Name: Grand Mercure Jakarta Kemayoran
Address: Jl H. Benyamin Sueb Kav B- 6. Superblok Mega Kemayoran, Jakarta, ID
Price range: 52 $–195 $ per night
Rating: 8.05

Was Gäste sagen

Im Grand Mercure Jakarta Kemayoran loben Gäste die geräumigen, modernen Zimmer und das freundliche Personal. Wiederkehrende Berichte erwähnen jedoch Personalmangel an der Rezeption, Lärm von Straßen oder Fluren sowie eine uneinheitliche Sauberkeit oder Instandhaltung, die den Komfort bei einigen Aufenthalten beeinträchtigt.

Die Lage ist günstig für die JIEXPO und nahegelegene Büros, obwohl die Umgebung nicht sehr fußgängerfreundlich ist und die Auswahl an Restaurants in der Nähe des Hotels begrenzt ist. Die Einrichtungen stoßen auf gemischte Rückmeldungen: Der Pool wird gut bewertet, das Fitnessstudio wirkt jedoch etwas veraltet. Frühstück und Verpflegung erhalten sowohl Lob als auch Kritik - die Vielfalt und der Geschmack werden hervorgehoben, während langsame oder unzuverlässige Leistungen im Restaurant und Zimmerservice bemängelt werden. Insgesamt erwartet Sie eine komfortable Basis in der Nähe der Messe mit einem variablen Service und potentiellem Lärm.

Leistungen

Sauberkeit

Zimmer

Dienstleistung

Lage

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Gäste mögen den Pool, während das Fitnessstudio als einfach oder etwas heruntergekommen beschrieben wird. Es gibt vereinzelt Hinweise auf Probleme mit Schlüsseln oder Safes.

Ähnliche Gästebewertungen

8

Eric

25. Apr. 2025

·

Aufenthalt für 2 Nächte

The security is good. Only people staying at the same floor can access the elevator with the room key. Pillows are bit dirty. Can hear the traffic

10

Sylvain

3. Nov. 2025

·

Aufenthalt für 4 Nächte

Great room, great pool, great food and services. Highly recommended in the area.

8

Joung Hyun

4. Sept. 2023

·

Aufenthalt für 3 Nächte

make up 요청이 없으면 객실정비를 안해줍니다. 참고하세요. 나머지 시설은 괜찮습니다.

8

Saul

25. Apr. 2025

·

Aufenthalt für 4 Nächte

We liked the lobby área and the swimming pool. The room was comfortable but can use extra items such as body lotion and q tips. Services at the restaurant could be a little faster.

2

adam

10. März 2024

·

Aufenthalt für 2 Nächte

I had a room facing the main road in front of the hotel. There is virtually no soundproofing to keep out external noise, and the constant noise of motorcycles that sound like helicopters taking off meant that it was impossible to get a good nights sleep. At 3am the noise level inside my room regularly exceeded 80 db. In addition there is an enormous amount of noise in the corridors of the hotel at the weekend when all the drunk guests leave the karaoke bars downstairs, finally, both the in room fridge and air conditioning made so much noise it was impossible to sleep without unplugging or turning them off. If you like to actually sleep at night, I would avoid this hotel. Breakfast was ok.

8

Michael

9. Apr. 2024

·

Aufenthalt für 3 Nächte

Beautiful architecture, excellent breakfasts. A bit of wear and tear on the rooms, but not a problem. Excellent value.

10

John Lars

12. Juni 2025

·

Aufenthalt für 6 Nächte

Fantastisk crew, praktisk, gode fasiliteter.

