Homewood Suites by Hilton Orlando Theme Parks

Nice hotel, pool was relaxing and clean. Breakfast was good, wish it was a little later. Friendly staff and nice room set-up. Would be nice to have onsite dining options.

My family of 4 stayed at this resort for 10 nights for our Disney/Universal family vacation. I’m just so happy with having chosen this hotel after months and months of research, reading reviews etc. I had ZERO complaints (except the fire alarm sent off by a guest in the breakfast area one morning due to a burnt toast) lol! From check in to requests for items, housekeeping came every other day as promised and everything was just as they indicated. Pool is perfect for kids, shallow and water was warm. Basketball court was a great plus! Breakfast was tasty with good variations and the Mickey waffles were definitely a plus! If you’re considering this hotel don’t give a 2nd thought just BOOK! Staff were very friendly and helpful and accommodated your requests as long as they could. There is also a mailroom so you can order online and have packages delivered for FREE! Only downside for sum persons (not us as we used Uber) but parking on property carries a fee but if no need for parking, I rate this hotel AAA+

Amazing hotel and service! Pool was fabulous and we used it every single day during our stay. Really close to SeaWorld and the other parks! Overall a great experience and would stay again. Mickey mouse waffles were a great plus!

Family friendly. Nice pool and basketball court, a hit for kids/teens. Good breakfast, varies slightly daily. Convenient laundry facilities.

Towels were on short supply at the pool and the gym had two broken cardio machines.

The property itself is great, super close to seaworld and the convention center. Staff is super nice. Breakfast is so convenient, staffed by super awesome people ready to help. Laundry room also a plus, cashless.

The parking charges are ridiculous!

We always love staying at this property. Close to the places we were visiting. Love the gym, fireplace pool, the available suites for my big family & also breakfast in the morning. Was a little disappointed that I had to pay nightly for parking in their lot when I paid for a stay at the property already, that's a huge bummer.

We stayed for one week during the holiday, July 4th, for the AAU Boys National Volleyball tournament and it was excellent! The location is about 10 minutes from convention center & most retail. The staff are helpful & friendly, the breakfast is hot, ready & offers a variety. The pool is clean and provides plenty of towels, chairs & tables with umbrellas. Nightly, there is a gas fire pit, so bring your items for s'more's. They offer two gas grills with plenty of seating for a team meal. Our 2 bedroom suite was spacious, clean and everything worked properly. The kitchen area has a full refrigerator, stove top, all the plates, bowls, drink ware, pots & pans & cutlery needed if deciding to cook. Housekeeping stopped by daily to ensure cleanliness & restock anything needed. We highly recommend!

Watch out ! They charge $29 A NIGHT TO PARK!!

There was no shampoo or conditioner. I texted them and they never responded, I went down to the lobby and they said “we ran out” I told them it isn’t my problem because it really isn’t of I’m paying to stay there has to be shampoo and conditioner, not only that I wanted more towels and they told me I needed to give them the used towels to get the same amount of towels back.They also didn’t even bother to stop by the hotel room to even ask if we wanted anything they also didn’t take out the trash from my room.My experience in this hotel has been bad therefore I will NOT be recommending this hotel to anyone.

We stayed at the Homewood Suites by Hilton Orlando Theme Parks for the third time, and this last stay was far below the others. We didn’t have housekeeping on any day, even though I went to the front desk to request it and there was no “do not disturb” sign on the door. It’s a shame, maybe it’s time to try a different hotel on our next trip to Orlando.

Place is clean, updated and maintained BUT the room STINKS, like old carpet but there is no carpet. Carla was friendly and accomodating but Quincy, your late afternoon front desk is very dismissive, saying that if a room is not available at 4pm which is the check in time then we just have to wait, might be available at 430pm, is not acceptable, especially when we came at 1pm to ask if we can have a room early or on time. They can delay check in but not compensate with late check-out? Then he supposedly did his magic and when we were already getting upset at 420pm, suddenly he was able to have a room available at a different floor. Husband had to call corporate. Lastly, at 10:17am, room service barged in when we were all still in the room! Check out is at 11am, why come inside the room at 10:17am? Very unprofessional. Good points are: clean lobby, even if stinky, room is clean, bathrooms clean, very spacious room.

