Staybridge Suites - University Area OSU by IHG

Nice hotel, check in was easy and the clerk efficient and courteous. Room was comfortable but hallways were stuffy and had an occasional fowl odor. Breakfast was good but I will say one of the people serving looked miserable and not wanting to be bothered. Fitness room was a touch above average. Microwave did not work and maintenance said it was repaired buy the only function working was the fan.

We had 3 families stay at this property the night before a 4 mile race in Columbus. We had a nice relaxing evening swimming in the pool and having a small birthday party using the kitchenette to prepare. The breakfast buffet was amazing with hot and cold item and drinks. Staff,especially the manager and buffet staff, were very friendly. We used the sofa bed but did not have any bedding in the room. It meant an additional trip downstairs, but not a problem. Would stay there again. It was within walking distance of OSU.

The hotel was great and so close to the Stadium! Shuttle took us to the game! Every employee was fabulous! Breakfast was great! Comfy bed!

The property had evidence of water damage and with every shower, you could see why. The tiny shower in our room leaked so heavily we had to leave towels down so the carpet didn’t get wet. The shampoo, conditioner, and hand soap comes in refillable bottles, so you’re using the same bottles as all the previous guests. The breakfast is similar, nothing is pre-packaged/portioned individually other than the butter jam and syrup. Everything else is out and on an open buffet display. Only the hot food had covers. I did like the rotating breakfast options from day to day. The dressers in the rooms had drawers that rolled open at random. The bedroom door design was flawed and the door was very hard to close/lock. Had asked for a extra linens prior to check in as the reservation was for three adults and no linens for the pull-out were provided until a call post check in which took over an hour to receive after a second call was placed. The parking lot is very small and was always almost completely full.

Our room was clean and the staff were very friendly. Breakfast was good as well My only complaint was the cost of parking on game day! $40 cash when your staying at the hotel is a rip off. You can park much closer for 1/3 to half the price. Parking right down the street by McDonald's is only $20.

We stayed for my nephews 5th birthday - went to the Columbus Zoo. The proprty was nice, clean, pool area was clean, they responded quickly to our request for extra towls. Would stay again if we come back.

Place was friendly and clean. The major disappointment is the bathtub/shower. It is definitely not that big and it has a curve in it that makes it hard to stand in it. Can’t take a bath either if you wanted to. Wallpaper in bathroom falling down. Bed was comfortable and nice to have a tv that can be adjusted. Parking sucked. Barely room beside each car and to back out. It was a nice quick stay. We would stay again.

The breakfast was great. Definitely better than average hotel fare. Check-in and check-out were efficient. The staff were very helpful. Parking can be a little tricky, especially if you arrive late.

My only negative, was they didn't have shuttle service. When I made the reservation, it stated that they did. But the place was great.

The front desk lady when we checked in was so incredibly nice. You could tell she was very overwhelmed, the phone was ringing off the hook. She was very sweet to us though. The photos from online made this hotel look very nice, which is not reality. The parking lot was small, which made parking difficult with having a large SUV. Also one entrance to the hotel parking lot was closed off, which made access difficult. The hotel room itself was dingy looking due to some yellow looking lighting. The next morning in the daylight it was clear to see the room wasn’t in very good shape. The photo on the wall was cracked, there were stains on the couch and on the carpet. The bathroom door was missing a lock on one side and had scratches all over it and the sink/counter. We found 2 dead bed bugs on one mattress. None live, and we didn’t have any issues with them while sleeping. The hallways had a weird cigarette smoke smell to them. There were bags of trash in the hallways next to the trash cans. Overall the staff was nice, but the room left a lot to be desired. I can’t say that we would stay here again.

Bathroom was not clean period. Shower had black mold on the shower door. Pulled out the hair dryer and there was hair all over it. We could tell it wasn’t cleaned, behind the toilet had pieces of toilet paper and bobby pins. Closed the door and it was filthy. Do not recommend this place at all if you like a clean bathroom!

We came to stay here for the weekend to see sexy red and this hotel was dirty! The pull out bed had hair all on the sheets like maybe an animal been in it. Upon settling in to the hotel we seen two roaches in the kitchen! We called front desk they said we don’t have bugs I said I can assure you that I just seen two roaches crawling across the counter! If you see one believe there’s more around and in other rooms! They offered to come “spray” the room. We took all our belongings back to the car and slept one night and LEFT! I wouldn’t recommend AT ALL!

