Tokyu Stay Ginza

Room was very spacious for Tokyo. Super quiet. Loved having a washer/dryer in our room and the option to have our trash taken out every day (we were there for 9 nights). Loved the location most of all. Short train rides to all the neighborhoods we wanted to visit. Ginza is an ideal central location if you don't want to be in a party area but want to be close-in. We would stay again!

It is in the middle of Ginza area. It is very convenient for shopping, dining, and transportation. The room I stayed in had a laundry and a kitchenette. It was useful for a longer stay.

Nice quiet well equipped room with a washer/dryer. The coffee machine in the lobby was so nice. The staff was friendly and helpful. I would highly recommend a stay here.

We booked a room with the mini kitchenette and laundry, which was an absolute wonder in the hot summer time. Being able to do laundry daily made the trip so much more enjoyable.

Rooms was great! Location is great! plus washer and dryer, what more can you ask for? Its not the biggest room, but for Tokyo standards its normal.

Very convenient to convenience stores and quick access to subway stations! Facilities were great and had laundry machine in the room! Will book again!!

Good space room, great to have washing machine inside. Breakfast really good. Only down point was a false fire alarm put out the elevator for use for a couple of hours

Fantastic having a washer and dryer in the room. Rooms are very quiet. Staff are very helpful

Location is very convenient. Rooms are ok size if u choose the residential double. But otherwise quite tight. Washing machine in the room is awesome. Can definitely improve on kitchen supplies, I.e only 2 forks and no spoon, no chopsticks. There is no toaster im the room, and they don’t supply it either.

Good location and very convenient with washer and dryer

浴室の掃除が不十分なように感じました。 壁面に前までよ宿泊者の方の石鹸汚れ、髪の毛が落ちていて不快でした。 その他のスタッフの方のご対応、設備、立地は申し分ありません。 清掃だけ改善してもらえれば、また利用したいです。

客室の清掃は問題ありませんでしたが、廊下の清掃が行き届いておらず埃だらけだった。

My stay at this hotel was overall okay, but there were a few areas that could be improved. The staff was friendly and check-in was smooth, which I appreciated. The location is convenient, and the general atmosphere of the hotel is pleasant. However, the biggest issue for me was the room cleanliness. While the space itself was comfortable, it didn’t feel as clean as it should be upon arrival. With a bit more attention to detail from housekeeping, the experience could have been much better. Overall, it was a decent stay for the price especially in Ginza but improving room cleanliness would make a noticeable difference and elevate the quality of the stay. I might consider returning if these issues are addressed.

The carpet in all locations were stained. The front desk was mostly empty, if you needed anything you could not find help. Stayed at the one in Kyoto it was cleaner and someone was always at the front desk to help.

Accomodation needed a proper clean Carpets stained housekeeping not done daily unless you pay Two small bath towels issued in bathroom Very disappointed considering the price of the room

위치는 아주 좋으며, 나리타공항에 가기가 매우 편리함. 호텔에 오후1시 좀 지나 도착하여 early check in 가능한지 문의하였으나, 추가 요금을 내야한다하여 early check in 안 했음. Room 상태는 그런대로 괜찮으나, 카페트가 매우 더러움

위치가 매우 좋음. 청소를 매일 하지않는 것도 좋음. 그러나 문앞 전신거울을 보며 머리를 말리려고 드라이어를 켜는순간 주변에 있던 먼지덩어리가 날아다니며 기침이 나옴. save the earth를 위해 청소횟수를 줄이는 것이 먼지덩어리가 날아다니도록 청소를 하지말라는 뜻은 아닌것같음

I see mold on the wall and smells. Carpet is very old or dirty. I’m disappointed .