6

Alok

13. März 2024

·

Aufenthalt für eine Nacht

Service levels could be improved. Gym area a bit run down too

4

Yutaka

12. Feb. 2023

·

Aufenthalt für 3 Nächte

シャワーお湯出ない金庫使えないカードキー何度か使えなくなる

4

Mandy

11. Feb. 2023

·

Aufenthalt für 4 Nächte

In general, everything seems very basic and poorly maintained, would consider this a 3-star hotel rather than 5-star. The only plus point is that the hotel is one of the nearest to JI Expo for DWP. Great for guests who are only looking for a place to rest, which is walking distance from JI Expo; otherwise, lower/have no expectations for everything else. In the room, there was paint peeling off the walls, the tables were dusty. The toilet is decent, but oddly comes with WHITE translucent blinds to cover up the glass (facing the room). Gym facilities are very basic and some equipment were rusty. Did not enjoy the in-room meals either, which were expensive and didn't taste great. With regards to the airport shuttle service, we had difficulties contacting the driver/person in charge when we landed in JKT. There were no information shared prior our arrival, the hotel had mentioned that the driver will be in touch, which was not the case at all. I had to email, call, WhatsApp message the hotel. We got picked up eventually, but thought the process was inefficient. No pictures taken because there was nothing impressive to remember by

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Sauberkeit

Viele Gäste fanden die Zimmer sauber. Mehrere Bewertungen erwähnen jedoch Haare oder Flecken, abgenutzte Handtücher, Staub, gelegentlich Schädlinge und einen Zimmerservice, der manchmal das tägliche Staubsaugen auslässt oder Zimmer nur auf Anfrage reinigt.

Ähnliche Gästebewertungen

10

Seraj

24. Juni 2023

·

Aufenthalt für eine Nacht

Very clean room, and very nice stuff

8

SOYEUN

15. Mai 2024

·

Aufenthalt für 4 Nächte

So many stains and old towels. I stayed 4 nights and all of towels were same condition. You are 4 star hotel!!! Keep your 4 star image! Towel cost cheaper than reputation.

6

oksoon

13. Juni 2022

·

Aufenthalt für 3 Nächte

깔끔 하고 청결 했어요

4

david

13. März 2025

·

Aufenthalt für 2 Nächte

I requested a non-smoking room, not even knowing smoking rooms still existed. As soon as we stepped onto our floor, the entire hallway reeked of cigarettes. I hoped our room would be different, but I was wrong—it smelled like an ashtray and was as hot as a sauna. We turned on the AC, but it barely worked. I asked to change rooms, and they moved us to another room on the same floor. Unfortunately, the same issues persisted: the room smelled terrible, was uncomfortably hot, and to make things worse, the bed was full of stains and hairs —absolutely disgusting. Frustrated, I demanded another room. This time, they finally gave me a clean, cold room. But after all the hassle, this was far from an enjoyable stay. Definitely wouldn’t recommend.

6

Sarah

9. März 2024

·

Aufenthalt für 2 Nächte

Overall, the stay was average. The towels are well used, the vacuum was not run everyday, the lights flickered constantly.

6

GARRIE

7. Nov. 2025

·

Aufenthalt für 3 Nächte

Long hairs on the table, carpet and toilet. Breakfast has a large spread but no quality.

8

Hardik

22. Nov. 2024

·

Aufenthalt für 2 Nächte

Good hotel with friendly staff. However, housekeeping service and amenities lower tham expectation. They ran out of iron & ironing boards. They offered to iron but staff took more than 2 hours to accomplish a simple task of ironing 1 shirt. Had a meeting to attend and got the shirt back at the last minute. They had some large government event due to which they got very busy but it was all pre-planned so they should have been better prepared. Also, the area around the hotel is not quite walkable. Even crossing the street to other side is quite a challenge and requires walking a long loop.

4

Ryan

29. Aug. 2024

·

Aufenthalt für eine Nacht

Hotel contacted to rush for check in before 6pm even-though my booking is confirmed via expedia. Check-in me smoking room where I booked non-smoking and the whole room is very smelly. I was greeted with small Cockroaches

8

Melanie

2. Okt. 2025

·

Aufenthalt für 2 Nächte

Spacious and clean room. Location a bit inconvenient if you don’t drive

10

Niguel

24. Nov. 2025

·

Aufenthalt für 4 Nächte

Room cleaniness, and Reception Staff are super helpful and friendly. Some of myroom service food was cold when arrived but besides that, I would be returning in tbe future.

