L'Otelet By Sweet

The room had black mold on the bathroom ceiling in 2 places, and black mold beginning to appear on a patch in the bedroom. The bathroom smelt horrendous - neither myself of my partner wanted to go in there and as we were staying one night we decided to shower in the next place. Check-in was quite convoluted - we had to get in touch prior to arrange getting into the premises. I called the number provided but the man I spoke to couldn't speak English - which I totally understand!! - but if you're advertising on something as global as Hotels.com, there needs to be a way to communicate with guests from all over the world. We sent a message on Hotels.com prior, but nobody responded and that would have been perfect to reply using a written word translator. When they let us in, a friendly lady showed us to our room. However there was no guidance/advice for the hot tub provided. It was empty, and we tried to fill it at 6pm after coming back from a meal, but it was so slow and the water was cold. We then realised we needed to turn the hot tub on for a good amount of time to get the water to temperature, but it took ages and by 10pm we gave up. We really would have appreciated if someone could have warned us it would be too short a time to use the hot tub. Or at least told us the best way to use it. The afternoon at check in at 1:30pm, and checkout the next morning around 8am there was no one to be seen on the desk.

room had mold and insects. it was a garag not a hotel. no staff unless at morning.

Very nice place to stay for a night so we didn’t have to go into the city. Might be hard to navigate checkin if you are not. Spanish speaker but we found the room comfortable and clean and enjoyed our stay

La atención por parte de Mónica espectacular. Todo estaba como se indicaba en la reserva y no hemos tenido ningún problema. Muy recomendable

Es bueno pero poco sitios para comer