I love that the property is basically in the middle of the city and walking distance to everything. However, the cleanliness of the room was bad. Carpet was dirty and my bathroom had a bad smell the entire stay

The hotel is right besides the train station and it is very convenient to both airports however the room is not clean at all

Room was very spacious for Tokyo. Super quiet. Loved having a washer/dryer in our room and the option to have our trash taken out every day (we were there for 9 nights). Loved the location most of all. Short train rides to all the neighborhoods we wanted to visit. Ginza is an ideal central location if you don't want to be in a party area but want to be close-in. We would stay again!

Location is perfect in the heart of Ginza. Room was very small and faced inwards. This meant no view and not even daylight.

Very small room, as is common in Tokyo, but with a blind window facing a wall less than a meter away. I wish I had been told before. That said the room was well equipped, albeit easily cluttered. Breakfast was OK.

地點非常好，服務非常好。但是住的時候絕對不要住面向大馬路的房間，因為吵死你。

A bit away from the business of Ginza but still close enough to the action. Rooms are the typical small portions in Japan but at 18 sq meters, we didn't have much room to fully open our checked luggage. However, the best thing about the room was the washer-dryer, even if it did take a while for the load of laundry to be completed.

Staff good . Room well equipped including microwave and washing machine. Superior room quite small and as the window was in effect frosted and let in little light it felt like the inside cabin of a ship - tolerable for a night or two.

Room was small, not enough space to open two suitcases. Storage is limited.

Great property nearby the attractions of Ginza. Walkable to many areas including Tsukiji fishmarket or Marunouchi if you feel adventurous. The in-room washer/dryer is a fantastic amenity to have especially if you plan on traveling light so you can buy more things to stuff your suitcase with. The only drawback is the rooms are a bit smaller and somewhat dated.

Room facing the front street can hear the early morning car racing going about. Very convenient area.

Everything was easily accessible. Close to restaurants and convenient stores but rooms are really small.

Staff were very helpful. We did have an issue with our hotel room opening but they quickly moved us to another room and even helped with our bags. Bags were in the room waiting for us as we sent them via luggage transport service.

Front desk was excellent at answering any questions regarding check in/ check out, luggage transport and any other inquiries.

I was not notified about the checkout time at sharp 11 until the checkout day morning and after request the agreed grace time for checkout is 11:30. I rushed back to room and got luggage ready to check out, and arrived at lobby at 11:38. Then the staff insisted on fining me late checkout. When I was trying to explain that the 8min delay was due to my 60-year old mother and me carrying two loaded baggages and it also took some time to wait for the lift, a senior-aged staff (with a badge of an intern 研習中, think her name is 鈴木 although she sneakily took off her name badge after I demanded mark down her name) abruptly stopped me and scolded that no way would excuse be accepted and added ‘this is Japan, not your home country’. Her attitude astounded me as I have never experienced anything before as a frequent traveller to a country well known for service with smile. I firmly rebutted what she said with a louder voice - then to my astonishment, she started to threaten to notify police and said I would never enter Japan due to visa issue as they got photocopy of my passport. Stupid as it is, I STILL paid the late checkout charge with the help of another friendly staff (she is kind all the way to sort things out and appease my anger, think her name is Colzani San - a young woman with a western look), I ignored what the aged woman said. What is more stunning, that 鈴木 woman still kept hold a phone and murmured she followed rules and threatened to call the cop. This is more than AWFUL!

チェックアウトの際に、荷物が多いのでタクシーを呼んでいただこうとフロントに頼んだが、道で自分でタクシー捕まえてくれと言われた。すぐに捕まらず、フロントで対応していただけると助かったのに、、と思った。

Staff was friendly and helpful! Wide spread of tea and good coffee at the lobby areas for guests 🙏🙏

Staff does their job but did not come off very friendly. They also don’t seem to be at the front desk much. You have to ring a bell to get a person to come to the desk. Perhaps they need more staff. Rooms are not cleaned daily. If u want that there will be an extra charge. Complimentary coffee in lobby. They are located near 2 major subway stations and are walking distance to Tsukiji market and high end shopping district.

