Was really looking forward to our stay in London last weekend in the so called “Elegant” studio Flat……(the one with ladder to mezzanine area!)….…It was I can safely say so far from that description and was the worst place we have ever stayed!!!! AVOID at all costs. It was awful, dirty, sofabed ripped and stained, everything needs a good clean, dangerous looking socket - old shampoo bottle left in the shower by previous person. Shower was grimy and hadn't been cleaned either….. toilet flush button broken, toilet hadn't been cleaned in a while - bowl was stained and had brown bits floating in it…..brown water leak on the bathroom floor, hair and dust everywhere. Old dirty appliances. All very dingy and not at all elegant Beware!! Totally needs an update and wasnt even that cheap - safe to say we didnt stay the night - we were only in the flat for 20mins and moved to Best Western Mornington Crescent which was cheaper and much better!! Customer service has been shocking too - was looking to get a refund as it was nothing like it was sold to be via Hotels.com!! DO NOT STAY HERE - Management have refused to refund despite all the issues they are absolute cowboys and are totally taking you for a ride!! Will be contacting Hotels.com to get the listing amended/removed - so shocking how these types lf places can still be marketed!
Was really looking forward to our stay in London last weekend in the so called “Elegant” studio Flat……(the one with ladder to mezzanine area!)….…It was I can safely say so far from that description and was the worst place we have ever stayed!!!! AVOID at all costs. It was awful, dirty, sofabed ripped and stained, everything needs a good clean, dangerous looking socket - old shampoo bottle left in the shower by previous person. Shower was grimy and hadn't been cleaned either….. toilet flush button broken, toilet hadn't been cleaned in a while - bowl was stained and had brown bits floating in it…..brown water leak on the bathroom floor, hair and dust everywhere. Old dirty appliances. All very dingy and not at all elegant Beware!! Totally needs an update and wasnt even that cheap - safe to say we didnt stay the night - we were only in the flat for 20mins and moved to Best Western Mornington Crescent which was cheaper and much better!! Customer service has been shocking too - was looking to get a refund as it was nothing like it was sold to be via Hotels.com!! DO NOT STAY HERE - Management have refused to refund despite all the issues they are absolute cowboys and are totally taking you for a ride!! Will be contacting Hotels.com to get the listing amended/removed - so shocking how these types lf places can still be marketed!