Element Hotel

Pres de tout! Restaurant, bar et activités!

Room felt neglected amenities none,one time room was not properly cleaned,had to ask for towel replacement,not a very good experience

Good

BUYER BEWARE. My experience was so uncomfortable that I checked out a day early. 1- When checking in I met the owner which is a female and cannot recall her name but she stated she is the BOSS. Her policy was to charge 110,000 PESOS FOR EACH GUEST. I respectfully explained that amount was not depicted on hotels. com and it was unfair to bring up such rule ($) when a customer already paid in full the room reservation and arrived at the property. She DID NOT CARE or tried to make things a bit better. 2- I requested a room change because room 202 was pushing too much shower water out the bottom of the shower floor and was wetting the floor towel and the 30% of the shower area which mad it slippery. THEY DID NOT resolve that issue either. 3- Her employees were courteous and friendly which is opposite of the owner.

Un servicio terrible y prepotente ,