I live in Puerto Rico but I’m from Columbus and still own a business here. We recently sold our home in Columbus so I stayed at Staybridge Suites for the last two weeks. The suite had everything I needed including a full kitchen with a full size fridge. Everything was extremely clean when I arrived and the customer service was awesome for my entire stay. The best part was how well insulated the rooms are. I was a little nervous because I’m a light sleeper and the slightest noise usually wakes me up. I usually stay in an Airbnb because of that but I didn’t have any issues whatsoever. Once I was in the room and shut the door I didn’t hear any noise at all. It was also considerably cheaper than my usual Airbnb so I will definitely be staying here from now on! I usually come back to Columbus every couple of months for a couple of weeks to check on our business so I’ll be a frequent guest in the future!

I stay here often when i come to columbus to visit my kids and itsgot the best beds and you control your room temperature and its usually pretty clean so i was surprised that this time that the shower was dirty and the toilet handle was put on wrong so it was hard to flush. I had my grandson with me and they put there knifes on the bottom of the cupboard so that could of been a horrible night so if you travel with little ones check.

Checking in was great, the room was pleasantly large and very comfy. However there were dirty finger prints all over the glass on the cabinets and hair on the shower wall and it was a put off. But breakfast was great, the lady running it was such a blessing. I will say, we were here because my husband had an early appointment at the hospital and would be there for several hours so after I dropped him off, I went back to the hotel to get ready for the day and figure out what I was going to do until he was done, I didnt plan on leaving until CHECK OUT WHICH IS 11. And I kid you not, houekeeping knocked on my door every 15 minutes starting at 9:00 am until I finally got so annoyed and left around 10:30 even after I told them I wasnt leaving until 11:00.

We were given a room that was not ready. It was fixed rather easily. The cleanliness of the room could have been better. Not terrible but not up to the standard of the other Staybridge Suites I have stayed at.

You can tell the property is made to look nice but it isn’t. There was mold in the shower, the couch in our room was covered with blonde hair and stains. There was a giant purple stain on the carpet. Breakfast was stale. I overall did not feel clean my entire stay.

Very clean, great breakfast and staff was amazing.

Very clean room and friendly staff. A lot of options for breakfast. Will stay again

The front desk lady when we checked in was so incredibly nice. You could tell she was very overwhelmed, the phone was ringing off the hook. She was very sweet to us though. The photos from online made this hotel look very nice, which is not reality. The parking lot was small, which made parking difficult with having a large SUV. Also one entrance to the hotel parking lot was closed off, which made access difficult. The hotel room itself was dingy looking due to some yellow looking lighting. The next morning in the daylight it was clear to see the room wasn’t in very good shape. The photo on the wall was cracked, there were stains on the couch and on the carpet. The bathroom door was missing a lock on one side and had scratches all over it and the sink/counter. We found 2 dead bed bugs on one mattress. None live, and we didn’t have any issues with them while sleeping. The hallways had a weird cigarette smoke smell to them. There were bags of trash in the hallways next to the trash cans. Overall the staff was nice, but the room left a lot to be desired. I can’t say that we would stay here again.

The suite was fantastic and the full kitchen was awesome! The staff was amazing and so great with my kids. Would definitely stay again!

Conveniently located near the university campus, this hotel was comfortable for our one-week stay. The rooms are renovated and spacious with everything we needed. Beds were comfortable and the shower had very good pressure. Breakfast had plenty of variety and the staff extremely friendly. Highly recommend!

Pros: Front desk workers were friendly. Breakfast was good and the employees working at breakfast were very nice. Rooms were clean Cons: Room was small to have two Queen beds in it. Because room was so small the bed was a foot away from the bathroom. The bathroom door wouldn’t close unless you pushed extremely hard. Then if you pushed it to latch, then you could barely get it open. No exhaust fans in bathroom is not a good idea. No ice bucket in the room and no ice machine on the room floor to get ice, you had to use a pitcher they had in The room and take it all the way down through the lobby to the eating area to get ice

The property had evidence of water damage and with every shower, you could see why. The tiny shower in our room leaked so heavily we had to leave towels down so the carpet didn’t get wet. The shampoo, conditioner, and hand soap comes in refillable bottles, so you’re using the same bottles as all the previous guests. The breakfast is similar, nothing is pre-packaged/portioned individually other than the butter jam and syrup. Everything else is out and on an open buffet display. Only the hot food had covers. I did like the rotating breakfast options from day to day. The dressers in the rooms had drawers that rolled open at random. The bedroom door design was flawed and the door was very hard to close/lock. Had asked for a extra linens prior to check in as the reservation was for three adults and no linens for the pull-out were provided until a call post check in which took over an hour to receive after a second call was placed. The parking lot is very small and was always almost completely full.

