Cranbourne Motor Inn

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The main door have big gaps so the smell from the outside are coming all the time especially the smoking smell. When we first arrived & open the door, the room smells cigarette and it never went away. For non smoker guests, we feels sick & annoyed due to the smells

Called landline for check in as property was unmanned. Was told to wait for a call back... so polite! Text message told me to enter room 3 and found Homeless man was in the bed.... told to go to other room, power point short circuited my phone charger. Owner arrived 1 hour later kicking out squatters from other rooms threatening to kill them if they come back. Crack heads next door kept me awake until 5am. Worst $135 ever spent, Bus shelter is a better option!

Horrible. Sheets were dirty, no quilt, every inch of the room was filthy. Body hair on sheets. Greasy floor obviously dirty, no staff at either check in or check out. At check in only a number to ring and we were told that the room was open and the key on the table. Totally unsafe for a mother and children, anyone off the street could have let themselves into the room. Pillowcases dirty, shelves and drawers unusable as broken. Will be contacting consumer affairs to escalate this matter further !

No clear communication about how to access the room. Sent messages via the Expedia app and didn't get a reply so had to call. They answered and provided direction which was good, I was just nervous about being able to get in because we were doing a long drive and would be arriving pretty late. The room offered a stove top for cooking (which is why we booked it, we wanted self contained) but there was nothing to cook with (pots and pans) so we were unable to use it and had to buy food out, not ideal - this shouldn't be advertised as a feature of the room if it cannot be used. The door needs to be shut firmly at night and dead bolted - ours blew open in the middle of the night due to the wind outside. Otherwise, good location near a main street, a little further out from where we wanted to be but was cheap.