Senoumi

The staff at this hotel are super kind and helpful. The English speakers are few so if you do not speak Japanese just have your translate app handy to help them and yourself. We were a little sad the pool was closed and not maintained but the room was very authentic and really fun to stay in. It was the traditional experience we were looking for and the private onsen in room was wonderful to relax in. This is a very small town so if you do not want to hunt for dinner, I would recommend booking the in house dining services, If you are a picky eater there is a grocery store maybe 10 mins of walking from the hotel. They have a nice help yourself bar when you check in with drinks and snacks while they prepare your room. This is absolutely a place to come and relax and take things slow. They offer shuttle service from the hotel to the train station starting at 9am i believe so if you need an early start discuss that with them first. They can also pick you up from the train station but we took a taxi which was also just fine. Not a ton of activities in the area so only come here when you want to take it slow and enjoy the oceanside views. We really enjoyed this one night stay and hope to come back someday.

部屋のトイレの鍵が壊れていた。部屋の入り口やトイレに段差があり、つまずきやすい。部屋の電源操作がわかりにくい。

スタッフの対応が丁寧でよかったです。

We checked in and were immediately surprised at how dated and inelegant it was. We decided to keep an open mind and waited for our room to be prepared, but when we were shown to our room, it was tiny with barely any room for anything but the futons in the middle of the floor. There was mold everywhere and an enormous spider in the closet of a bathroom from the moment we arrived (so house keeping must not have bothered even looking in there). The “private onsen” is just a bathtub on the balcony, which is in complete disrepair. We explained our concerns to the staff and ultimately stayed less than an hour- we requested reimbursement for at least the second of the two nights we booked, particularly since we booked last minute only hours before arriving, so we knew we weren’t taking up a reservation for a room they would have otherwise been able to book someone else in. Expedia was unable to reach them have sent two emails any have gotten no response. This hotel looks nothing like the photos and the conditions are unacceptable.

The impression I had of the hotel staff was very good, but the response from the Japanese woman I spoke with on the phone before my stay was poor and rude. Despite the hotel not being inexpensive, we were shocked to find that my room had not been cleaned when we returned at night. We went to the front desk to request cleaning, then went out for dinner. When we came back, we found that only the bed had been made; the used cups and trash were left as they were, and, for some reason, the sash of the yukata had been placed on the floor. The drain in the bath was also poor, and after using it for a while, water began to accumulate. The staff who attended to me were good, so I don’t want to speak too badly, but for the price of the stay, the service was completely unworthy.