Generally nice layout but the room we stayed in could use a new mattress. Also the tub/shower could use a refresh. Tub looked stained and temp control was broken.

I live in Puerto Rico but I’m from Columbus and still own a business here. We recently sold our home in Columbus so I stayed at Staybridge Suites for the last two weeks. The suite had everything I needed including a full kitchen with a full size fridge. Everything was extremely clean when I arrived and the customer service was awesome for my entire stay. The best part was how well insulated the rooms are. I was a little nervous because I’m a light sleeper and the slightest noise usually wakes me up. I usually stay in an Airbnb because of that but I didn’t have any issues whatsoever. Once I was in the room and shut the door I didn’t hear any noise at all. It was also considerably cheaper than my usual Airbnb so I will definitely be staying here from now on! I usually come back to Columbus every couple of months for a couple of weeks to check on our business so I’ll be a frequent guest in the future!

Some drawers and cabinets were missing or broken, but the rest of the room was clean

We were a family of 5 and the room gave us plenty of space to spread out. Kitchen was well stocked with items needed. Staff was very friendly.

We only stayed one night so we didn't actually get to use the kitchen. Everything did look clean though. The only thing I didn't like as a preference was the shower. The bathtub was shorter & more narrow than usual. The lights were also a bit dim for my liking and one of the night stand lights also didnt work.

Comfortable suite, dishes and dishwasher available, along with full fridge and stove

The hotel overbooked and when I arrived I was told my room was not available. Instead of assisting they told me that I needed to find my own lodging, even thought it was 10 pm. The general manager was no help and I was told that he was sleeping and had to be woken up. Will never stay at a staybridge suite again.

We recently booked three rooms at this property as part of a group reservation. Upon arrival, we were informed that the hotel could not honor our stay and that we were being relocated to a sister property. Unfortunately, the alternate hotel was not of equal quality, and no compensation was offered for the inconvenience. The relocated property had noticeably dirty floors and would not have been our preferred choice. Additionally, there were several issues during check-in, including an attempt to double-charge one member of our group and assigning another to a room that was already occupied. Overall, this experience was extremely disappointing. Due to the lack of professionalism and poor handling of the situation, I do not plan to stay with this property—or any affiliated locations—in the future.

No. DO NOT BOOK HERE! I ITS A SCAM This place in my opinion is a Bait and switch con artists run operation that overbook, over charge and blatantly lie. We arrived at hotel. We were told they were doing construction and didn't have enough rooms for us. They wanted us to stay in a run down property next door for close to $500 for the night. We said no and they said we had no choice. we were basically homeless until 10pm that evening when we finally found a HYATT on our own that had rooms. Now I have to dispute a $500 charge for a 1 night stay we didn’t do because a room that wasn’t available I was charged to our card. COMPLETE NIGHTMARE

We were supposed to be at staybridge but got moved because of “heating issues”. None of our friends got moved. I think you just overbooked and lied. Then we got moved to holiday inn express which was dirty I paid for a king suite and got moved to a queen for the same price. Was told basically take it or leave it. Given we didn’t have a car bc we were w friends we had no options. This was horrible experience. We should either be reimbursed or comped a room at best.

The staff was some of the friendliest I’ve met. Very accommodating. The woman at the desk was actively noticing little things she could do that would make the party in front of mine as well as my party’s stay easier/more enjoyable. Staff was knowledgeable about the events going on around the area that people were coming in for and were able to make suggestions and have personable small talk with guests about their event. Room was gorgeous and clean, much nicer than anticipated from the photos. Hallways smelled nice, bed was comfortable. Would definitely stay again if we are in the area.

The hotel and property was very nice. The hotel itself was excellent. However, i am not sure where to place blame. Upon arrival I was told i did not have a reservation and after further investigation was told my reservation were canceled. I did not received any type of notification that my reservation was canceled. I had booked online and was given the opportunity to pay upon arrival on Sunday day of my stay, however, hotel canceled on Saturday as per the hotel wasn't sure i was coming. Now, correct me if im wrong, but shouldn't that happen on Sunday not the day i wasn't scheduled to be here. Make it make sense

