Kaplan Hotel

La gentillesse, la disponibilité et le sourire d' Elli. I will be back

Customer service is attentive

For the price, it was what we expected. No complaints but this is definitely a budget hotel. No frills. Great location. Super nice staff. Easy in/out, no wasting time on paperwork. Parking is tricky so if bringing a car, be warned there is no nearby parking. We only stayed one night and didn’t spend much time in the hotel but it served our needs.

The owner was friendly and helpful and the location is very central. The bed sheets were clean but there were many small flies congregating in the bathroom because the window screen had a design fault were it has open gap letting the flies in. The overall cleanliness has room for improvement. Given the high cost of Jerusalem, the price of the room is reasonable. So you get what you pay for.

For two of us (married) the room was small by our normal standards in the USA. But…TV had 5+ English channels, shower in the corner was good with hot water, and small refrig served our needs. I would have liked a breakfast area but Aroma Coffee is 30 steps from the front door. No elevator and first rooms start on the 2nd floor. There was at least another floor above us.