Senoumi

部屋のトイレの鍵が壊れていた。部屋の入り口やトイレに段差があり、つまずきやすい。部屋の電源操作がわかりにくい。

スタッフの対応が丁寧でよかったです。

We checked in and were immediately surprised at how dated and inelegant it was. We decided to keep an open mind and waited for our room to be prepared, but when we were shown to our room, it was tiny with barely any room for anything but the futons in the middle of the floor. There was mold everywhere and an enormous spider in the closet of a bathroom from the moment we arrived (so house keeping must not have bothered even looking in there). The “private onsen” is just a bathtub on the balcony, which is in complete disrepair. We explained our concerns to the staff and ultimately stayed less than an hour- we requested reimbursement for at least the second of the two nights we booked, particularly since we booked last minute only hours before arriving, so we knew we weren’t taking up a reservation for a room they would have otherwise been able to book someone else in. Expedia was unable to reach them have sent two emails any have gotten no response. This hotel looks nothing like the photos and the conditions are unacceptable.

The impression I had of the hotel staff was very good, but the response from the Japanese woman I spoke with on the phone before my stay was poor and rude. Despite the hotel not being inexpensive, we were shocked to find that my room had not been cleaned when we returned at night. We went to the front desk to request cleaning, then went out for dinner. When we came back, we found that only the bed had been made; the used cups and trash were left as they were, and, for some reason, the sash of the yukata had been placed on the floor. The drain in the bath was also poor, and after using it for a while, water began to accumulate. The staff who attended to me were good, so I don’t want to speak too badly, but for the price of the stay, the service was completely unworthy.

リピートでの利用でした。お部屋をグレードアップして利用しました。最高の時を過ごせました。