I would not stay at this hotel again. It was a nice hotel but the employee at the service was so rude. We arrived from California at about 10 pm. There was 3 adults and 3 sixteen year teenagers. We disclosed that info to Expedia upon booking. When we arrived the lady at the service desk went off on us because we stated they were children and according to her children is 12 and under. I told her we had put that information on the Expedia website and it should be in the booking notes. It was. She almost turned us away, at 10 pm at night! But she said she would let us stay because it was only one night otherwise she would ask us to leave and that it didn’t matter to her that we had booked through Expedia that the rules were the rules. She gave us a lecture before checking us in. All we wanted to do was to rest, so we didn’t make a fuss. She had us wait for extra blankets for the room while she helped the lady that was next. Poor lady was a travel nurse and had a service dog. She went off on her for the dog. She said they didn’t allow dogs, even if it was a service dog. She was so rude to her. The travel nurse asked her for the policy that states that she couldn’t have the dog with her. She went off on her and told her she didn’t have to show her nothing and if she wanted to she didn’t have to allow her to stay there. The travel nurse held her cool the whole time because she saw how rude this lady was and I’m certain she just wanted to go to bed just like us. Terrible place!

When we arrived I and my 5 kids (all listed in booking with ages) front desk lady who apparently is also manager and only person they let you talk to took my card had me sign paperwork then verbally attacked me. I was told it was illegal for me to be there with that many people. She got upset about the price I had booked for on hotels.com and said I needed to pay 300 for the night instead of the 127 I had booked and already paid in full. I was absolutely flabbergasted. She then told me there was no room for me and that she was going to call the police if I didn’t show my travel agent badge. Two of my older daughters called the police because of how erratic she became. The other lady at the desk kept apologizing but said she couldn’t do anything because she runs the hotel. The corporate number was covered with the email for the lady who was screaming at me. When hotels.com attempted to call and intervene she told them I had threatened to trash the hotel room which is interesting because I was literally told I wasn’t getting a room. I hadn’t even raised my voice with her or been rude. I didn’t appreciate being told in front of my kids I was doing something illegal by buying a hotel room on hotel.com. And I told her if she didn’t want people to book on third party websites she shouldn’t be on them. Police were very kind and did talk to her about returning any money taken. The officer told me there was a history of receiving calls like this. Go to Marriott across street not here.

Great staff. Great breakfast

Very friendly staff

The hotel was great and so close to the Stadium! Shuttle took us to the game! Every employee was fabulous! Breakfast was great! Comfy bed!

Plenty of space in a convenient location. Try the Cap City Diner down the street!

Great hotel if you are visiting OSU! We stayed for a concert and everything was excellent...right down to the shuttle to the event!

Nice place. Price was appropriate. Breakfast was good, though just above basic. Place and room were clean. No smells. Kitchenet was very nice! Plenty of room. Beds were good. For a mid priced hotel, very good. Great location to stay for a home OSU game weekend.

Very friendly staff at checkin. Room very clean and comfortable. Good location to OSU

It's a nice hotel and in a decent part of the city. The hotel/room/breakfast were all ok, nothing super special but nothing bad. For the price and the area I was happy with it and was impressed with how quiet it was in the rooms. If I needed to stay in the area again then I would likely stay here.

The staff was friendly and courteous. Breakfast was good. Location was convenient. All and all was good,

Reserved this for a medical procedure and loved how in proximity the hotel was located in reference to th3 hospital. But also how nice the hotel suite we had was. Extremely comfortable and attainable for getting in and out.

Very pleasant welcoming staff. Convenient location near Riverside Hospital. They were almost booked solid yet it was quiet and seemed like we were just one couple among a handful of others. Great hospitality.

Great location. Near a good Ohio state for a good price.

The hotel was great and so close to the Stadium! Shuttle took us to the game! Every employee was fabulous! Breakfast was great! Comfy bed!

Good place to stay and staff was very nice. Breakfast could use an upgrade but over decent experience.

Passing through Columbus and this was a convenient and nice place to spend the night. Complimentary breakfast and even an evening taco bar was a nice touch.

Excellent room and breakfast!!! Have stayed twice and this is our "go to" hotel around OSU!

You can tell the property is made to look nice but it isn’t. There was mold in the shower, the couch in our room was covered with blonde hair and stains. There was a giant purple stain on the carpet. Breakfast was stale. I overall did not feel clean my entire stay.

The breakfast was great. Definitely better than average hotel fare. Check-in and check-out were efficient. The staff were very helpful. Parking can be a little tricky, especially if you arrive late.

My favorite part was sleeping in the most comfortable bed I've ever laid in. Staff was friendly and breakfast was great with many options

Excellent hotel…clean and very nice staff. Breakfast buffet was great and location was very convenient. We will stay here again thank you!

Very clean room and friendly staff. A lot of options for breakfast. Will stay again

Very friendly staff and room facilities were good Breakfast very limited