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Zimmer

Die Zimmer sind in der Regel geräumig und komfortabel und verfügen über moderne Elemente. Zu den wiederkehrenden Nachteilen gehören eine schlechte Schalldämmung (Lärm von Straße und Flur), Verschleißerscheinungen sowie gelegentliche Probleme mit der Klimaanlage oder dem Warmwasser.

Ähnliche Gästebewertungen

6

Yong

13. Nov. 2023

·

Aufenthalt für 3 Nächte

Decent rooms and check in lobby. The walls however are very thin. You can hear your neighbour’s conversations clearly.

8

Clemence

17. Sept. 2023

·

Aufenthalt für 4 Nächte

I have been staying in this Hotel for the past 3 trips to Jakarta, mainly for the Exhibition at JIEXPO which is located near to this hotel. However, i realised that the room that i stayed is getting dated, floor tile (yes with floor tiles) cracked and making funny noises when walking. The telephone in the toilet not working as well. I have decided to stay in other hotel diring my next visit in March 2024.

10

Manoj Tikam

10. Nov. 2025

·

Aufenthalt für 2 Nächte

Modern hotel, good food, and beautiful rooms.

8

Kwanghyun

12. Dez. 2022

·

Aufenthalt für 2 Nächte

The room was clean but the wall seems very thin. I can hear clearly what the next door is talking or having telp contact.

4

david

13. März 2025

·

Aufenthalt für 2 Nächte

I requested a non-smoking room, not even knowing smoking rooms still existed. As soon as we stepped onto our floor, the entire hallway reeked of cigarettes. I hoped our room would be different, but I was wrong—it smelled like an ashtray and was as hot as a sauna. We turned on the AC, but it barely worked. I asked to change rooms, and they moved us to another room on the same floor. Unfortunately, the same issues persisted: the room smelled terrible, was uncomfortably hot, and to make things worse, the bed was full of stains and hairs —absolutely disgusting. Frustrated, I demanded another room. This time, they finally gave me a clean, cold room. But after all the hassle, this was far from an enjoyable stay. Definitely wouldn’t recommend.

2

adam

10. März 2024

·

Aufenthalt für 2 Nächte

I had a room facing the main road in front of the hotel. There is virtually no soundproofing to keep out external noise, and the constant noise of motorcycles that sound like helicopters taking off meant that it was impossible to get a good nights sleep. At 3am the noise level inside my room regularly exceeded 80 db. In addition there is an enormous amount of noise in the corridors of the hotel at the weekend when all the drunk guests leave the karaoke bars downstairs, finally, both the in room fridge and air conditioning made so much noise it was impossible to sleep without unplugging or turning them off. If you like to actually sleep at night, I would avoid this hotel. Breakfast was ok.

4

katharina

14. März 2025

·

Aufenthalt für 4 Nächte

This hotel is nowhere near where it needs to be to have this rating. There were a number of things broken, I had no hot water for my whole stay. The service was poor and the food very average. Compared to other hotels of this rating in Jakarta I think this needs to be reconsidered for its rating online.

10

Kok Chor

9. Feb. 2023

·

Aufenthalt für 2 Nächte

Very cosy, good size room. Bed is very comfy. Shower room is huge and good. Breakfast variety is boring, usual food. Dining around the hotel is very limited.

