. Having a restaurant on site is a great bonus!

10

Stephanie

18 de abr. de 2024

·

Hospedou-se por 1 noite

Great hotel for the price. Very friendly and accommodating staff. Updated and clean hotel, super convenient location.

Great hotel for the price. Very friendly and accommodating staff. Updated and clean hotel, super convenient location.

10

jason

14 de fev. de 2025

·

Hospedou-se por 1 noite

good location, nice spot

good location, nice spot

10

Rodney

15 de abr. de 2024

·

Hospedou-se por 1 noite

Great location and staff.

Great location and staff.

8

Anson O

3 de nov. de 2024

·

Hospedou-se por 4 noites

The location is an upscale area north of Ft Worth. Very accessible to the airport.

The location is an upscale area north of Ft Worth. Very accessible to the airport.

10

Richard

13 de abr. de 2024

·

Hospedou-se por 2 noites

Property well located to our event and located in a quiet, safe neighborhood

Property well located to our event and located in a quiet, safe neighborhood

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Jantar

O feedback sobre as opções de refeições é predominantemente negativo ou misto: o café da manhã geralmente não está incluído e costuma ser classificado como medíocre ou ruim. Várias avaliações informaram que o restaurante/bar no local estava fechado ou oferecendo opções limitadas.

Avaliações dos hóspedes relacionadas

6

Parag

1 de jul. de 2024

·

Hospedou-se por 2 noites

Restaurant not operation, self service b’fast was modest at best! I recommend that the b’fast be offered complementary until a proper menu can be served.

Restaurant not operation, self service b’fast was modest at best! I recommend that the b’fast be offered complementary until a proper menu can be served.

8

Johnna

18 de mar. de 2024

·

Hospedou-se por 2 noites

Check on was easy. The front desk staff was very nice and helpful. The entire hotel was clean and neat. We did have a problem with our breakfast voucher. We added breakfast during our booking. It did not show up in the hotels system. They did accept once I showed the booking on my phone. We always enjoy breakfasts at our hotels but this hotel breakfast was not very good and not included with the room. The breakfast is served in the attached bar/grill and the seating is odd and the servers cleaning up is very loud and obtrusive. I’m not sure if the rooms are not as insulated as others but sounds from other rooms, hallways and above could be heard all hours. One of the cleaning staff had a loud conversation on her phone with the speaker on.

Check on was easy. The front desk staff was very nice and helpful. The entire hotel was clean and neat. We did have a problem with our breakfast voucher. We added breakfast during our booking. It did not show up in the hotels system. They did accept once I showed the booking on my phone. We always enjoy breakfasts at our hotels but this hotel breakfast was not very good and not included with the room. The breakfast is served in the attached bar/grill and the seating is odd and the servers cleaning up is very loud and obtrusive. I’m not sure if the rooms are not as insulated as others but sounds from other rooms, hallways and above could be heard all hours. One of the cleaning staff had a loud conversation on her phone with the speaker on.

6

Jeffrey

7 de jan. de 2026

·

Hospedou-se por 1 noite

The bar and restaurant are closed

The bar and restaurant are closed

6

Kerry

19 de jan. de 2023

·

Hospedou-se por 19.375 noites

Terrible breakfast

Terrible breakfast

6

Madan

25 de jan. de 2025

·

Hospedou-se por 2 noites

The hotel did not have breakfast and onsite restaurant was closed. coffee did not have average with no normal creamer choice

The hotel did not have breakfast and onsite restaurant was closed. coffee did not have average with no normal creamer choice

8

Monica

21 de jul. de 2024

·

Hospedou-se por 7 noites

Great location, breakfast average,

Great location, breakfast average,

6

Tiffany

4 de mar. de 2024

·

Hospedou-se por 2 noites

Don't pay ahead for the breakfast when you book your room. The hotel claimed they didn't see where I paid for them on their end so I was out that money. They wanted $12.99 per person for a breakfast I wouldn't eat for free.

Don't pay ahead for the breakfast when you book your room. The hotel claimed they didn't see where I paid for them on their end so I was out that money. They wanted $12.99 per person for a breakfast I wouldn't eat for free.

8

Tess

11 de out. de 2025

·

Hospedou-se por 3 noites

Generally speaking, the hotel is clean and well kept however in our room, the couch seat was stained The breakfast was not very good. The eggs were robbery. The French toast was tough. They seem to only have one person making the breakfast and doing housekeeping throughout the hotel.

