伍斯特希爾頓歡朋套房飯店

We have stayed here for college move in and move out this past year. Friendly staff, clean and comfortable rooms and a great breakfast. Nice gym and pool and convent to all the local schools. Highly recommend.

The pool was not usable as it was cloudy and smelled of extreme chemicals. Housekeeping didn't clean the room, only gave us towels in the 4 days we were there.

I was disappointed that the pool was not working.

I enjoyed our large beautiful shower, the cleanliness and quietness of the hotel. However..... we were there for a competition in the area and there wasnt much in the way for a late check out (which ive never had an issue about at othwr hotels). There was a pool, it is very very small and the heater was broken (which was not communicated in updates prior to check in) so the water was freezing and the main reason we chose this property was for the pool. It also was inconvenient that you needed to pay to park on the property - $15 a day which is disappointing. Beverages and food was quite a bit over priced....$4 for a small bottle of water. I did like some security measures however....like needing a room card to get off of the first floor (however you could go to any floor from there). It was decent for a single night stay.

It was a nice downtown hotel. Breakfast was good. Downsides: No mention of charging for parking. Noisy nearby until about 10:30 pm. Toaster needs replaced- took forever to barely toast.

We arrived at hotel and found the room to be clean and comfortable. Hotel staff was friendly and welcoming and check in was easy and uneventful. Hotel parking is limited. Another hotel appears to share parking space with hotel, which could be a challenge if hotel is full. Otherwise, we find ourselves comfortable in our room.

Pool was Green and not clean. My daughter was disappointed she was unable to use it.

Very convenient to WPI; good hot breakfast & coffee. Everything was in good shape. Pool not really useable for any sort of lap swimming, as it is very small. Overall, great experience.

everything was great,but have to say i did not like being charged $15.00 to park in there parking lot !

Checks all the boxes for a quick weekend stay in Worcester. Would be great to get a *real* pool In - but otherwise all good!

Clean room Good temperature Nice breakfast

My room had hair all over the bathroom and brown dirt liquid spots all over the bathroom walls. Dust covered all surfaces, and broken glass on the floor by the bed. I did not complain because I drove 10hrs and was exhausted. Your staff was amazing though!

Quick overnighter for a my daughter's college visit. Exactly what we needed.

We were giving this place a 2nd chance But the same issues. The room was filthy Trash on the floor, food and toy wrappers Jacket in the closet Sheet were scratchy and mattress was terrible

Unchanged bed sheets amd dirty towels

This is a beautiful hotel. The rooms are spotless and the staff is very professional and courteous. I would definitely stay here again!

Property was clean

Friendly staff and very clean rooms. Nice spread at breakfast.

I checked in through the app at 1pm and they said my room would be ready at 3, which is normal check in. My room was not ready till 4 as I watched other people walk In and immediately get a room. We got to the room and the conditioner was empty in the shower. I asked 3 times and it was never refilled. I smelled something off, I found a baby bottle with rotten milk. I can only imagine how long it had been there. This bother me as it only took me lifting up my pillow to find it. Did they even clean/change the sheets? Called the front desk and asked the to come get the rotten milk bottle but as we left 12 hours later it was still outside the room. Breakfasts was not good. The sausages were dry and over cooked and the eggs had pools of water in them. We stayed at this hotel last year and had an entirely different experience. For over $250 a night, we were very disappointed. We won’t be coming back next year

Clean room friendly staff

Huge rooms, clean and updated facilities.

Staff was friendly. One of the windows in the room did not have blackout drapes, so i the room was too bright for a good night's sleep. The WiFi was spotty, at best. And they charge for parking.

Parking available, breakfast included, great entertainment options, sizeable room,comfy bed, and a clean bathroom, all the things I look for when I stay at a hotel.

Front desk staff was very pleasant and let us check in a bit early, which was very nice. Our room was large and roomy, with comfortable beds.

Check-in was easy and quick. Parking is $15 at the property. The area is Worcester Polytech- very quiet and felt safe. The room and bathroom felt newly renovated. Bathroom was clean, spacious and bright. The room was also spacious and well lit. The bed was comfy. The sheets were a little scratchy- my only minor complaint. Lately, I have found hotel walls to be a bit thin, but here we heard no one else! Breakfast was included and was fine. Actually, the scrambled eggs were very good and fluffy. All in all, a pleasant stay and I would book this hotel again.