Upon arrival and check-in, I was not acknowledged as a Hilton Honors member. I am also an HGV owner and expected the same treatment I receive at all other Hiltons I have stayed in. I did receive the text communication throughout the stay. The first night, I asked for towels to be delivered. They said they were on the way. An hour and a half later, I just went to the desk and got the towels so the children could bathe. The next night, they asked how everything was going. I asked them if they would please just clean the bathroom and exchange the dirty towels. They affirmed they would. That was around 1230pm. When we returned around 1940, the dirty towels were still not exchanged and the bathroom was not cleaned. I called the desk several times with no answer. I texted and received no response to my text. I went to the desk and got the exchange of towels. On Sunday, the day of regular service, housekeeping stopped by around 4pm. They asked if we wanted service and I said yes. They could not understand English so it was impossible to effectively communicate. I asked, again, for the bathroom to be cleaned. They vacuumed the main walkway of the living area and the bedroom, gathered the dirty towels, and took the trash. I called to them in the hallway to ask about the bathroom, including the tub and toilet, being cleaned. Despite nods 'yes" they sent another person up with the bathtub towel that goes on the floor instead of cleaning it. Worst experience ever at a Hilton.

Place was clean but they were out of shampoo, body soap, and hand soap and didn’t tell us. We found out after our late night check in and went to shower and wash our hands but there wasn’t anything. We called the front desk and they said they were all out. We understand there not being any but they could’ve told us when we checked in. We then had to run to the store for hand soap. They were also very low on food at breakfast so we saw some people didn’t get to eat. They got there before the cut off time, they were waiting for the staff to bring more food out but they shut off the lights and closed the doors to the food area when there were people still trying to eat. Other than that the room was spacious and clean.

Room was great for one night, however there was an odd smell to the room. There was also staining on the carpets and mold in the bathroom.

Upon entering our room, it smelled like Urine. Bathrooms were clean. We sprayed air freshener to help with the smell. The first night we stayed was Nee Year’s Eve. The youngest child got sick vomiting in the middle of the night. It was in the bed and on the floor. We explained New Year’s morning the situation and asked that the King bedroom be cleaned including the carpet. When we got back, no one had cleaned the room. We were told after the fact that it was New Year’s and there was no housekeeping. Well Thursday, we spoke to the front desk again about our room being cleaned. We came in after our day out and the room had not been touched. So not only did the room smell of Urine it smelled of vomit. Not pleasant. They did not say why there was no room service. They said to call hotel’s.com with my complaint seeing as I was went through a third party. Just very disappointed in the room and the service.

Very clean! Enjoyed the property!

This time in this specific hotel the cleaning service was not good, very poor, we found several areas like toilet and bathroom sinks dirty. Not recommended.

We had roaches in the room and they are very smelling.

I liked the suite, which was convenient for a family of four or even six. It included a refrigerator, dishwasher, microwave, small cooktop, and some essential supplies we needed. However, the overall experience was not very pleasant. The room had a strong odor, and the carpet was likely very old and hadn’t been deep-cleaned in a long time. The toilet flush handle was flimsy and easy to break because it wasn’t a common design. It was made of plastic, and there were no clear instructions, so you couldn’t even tell which way to pull it. The bathtub was clogged, and the water pressure was very low as well. The parking was expensive compared to other three stars hotels. Lastly, we were unhappy with the service. There was no daily cleaning provided. Other than these issues, it was fine for us to stay for two nights.

Great place to stay and location was excellent. AC was a bit loud and we let the front person know. Other than that this place is stellar.

The tvs (spectrum) didnt work the entire time we were there whoch was irritating when you just want to relax and watch something at night...especially with kids.

