Hotel Serendipity

Hemos pasado dos noches en Tortuguero, y desde antes de llegar ya nos sentíamos arropados por todo el personal. Un servicio y trato muy personalizado y profesional. Te ayudan a gestionar traslados, visitas…Comunicación de 10 desde el momento en el que hicimos la reserva. Habitación amplia y cómoda. Servicio de comidas, correcto. Sin duda, recomiendo alojarse en este establecimiento.

El hotel es nuevo, abrió en octubre de 2022. Está muy bien ubicado, cerca de la entrada del parque y del pueblo de Tortuguero. Muy cerca también del embarcadero principal. Todo el personal es encantador; te hacen sentir como en casa. Además te van a buscar al embarcadero y te llevan el equipaje. Y lo mismo para la salida. Hicimos la excursión del bote que nos ofrecieron y también muy bien. En definitiva, aunque no tenga vistas, todo genial. Muy recomendable.

Apartamento muy nuevo y limpio. Lo peor fue la cama y almohada. Ambas muy duras. Personal excepcional!!

The staff was amazing! Like unbelievably amazing! Greeted at the dock, luggage taken care of, greeted with fresh watermelon juice, chef cooked such delicious meals (dessert included), housekeeping cleaned 2-3 times a day, cooper hooked us up with tours, everything was great and relaxing. 3 minute walk to the beach, 5 minute walk to the national park, 5 minute walk to the village.

We just had the most amazing time there! We had full board and took three hotel tours: the morning canal tour, afternoon Tortuguero hill tour, and night tour. All our tours were with Johnny who is extremely knowledgeable and eager to answer all of your questions. He was very enthusiastic about the wildlife and fauna, which he is studying to become a more fully certified conservationist. The food was absolutely delicious, nutritious and prettily presented. Jayleen is such a talented chef. It was so rich and plentiful that we had to skip lunch. You have two choices for each meal and you set your own time. Dinner came with beer and wine. The staff was wonderful, so personable and pleasant (shout-out to Saraj!). The rooms were super clean, water pressure and temperature were great, the AC worked, clean water in the fridge. The hotel itself is in a shantytown neighborhood, but totally safe and eye-opening about life in a small town in CR. We were there in early March, and the weather was pretty good. It rained once at night and a couple of times a bit in the morning. You must do the Jaguar Trail (right by the hotel), but do have someone at the reception help you with your required day passes. The Sea Turtle conservatory is worth visiting. Karol or Cooper at the reception arranged for us to be picked up at the port, which was helpful because at first you will be rather confused by the winding little alleys to the hotel. However, you will find your way real quickly.