Rooms on the side of Prescott Street has a lot of traffic noise, so we wore ear plugs. The rooms were extremely clean and spacious. We would definitely stay there again.

Worst pillows I’ve ever had in a hotel. Only available rooms all had the door into adjacent room, so not soundproof and very noisy. Door lock was broken.

It's a good facility centrally locationed. Everything is good, aside from uncomfortable couches and a lumpy slouching mattress. Sadly, I slept poorly tossing and turning.

The facility was nice and modern. The beds were comfortable. My room was a bit loud as it must have been near a delivery area.

Clean , large room, quiet, excellent breakfast $15 charge for parking. 1/2 mile from art museum The one complaint is the strong message to sign in online and bypass desk. Room keys obsolete. And yet, the app and system were nonfunctional the day I received the message and eve next day (=check-in day) They need to shore up their tech because it gives a bad impression

Housekeeping is supposed to come every other day if your stay. I was there for 4 nights and no one came to even change out towels. When I requested towels from the front desk employee, she apologized and then added us to the next day schedule. Again, no one showed up. Since it was the last night, it was at the point that it didn’t matter so we left the trash outside our door because it was overflowing the small basket. When I checked out, I mentioned that no one came and all they said was oh, I’ll make a note of that. Very disappointing.

Both Michelle and Mia were excellent employees. They made checkin very easy and helped me in any way they could on the days I was there. The selections for breakfast were great as well.

Rick who checked us in was very nice and helpful, but unfortunately he couldn't do much for us. We booked a room with 2 Queen beds and a bathtub. I specifically NEEDED those things for out trip which was why I booked with this hotel. Unfortunately the hotel overbooked and no one contacted us to let us know that they changed our room. It was a beautiful room, but it had a King bed and a pullout couch; yes does that accommodate the number of people who needed to sleep, BUT we all know that sleeping on a pullout sofa is about as comfortable as sleeping on the floor. The cherry on top, NO bathtub. I know this sounds like 1st world problems, but our daughter was competing early the next morning in a state competition for gymnastics. She needed a good night sleep and the tub to prepare her muscles/joints.If they had called/emailed/texted us I would have canceled and booked with another hotel. This is a nice hotel, it is under construction though just as an FYI.

My friend and I were in Worcester for a concert at the DCU. The Hampton is an incredible location! Within walking distance of the arena, and we were able to wander around and explore the area before the show. We had a great room—comfy, clean, quiet—and close to restaurants. We walked back from the DCU around 11pm and had a quiet, safe walk back. Even getting some late-night, after-concert pizza delivered to the hotel was easy. Huge shoutout to Mia at the front desk, who was incredibly kind, welcoming, knowledgeable, and just a delight to speak with. For future trips to Worcester, I'm definitely keeping the Hampton Inn & Suites at the top of my list.

Everything about the hotel was very good. I wish to express how excellent Kwadwo at the reception desk was while I was there with my companion. He went far beyond the usual expected service in helping us with several requests and issues.

Hotel very nice and staff Outstanding My TV control Didn't Work. It took a while to get a replacement. This should have been known before anyone given this room. Very unusual for a Hilton to have this happen.

Overall wasn’t bad. The manager on duty was a female the night we stayed. I wasn’t feeling well and asked for some water. She rudely said you have to pay for it. My fiance went down to the front desk because I wasn’t feeling well and no one offered to bring the water to us. Then when he got to the desk she said fine you don’t have to pay here is some waters but we are charging you for parking when we couldn’t even park in the lot we had to park on the street because of multiple weddings going on. Poor customer service especially when a guest isn’t feeling well!

Staff was attentive and welcoming. Tina checked us in on a Sunday evening. She helped us find parking and get settled in after a long day.