The rooms were spacious and clean, staff were polite and friendly. The breakfast was just basic eggs and sausage. The air conditioner in both rooms made a loud squeaky noise every time it kicked on which was frequently and woke me up throughout the night.

The rooms were worn and dated. Carpets were torn and ratty. The sofa was stained and dirty

The room was big and we had a decent breakfast every morning. The beds however were horrible for a $140 a night hotel room. Probably the worst sleep I've had in a hotel bed. Other than that our stay was fantastic!

Very comfortable with great views of International Drive and Sea World.

The beds were really uncomfortable.

No internet or TV for 7 days so be sure to call them first and make sure that they have internet and TV before you check in. They don't tell you until after they give you the room key and charge you.

The room was very spacious, clean, and comfortable. The only negative mark I have is that the HVAC system sounded like a jet engine starting up everytime it ran. I'm sure not all room were like that. I would still recommend this place and it's very likely that I stay there again.

I waited a week to share about our stay. I truly get angry every time I think about it. - After I booked the stay, I Called to get early check in-they told me it had to be the morning of the stay-same with adjoining rooms. So the day is Travel/arrival we arrived at 10:30 am. We stopped in and asked for early check in-we were then told we have to wait to ask until after 12 to request. Also asked for adjoining rooms… they put it on file. So then we decided to just come back after the 4 pm check-in time. We came back close to 5 pm (check in was 4pm) one room was ready, adjacent room was not. We’re told we’d have to wait more or take a different room on another floor…. So that forced us to take non-adjoining rooms. The Mgr and staff never offered to comp us anything financially. (Actually didn’t seem like they cared (even though they had OVER 6 hours to accommodate our request.) Once we actually got to our rooms, the Bedroom lighting in ceiling fan didn’t work-we removed the globe to discover there was NO light bulbs in fixture. Same with my son’s room (303 & 519) Other things wrong: A/c in both rooms (suite) is LOUD and kept waking us up - My son’s room also has loud ac - The electrical outlets in the headboard were loose and didn’t work… we had to plug in our phones across the room We truly had a horrible time at this hotel and will NEVER stay on this property again-or any of its partner hotels. We booked through Expedia-which was totally fine and everything went smoothly.

The Staff not friendly and unprofessional. If they sold out they don’t keep your room they just resale it. I asked for few more minutes late checkout and they call the police to kick me out of the room

DO NOT BOOK! Arrived for our stay and was told that our room had been given to someone else and that we had no room for us and our two kids. We had a special evening planned with a Sea World 5k the following early morning, which is why we booked this hotel. We had booked and paid for this hotel room over a week in advance. We were told we could relocate to a ‘sister property’ that was not near Sea World. Mind you this is at check on the afternoon of our reservation. We were also told they had been ‘waiting for us to arrive’ to let us know of this issue. We arrived at 5:30, not long after check in is permitted (4pm). As soon as the issue was discovered, they should have reached out to find an acceptable resolution or offer a refund and assistance finding an alternative accommodation that would suit our needs (sleep 4 near Sea World). Instead we were told there was nothing they could do and that there were no managers available and also that they could not initiate a cancellation/refund due to it being booked on hotels.com. After 30+ more minutes attempting to cancel a reservation that was not being fulfilled by the hotel, we are disputing with our credit card. If you value a hotel that keeps their reservations, DO NOT BOOK HERE. You are rolling the dice on whether or not you will get a room until you arrive to find out.

Very nice and convenient hotel. Very friendly and professional staff.

Extremely clean property. Staff went above and beyond to accommodate requests and were very friendly.

I like the proximity of this hotel to the parks. The staff is helpful and quick to respond to any complaints that you have. The free breakfast is one of the best still find around. I will always stay here when I come to early. It’s just too convenient and close to everything I need but yet it is still quiet and relaxing.

