Hotel Indigo Tuscaloosa Downtown by IHG

Y

Muy agradable..

Received a ticket right in front of the hotel. Stayed a little later than expected And as soon as the 2 hr limit was up received a ticket. A bit ridiculous especially when it wasn’t crowded and an off time!!!!

Summary: Place could use a bit of an upgrade. Front desk staff needs training in customer service. Would not recommend for a stay longer than 24 hours. The good: -free parking and plenty available -near to shops and restaurants in downtown tuscaloosa -near to the Riverwalk -refrigerator (albeit small) in room The less good: -rooms are not cleaned consistently. Dirty floors at check-in -room service took over 45 minutes to get food even though a call was made down to the front desk to follow up -minimal drawer space -bathroom wastecan is not lined (just ewww) -check in and front desk help was apathetic (not welcoming) -bathroom lighting needs to be brighter for real use (like putting on makeup)

Wow the lookout at the top of the hotel was so cool! All great stay!