8

SHU-MIN

18. Mai 2024

·

Aufenthalt für 4 Nächte

房間很大很舒適，離展覽館近，大約5分鐘車程（當然若沒睹車的話）此次入住25樓，但覺得戶外玻璃隔音效果非常不好，晚上機車呼嘯而過的聲音都會很大聲早餐算很多樣化，最好是6:30之前進去使用，否就會相當多人旁邊沒有什麼位置的餐廳，除了飯店本身及隔壁家位於地下室的餐廳。附近有indomarket吵便利超商，有時可刷卡有時候說必須付現金非常奇怪。再往前走有一家中型量販店，但一樣也沒辦法刷卡，不需要用印尼當地的卡或者付現。

8

Melanie

2. Okt. 2025

·

Aufenthalt für 2 Nächte

Spacious and clean room. Location a bit inconvenient if you don’t drive

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Dienstleistung

Das Personal wird häufig als freundlich und hilfsbereit beschrieben. Viele Bewertungen berichten jedoch über Personalmangel an der Rezeption mit langen Wartezeiten, gelegentlichen Fehlzuweisungen oder mangelnder Koordination, eingeschränkten Englischkenntnissen und langsamen Antworten vom Zimmerservice oder Support.

Ähnliche Gästebewertungen

6

Diego

14. Sept. 2023

·

Aufenthalt für 3 Nächte

The building is nice enough and everything is very clean. Staff speaks very limited English and beyond the check in/out they are not much of a help. The don't seem to know what goes on outside of the building, so not much advice there either. All in all, a correct experience, nothing exceptional.

8

Kok Chor

9. Dez. 2024

·

Aufenthalt für 2 Nächte

Front desk service still bad due to lack of staff. Waited long time to check in and check out, only one staff is servicing and staff cannot speak English much. The hotel mgmt prefer to do local travellers business rather than oversea.

4

MOHD ASWADI

10. Mai 2024

·

Aufenthalt für 3 Nächte

Poor and late receptionist service. Check in is late. Giving wrong room. Change room and charge extra to customer.

8

Kok Chor

15. Juli 2025

·

Aufenthalt für 4 Nächte

Front desk personnel is lacking. Not enough staff to serve hotel guests

10

Kok Chor

4. Juni 2025

·

Aufenthalt für 2 Nächte

Hotel is conveniently located to my partners office. Front desk staff is very unstaff. One front desk officer attending to a long queue of check in guest. The remaining staff are hiding inside the staff office. No coordination, no teamwork, no job commitments. Very shameful.

2

Kok Chor

19. Dez. 2023

·

Aufenthalt für 2 Nächte

When I checkedin, front counter confirmed that my room is smoking free and singled king side bed with 1 person for breakfast. When I walked into room#1809, it turned up to be a twin size bed. I went down to front counter, explained and request to change room. Another front counter staff attended to me, showed a very low unhappy face, as though I was creating trouble, very unwilling comply. But I told her, I asked for king size bed, why gave me a double bed with 1 breakfast? Does it make sense? Eventually I was told to return to room, wait for waiter to send me a new room keys. I have been staying in this hotel everytime I traveled to Jakarta, I notice their service is getting bad to worst. If it is not close to my partner's office, I would have stayed in another hotel. The staff attitude in this hotel getting worse. The better ones have resigned from this hotel. I have stayed in this hotel for a few years, I saw the drastic change of staff. Everytime, new staff joined, their service standard drops. And you call this GRAND MECURE KEMAYORAN, what a mismatched. Disappointed.

8

Hardik

22. Nov. 2024

·

Aufenthalt für 2 Nächte

Good hotel with friendly staff. However, housekeeping service and amenities lower tham expectation. They ran out of iron & ironing boards. They offered to iron but staff took more than 2 hours to accomplish a simple task of ironing 1 shirt. Had a meeting to attend and got the shirt back at the last minute. They had some large government event due to which they got very busy but it was all pre-planned so they should have been better prepared. Also, the area around the hotel is not quite walkable. Even crossing the street to other side is quite a challenge and requires walking a long loop.

10

Sharon

19. Nov. 2024

·

Aufenthalt für eine Nacht

Great hotel, very helpful staff and amazing food.

10

JAE HAK

4. März 2025

·

Aufenthalt für 3 Nächte

Staff was very kind of me. When I hurt my leg, she gave me a bandage with medicine. Again, I don't know her name exactly. I really appreciate to her.

