Checkin Urban Nevada

Lots of things starting with the heating system, breakfast, front desk staff demeanor, outside lighting. I left one week early and was not given the possibility for reimbursement or even credit for a future stay.

The guest room presented several areas requiring attention. Specifically, the walls displayed noticeable soiling, and the curtains exhibited staining. The television was not appropriately sized for the space, and the room lacked essential amenities such as a refrigerator and coffee-making facilities. Furthermore, access to the terrace was limited during daylight hours. Despite a request for room cleaning submitted early in the morning and a departure at 08:30 a.m. for a six-hour visit to the Alhambra, the room remained unserviced upon our return, which was disappointing. The provided towels were of substandard quality, appearing thin, dry, and showing signs of wear. While the reception staff was commendable and the breakfast service met expectations, the condition of the rooms and the quality of room service were deemed unsatisfactory. As a result, we will not be returning and cannot recommend this establishment.

Great hotel and great staff, rooms are clean

Not to be booked for Muslim (or non-muslim) family visits with mother and father that come with elderly children due to toilet facilities that are almost see through in all rooms except the quadruple rooms. The rooms are not displayed on Expedia so use the official companu website to check the rooms. Luckily, the staff facilitated the quadruple room at no further cost for the remaining 2 out of 3 nights so 5* for that.

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