Best Western Plus Santa Marta Hotel

Clean, comfortabel, friendly and pleasant distance from historical center, beach and to get on the road. Lots of choose at breakfast.

The hotel exceeded my expectations and the staff were exceptional. Caleb at the front desk was very friendly and helpful whenever I needed as well as everyone else at the front desk. Definitely will be where I stay when I come back.

Weird stay at this hotel. Rooms advertised as soundproof but you could hear literally everything in the hall, especially the cleaning staff if they were yelling at each other down the hall. Breakfast was basic but fine. My first night there I burnt my head because the water in the shower randomly gets scalding hot, then freezing cold. The pool bar was okay. Small pool. The one day there was some wedding anniversary thing. Which was awkward because i was stuck sitting there reading while they all yapped for an hour. Not sure why they get importance over another guest, but okay. Another night at the pool bar there was no Dorado or Aguilla.....like exito is right there how are you out????? Then another night i was sitting up there, went to vet a drink at the bar, and some woman just took both chairs from the table i was sitting at???? Like, why? Tv was nice, but because they put the cable box in the worst spot, you couldn't change the channel from bed. Coffee machine didn't work at all. Whatever. Gym was nice. Wifi works really well.

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Wonderful staff, especially Paula, Maria and the girl with the curly hair (sorry didn’t get your name) at the front desk. Hotel isn’t located in the best area, but ok walking during the daylight. Could definately use more variety at breakfast and more pool loungers. Cleaning staff do a great job, keep everything spotless.