10

Niguel

24. Nov. 2025

·

Aufenthalt für 4 Nächte

Room cleaniness, and Reception Staff are super helpful and friendly. Some of myroom service food was cold when arrived but besides that, I would be returning in tbe future.

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Lage

Praktisch für die JIEXPO und einige nahegelegene Büros. Außerhalb des Hotels ist das Gehen schwierig und die Auswahl an lokalen Restaurants oder Einkaufsmöglichkeiten ist begrenzt, so dass oft ein Transportmittel benötigt wird.

Ähnliche Gästebewertungen

8

Clemence

17. Sept. 2023

·

Aufenthalt für 4 Nächte

I have been staying in this Hotel for the past 3 trips to Jakarta, mainly for the Exhibition at JIEXPO which is located near to this hotel. However, i realised that the room that i stayed is getting dated, floor tile (yes with floor tiles) cracked and making funny noises when walking. The telephone in the toilet not working as well. I have decided to stay in other hotel diring my next visit in March 2024.

10

JEAN PHILIP

17. Nov. 2024

·

Aufenthalt für 6 Nächte

Very convenient for attending nearby exhibitions

10

MAN MAN JOULES

10. Sept. 2024

·

Aufenthalt für 2 Nächte

nothing can do around the place

10

Kok Chor

14. Sept. 2023

·

Aufenthalt für 2 Nächte

The hotel is quiet away from heavy traffic and very close to my partner's office.

10

??

9. Okt. 2023

·

Aufenthalt für 2 Nächte

주변 환경이 편의 시설이 없어요

8

SHU-MIN

18. Mai 2024

·

Aufenthalt für 4 Nächte

房間很大很舒適，離展覽館近，大約5分鐘車程（當然若沒睹車的話）此次入住25樓，但覺得戶外玻璃隔音效果非常不好，晚上機車呼嘯而過的聲音都會很大聲早餐算很多樣化，最好是6:30之前進去使用，否就會相當多人旁邊沒有什麼位置的餐廳，除了飯店本身及隔壁家位於地下室的餐廳。附近有indomarket吵便利超商，有時可刷卡有時候說必須付現金非常奇怪。再往前走有一家中型量販店，但一樣也沒辦法刷卡，不需要用印尼當地的卡或者付現。

10

CHIH JEN

18. Aug. 2025

·

Aufenthalt für 3 Nächte

早餐選項多元，離展場近。房內聽不到禱告聲，可以一夜好眠。房間隔音不太好，附近飲食逛街不便。

8

Hardik

22. Nov. 2024

·

Aufenthalt für 2 Nächte

Good hotel with friendly staff. However, housekeeping service and amenities lower tham expectation. They ran out of iron & ironing boards. They offered to iron but staff took more than 2 hours to accomplish a simple task of ironing 1 shirt. Had a meeting to attend and got the shirt back at the last minute. They had some large government event due to which they got very busy but it was all pre-planned so they should have been better prepared. Also, the area around the hotel is not quite walkable. Even crossing the street to other side is quite a challenge and requires walking a long loop.

8

Kok Chor

26. Apr. 2025

·

Aufenthalt für 2 Nächte

Quiet, easy access toy partner office.

8

Melanie

2. Okt. 2025

·

Aufenthalt für 2 Nächte

Spacious and clean room. Location a bit inconvenient if you don’t drive

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Gastronomie

Das Frühstück wird oft für Geschmack und Vielfalt gelobt, und mehrere Gäste haben die Verpflegung insgesamt genossen. Gleichzeitig bemängeln mehrere Bewertungen eine uneinheitliche Qualität, langsamen Restaurant- oder Zimmerservice sowie gelegentlich kalte oder enttäuschende Gerichte.

Ähnliche Gästebewertungen

10

Manoj Tikam

10. Nov. 2025

·

Aufenthalt für 2 Nächte

Modern hotel, good food, and beautiful rooms.