Great stay , staff friendly and great hospitality

I made the reservation months ago. Got an email a few days before reminding me a few days before and again on the day of. We show up with our family late at night after a long flight and the person on the front says they have no rooms left. We say but we have a reservation and he says yea I know but we have no rooms. Doesn’t make any sense. Better yet they did absolutely nothing to help us find another room somewhere else. They said it was not their responsibility and we were on our own. We spend another hour going to nearby hotels at midnight and all sold out. I can’t even describe how disappointed with this total situation. I wouldn’t book here again if you paid me.

Assistant General Manager René was very friendly & Great service! We are coming Here every year! Awesome room!

Excellent service

Very accessable to The Theme Parks in the area.

Clean, safe hotel. Close to Sea World and convention center. Good daily breakfast with enough choices.

Good location for conference at convention center.

Good location for seaworld, about 15min walk Apartment, living room with kitchen wad great for family and a sleepy toddler. Breakfast was ok, small selections, on some busy days hot food ran out and many guests took excessive amounts to their room for later. Overall a good value stay.

We loved the proximity to everything this hotel had to offer. We met friends for dinner, went to Starbucks, and visited a CVS. All were very close to the hotel. Plus, we went to Universal, and it was a 10-minute drive, max. We would stay here again.

Great stay, friendly staff, quiet and clean. Great price and location close to theme parks!

This property is in a quiet safe neighborhood.Very close to Sea World parks

Very comfortable with great views of International Drive and Sea World.

Close to Disney World. Clean and quiet.

Good location!

The variety in breakfast was delicious, cleanses is at perfect level, amenities are in perfect condition.

Nice hotel, pool was relaxing and clean. Breakfast was good, wish it was a little later. Friendly staff and nice room set-up. Would be nice to have onsite dining options.

Staff was excellent. Rooms need repainted with marks up and down walls, ac units not working or making noises, outlets loose so you can’t charge phones, rooms smell funky, windows outside need to be clean green stuff on outside, breakfast horrible, eggs hard, chicken Pattie’s served twice and nasty, no bacon served, had to change rooms because bedroom ac didn’t work, smoke alarm went off to change batteries twice. Staff was amazing tho unfortunately building needs to be remodeled and updated.

The rooms were spacious and clean, staff were polite and friendly. The breakfast was just basic eggs and sausage. The air conditioner in both rooms made a loud squeaky noise every time it kicked on which was frequently and woke me up throughout the night.

Good location for seaworld, about 15min walk Apartment, living room with kitchen wad great for family and a sleepy toddler. Breakfast was ok, small selections, on some busy days hot food ran out and many guests took excessive amounts to their room for later. Overall a good value stay.

Everyone was very kind and friendly. The breakfast was delicious and there was various things to do around the hotel

Clean room and good breakfast

Clean hotel with big rooms. Good location, always available parking. Hotel staff could be more attentive. But overall very good - would come back! Terrible breakfast (as per usual in the US).

We stayed for one week during the holiday, July 4th, for the AAU Boys National Volleyball tournament and it was excellent! The location is about 10 minutes from convention center & most retail. The staff are helpful & friendly, the breakfast is hot, ready & offers a variety. The pool is clean and provides plenty of towels, chairs & tables with umbrellas. Nightly, there is a gas fire pit, so bring your items for s'more's. They offer two gas grills with plenty of seating for a team meal. Our 2 bedroom suite was spacious, clean and everything worked properly. The kitchen area has a full refrigerator, stove top, all the plates, bowls, drink ware, pots & pans & cutlery needed if deciding to cook. Housekeeping stopped by daily to ensure cleanliness & restock anything needed. We highly recommend!

I loved that the hotel was within walking distance to SeaWorld (0.8 miles, about 20 minutes). The hotel was very elegant but also warm and cozy. I loved the pool and the amenities that were available and the breakfast was amazing. I was not happy having to pay for parking, especially being a member of Hilton Honors, but unfortunately I know that that's the way things are nowadays.