Generally speaking, the hotel is clean and well kept however in our room, the couch seat was stained The breakfast was not very good. The eggs were robbery. The French toast was tough. They seem to only have one person making the breakfast and doing housekeeping throughout the hotel.

6

Rebecca

8 de abr. de 2024

·

Hospedou-se por 2 noites

So, we picked this hotel over other similarly priced ones because it said breakfast was included. It is not. It’s $9.99 per person. The indoor pool was also freezing. I asked at the front desk and it sounds like they won’t be heating the pool anytime soon. Pretty disappointing. The room was fine, but I wanted the extra amenities.

So, we picked this hotel over other similarly priced ones because it said breakfast was included. It is not. It’s $9.99 per person. The indoor pool was also freezing. I asked at the front desk and it sounds like they won’t be heating the pool anytime soon. Pretty disappointing. The room was fine, but I wanted the extra amenities.

10

Donna

16 de jun. de 2025

·

Hospedou-se por 2 noites

The restaurant on the property did not offer the food options I was looking for, so I decided to walk to the barbecue place on the service road for dinner. I notice that in stayed empty the hold time I was there.

The restaurant on the property did not offer the food options I was looking for, so I decided to walk to the barbecue place on the service road for dinner. I notice that in stayed empty the hold time I was there.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

10

Emerson

14 de abr. de 2024

·

Hospedou-se por 6 noites

Estrutura excelente !! Quarto muito confortável ! Boa academia e piscina

Estrutura excelente !! Quarto muito confortável ! Boa academia e piscina

8

Tiffany

há 4 dias

·

Hospedou-se por 1 noite

It wasn't a bad hotel. AC worked great and the room was cleaned. Only issue I had was that there was no hot water. The shower wouldn't even get a little bit warm.

It wasn't a bad hotel. AC worked great and the room was cleaned. Only issue I had was that there was no hot water. The shower wouldn't even get a little bit warm.

4

Jennifer

há 5 dias

·

Hospedou-se por 1 noite

Strong mold or mildew smell in lobby. Same smell in the room. Water damage around ceiling fan in room and rusted light fixtures in the bathroom. Grime buildup around toilet. When we found ants in the bathroom after we were there for a few hours, we decided not to stay. Front staff offered to move us to another room, but at that point, I just wanted to leave. No refund.

Strong mold or mildew smell in lobby. Same smell in the room. Water damage around ceiling fan in room and rusted light fixtures in the bathroom. Grime buildup around toilet. When we found ants in the bathroom after we were there for a few hours, we decided not to stay. Front staff offered to move us to another room, but at that point, I just wanted to leave. No refund.

10

Aaron

semana passada

·

Hospedou-se por 1 noite

Hotels in a great location very safe very clean area. Hotel itself is a little bit older. Once you get into the rooms carpet could be refreshed or just completely removed. Other than that was very decent and acceptable for a one night stay.

Hotels in a great location very safe very clean area. Hotel itself is a little bit older. Once you get into the rooms carpet could be refreshed or just completely removed. Other than that was very decent and acceptable for a one night stay.

6

Noel

semana passada

·

Hospedou-se por 2 noites

The hotel is so inconsistent, I was staying here for 2-3 days every other week, one room would be fine, the next had maintenance issues. WiFi varies widely depending on room, they advertise dinner but then the restaurant and bar never opens or closes very early, I just wish I could expect same experience week to week

The hotel is so inconsistent, I was staying here for 2-3 days every other week, one room would be fine, the next had maintenance issues. WiFi varies widely depending on room, they advertise dinner but then the restaurant and bar never opens or closes very early, I just wish I could expect same experience week to week

Políticas da propriedade

Instruções de check-in

Tudo o que você precisa saber para um check-in tranquilo.

Check-in

Checkout

De 15:00 a 02:00

Antes de 11:00

Informações importantes

Políticas adicionais e informações sobre esta propriedade.

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Preços para próximas datas

novembro 2026

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
1	2	3	4	5 $87	6 $104	7 $93
8 $83	9 $85	10 $81	11 $87	12 $94	13 $82	14 $77
15 $80	16 $83	17 $83	18 $88	19 $101	20 $80	21 $85
22 $77	23 $85	24 $92	25 $99	26 $99	27 $93	28 $94
29 $85	30 $118

dezembro 2026

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Preços em USD para 2 hóspedes, atualizados diariamente.