The staff are all very nice, some speaks limited English, but each tried their best to find out how to help us. The washer and dryer inside the room is an added bonus! Very convenient location with so many good restaurants within walking distance. Will stay again when in the area!

Room was excellent & staff were better. Lady at reception was exceptional with help organising getting to Narita terminal.

I travelled with family with kids Everything ok until morning I checked out. Day before I check out I told hotel receptionist I will leave Akita early morning 5am and leave my 3 luggage’s in early morning and collect next day , receptionist agreed. Next day early morning 445am a different receptionist told me hotel policy must have reservations than only can leave luggage .. end up I need to cancel my taxi reservation due to size of taxi and paid extra carried all my luggage to Akita, with children’s Poor service The morning receptionist not considered at all. Suggestion to hotel Hire trained employee who can provide best service

Excellent service, friendly staff and clean rooms. Thank you!

Bien ubicado, buena atención del personal, tranquilo y seguro.

Perfect location in Ginza

Convenient location (public transport to both NRT n HND). Minutes from public transport (a major plus when it’s hot). Walking distance from Ginza shopping and Kabukiza.

Conveniently located to Ginza, Tsukiji (walking distance)

Great location

I loved Tokyo and was glad I chose this hotel. I really appreciated its proximity to two different Metro stations. Also, it’s right in the middle of exciting Ginza!

C’est notre 5eme séjour à Tokyo et après avoir séjourné 4 fois au Mercure de Ginza Tokyo, nous étions à la recherche d’un autre hôtel suite à sa fermeture. Nous avons trouvé le Tokyu Stay Ginza ! Nous avons pris les chambres les plus grandes pour notre séjour de 3 semaines et nous en sommes pleinement ravis ! Elles sont confortables et calmes !! Le personnel est très accueillant et l’hôtel est idéalement placés dans Ginza, très proche des métros ( 3 lignes la G, M et H qui mènent à de nombreux quartiers ). Nous sommes sûrs de revenir à cet hôtel pour notre 6 ème séjour !

Incredible location and a block away from station. 3 blocks away from wonderful shops.

Very convenient location from Haneda Airport and moving around the city.

Very convenient location, comfortable hotel, spacious room as well, great service. Felt very safe and comfortable staying here. it's also located in a great spot in Ginza, with two train stations very closeby.

Beds were comfortable. Breakfast was delicious and the staff was very friendly and helpful.

ห้องพักเล็ก Amenities น้อยมาก ไม่สมราคา พัก 4 คืน ไม่มีการทำความสะอาดให้เลย เว้นแต่เปลี่ยนผ้าขนหนู อาหารเช้าน้อยมาก ไม่สมกับราคาที่จ่ายไปเลย

The room is okay. But the breakfast is not very tasty, and everyday for 7 days of staying they served the same food, so for the most part we skip breakfast if we see the same food served.

Very small room. Overpriced looking at whole package the hotel offer. Breakfast really bad dont go there cause there is plenty of cafe’s in area offering much better quality at same price. Environment dont seem to have any priority at all. Staff very helpful and serviceminded.

Extremely clean, quiet and their breakfast is incredible good!

We Loved the Coffee Machine and the Coffee was pretty good We also did the breakfast and it was okay but needs more of and outside menu because it had a lot of tourists and not everyone eats pasta for breakfast

Excellent location. Room is OK. Breakfast gets very crowded and selection is limited.

A nice hotel but the rooms are very small!! The rooms are modern and OK for 2 nights. The breakfast was very disappointing. Walking distance to the station and convenience store is close by

Good space room, great to have washing machine inside. Breakfast really good. Only down point was a false fire alarm put out the elevator for use for a couple of hours

This was our first time to visit Japan. The hotel Tokyo Stay Ginza was very nice and clean. Plus, the room had lots of amenities, like a small kitchen, washer and dryer, microwave and coffee maker. Plus, the hotel offered a buffet breakfast, which was excellent, and the hotel is very close to the train station. I would definitely stay here again.