4

Lars

9. Sept. 2024

·

Aufenthalt für 3 Nächte

For sure the worst hotel I have tried so far in Indonesia. Only upside is the short distance to exhibition. Seems they know thats why ppl stay there, and therefor dont care about service or quality. Room service is very poor. I got Pasta Alfredo without chicken... But worst of all was the Lounge Restaurant in the ground floor. DONT EAT THERE!! We brought business partners and it was simply embarrasing.

6

William

1. Nov. 2024

·

Aufenthalt für 5 Nächte

Room was clean however the all pillows were too thick and no thinner choice The food conditions are terrible and at least to wait for 45 mins

6

GARRIE

7. Nov. 2025

·

Aufenthalt für 3 Nächte

Long hairs on the table, carpet and toilet. Breakfast has a large spread but no quality.

10

Kok Chor

9. Feb. 2023

·

Aufenthalt für 2 Nächte

Very cosy, good size room. Bed is very comfy. Shower room is huge and good. Breakfast variety is boring, usual food. Dining around the hotel is very limited.

8

Michael

9. Apr. 2024

·

Aufenthalt für 3 Nächte

Beautiful architecture, excellent breakfasts. A bit of wear and tear on the rooms, but not a problem. Excellent value.

10

Zubair

4. Juli 2025

·

Aufenthalt für 6 Nächte

Immaculate hotel with luxury feel. breakfast buffet was incredible

10

LIGPOONGSANPROTECHCO

25. Juni 2025

·

Aufenthalt für 5 Nächte

깔끔하고 좋습니다. 특히 아침 조식 부페는 최고 네요~~. 다만 주위에 인도마레 라는 편의점이 있기는 한데, 맥주는 없습니다.

10

Sharon

19. Nov. 2024

·

Aufenthalt für eine Nacht

Great hotel, very helpful staff and amazing food.

10

Niguel

24. Nov. 2025

·

Aufenthalt für 4 Nächte

Room cleaniness, and Reception Staff are super helpful and friendly. Some of myroom service food was cold when arrived but besides that, I would be returning in tbe future.

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Monat	Durchschnittspreis
Januar	67 $
Februar	80 $
März	61 $
April	78 $
Mai	86 $
Juni	62 $
Juli	65 $
August	73 $
September	79 $
Oktober	80 $
November	84 $
Dezember	75 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $78	17 $69
18 $81	19 $175	20 $195	21 $91	22 $90	23 $57	24 $63
25 $52	26 $69	27 $69	28 $69	29 $69	30 $69	31 $69

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
1 $62	2 $67	3 $85	4 $67	5 $67	6 $67	7 $62
8 $62	9 $67	10 $67	11 $67	12 $67	13 $67	14 $62
15 $62	16 $86	17 $120	18 $120	19 $82	20 $120	21 $62
22 $62	23 $86	24 $139	25 $136	26 $136	27 $105	28 $67
29 $67	30 $67

Grand Mercure Jakarta Kemayoran

Preise für Grand Mercure Jakarta Kemayoran

Monatliche Durchschnittspreise

Über diese Unterkunft

Lage

Zimmeroptionen

Superior-Zimmer, 1 Queen-Bett

Business-Suite, 1 King-Bett

Deluxe-Zimmer, 2 Einzelbetten

Executive-Zimmer, 1 King-Bett

Classic-Zimmer, 2 Einzelbetten

Superior-Zimmer, 2 Einzelbetten

Executive-Suite, 1 King-Bett

Classic-Zimmer, 1 King-Bett

Deluxe-Zimmer, 1 King-Bett

Gästebewertungen zu Grand Mercure Jakarta Kemayoran

Wer übernachtet hier?

Was Gäste sagen

Richtlinien der Unterkunft

Hinweise zum Check-in

Gut zu wissen

Optionale Extras

Preise für kommende Reisedaten

Unternehmensdetails