I checked in through the app at 1pm and they said my room would be ready at 3, which is normal check in. My room was not ready till 4 as I watched other people walk In and immediately get a room. We got to the room and the conditioner was empty in the shower. I asked 3 times and it was never refilled. I smelled something off, I found a baby bottle with rotten milk. I can only imagine how long it had been there. This bother me as it only took me lifting up my pillow to find it. Did they even clean/change the sheets? Called the front desk and asked the to come get the rotten milk bottle but as we left 12 hours later it was still outside the room. Breakfasts was not good. The sausages were dry and over cooked and the eggs had pools of water in them. We stayed at this hotel last year and had an entirely different experience. For over $250 a night, we were very disappointed. We won’t be coming back next year

When I arrived my keycard wasn't able to be made to get into my room, to make matters worse the hotel employee who checked me in gave me misinformation about there being a charging station in the garage for my Chevy Bolt EUV which the drive depleted the battery and i would have been stranded in Worcester, MA if I didn't charge My vehicle before the Concert i was going to go too. So because of the Incorrect information given to me by the hotel employee, I not only missed the concert but almost got stuck in Worcester!!! Oh and I paid more than what was told to me by Expedia which was $198.90 not $248.00! Great Job Expedia and Hampton inn!!!

Great hotel! Very convenient stop for close proximity to the Hwy.

Second time staying at hotel. This time to drop our daughter off at college. Great location and just what we needed to make the transition as easy as possible.

New, clean facility in a convenient location in the town.

Good location near downtown and walking distance to the DCU Centre.

My friend and I were in Worcester for a concert at the DCU. The Hampton is an incredible location! Within walking distance of the arena, and we were able to wander around and explore the area before the show. We had a great room—comfy, clean, quiet—and close to restaurants. We walked back from the DCU around 11pm and had a quiet, safe walk back. Even getting some late-night, after-concert pizza delivered to the hotel was easy. Huge shoutout to Mia at the front desk, who was incredibly kind, welcoming, knowledgeable, and just a delight to speak with. For future trips to Worcester, I'm definitely keeping the Hampton Inn & Suites at the top of my list.

Came for Art Museum which was just a two minute walk away. Staff was friendly and helpful.

The building and rooms are just beautiful. Well designed and well appointed. The $15 parking fee was an unwelcome surprise. Breakfast was typical complimentary hotel breakfast fare. There isn't anything within walking distance.

Close to downtown.

Nice place to stay. Clean and very friendly staff. Parking is easy. Convenient location.

Walking distance to restaurant's

Clean room Good temperature Nice breakfast

Totally fine. The room was clean and comfortable and the staff were friendly. I found the breakfast to be pretty terrible, but maybe I have high standards for food.

Quick overnighter for a my daughter's college visit. Exactly what we needed.

The staff was very friendly. The rooms were comfortable and quiet. Breakfast was good and has good variety as well, with healthy options.

The staff was extremely welcoming! Breakfast great!! Rooms very clean and comfortable!!

Check-in was easy and quick. Parking is $15 at the property. The area is Worcester Polytech- very quiet and felt safe. The room and bathroom felt newly renovated. Bathroom was clean, spacious and bright. The room was also spacious and well lit. The bed was comfy. The sheets were a little scratchy- my only minor complaint. Lately, I have found hotel walls to be a bit thin, but here we heard no one else! Breakfast was included and was fine. Actually, the scrambled eggs were very good and fluffy. All in all, a pleasant stay and I would book this hotel again.

Great receptionist as I checked in, room was clean, quiet...check out the apple muffins at breakfast, they were fantastic! Like home made!

Great breakfast with many selections. Clean room. Friendly staff. Room coffee makers made bad tasting coffee.

I checked in through the app at 1pm and they said my room would be ready at 3, which is normal check in. My room was not ready till 4 as I watched other people walk In and immediately get a room. We got to the room and the conditioner was empty in the shower. I asked 3 times and it was never refilled. I smelled something off, I found a baby bottle with rotten milk. I can only imagine how long it had been there. This bother me as it only took me lifting up my pillow to find it. Did they even clean/change the sheets? Called the front desk and asked the to come get the rotten milk bottle but as we left 12 hours later it was still outside the room. Breakfasts was not good. The sausages were dry and over cooked and the eggs had pools of water in them. We stayed at this hotel last year and had an entirely different experience. For over $250 a night, we were very disappointed. We won’t be coming back next year

Great hotel with very friendly and helpful staff. Breakfast was delicious but it ends right at 10:00 if not a few minutes earlier. We could hear some traffic noise from our room but that was no fault of the hotels just people who have altered their car to be incredibly loud. It was a packed hotel when we visited and the staff was on the ball. Would stay again.