漢彌爾頓旅居飯店

Awesome

We got A room with a king bed and pull out sofa and there was no pull out sofa . The hotel was full and they could not help.

The hotel was clean and the staff were helpful and friendly. However, We expected a Marriott property to be better maintained. The kitchen cabinet was precariously hanging on the wall, almost falling off! This looked quite dangerous and we were scared to reach in for any dishes. The sofa cushions were old and sank down, making it difficult to sit. The bed was so old and the mattress sank down so much that we were both very stiff when we got up! The hanging hook on the bathroom door was just about to fall off, so we couldn’t hang anything on it. It goes on and on. We didn’t understand why Marriott was not providing this hotel with materials to fix all these things that have run down. It really didn’t look good for the brand. We expected a hotel in better condition. One thing we were pleased with was the breakfast. Please fix up this broken hotel!

We stayed here on Valentine’s Day and it was beautiful. The staff was so nice and beyond exceptional service. They had a Valentine’s Day layout in the lobby, and the staff took it each time to come take pictures of me and my fiancé with no hesitation. The rooms are also so beautiful.I give it a 10 out of 10.

We were disappointed in the cleanliness of the suite.