Hyatt Place Orlando/Lake Buena Vista

Súper Nice

Arrived at 3:05pm for check in (listed check in time is anytime after 3) and had my reservation confirmed but was told the room wasn’t ready quite yet. They said it would be ready in 1 hour. Came back 2 hours later and was told they didn’t have any King rooms available, that they were still working on it and that they could move me to a room different than what I booked. I asked if I would be refunded the difference in price between the rooms and was told no. After 45 minutes of calls and chats with Hotels.com (the booking agent), I finally accept the different room. The entire time, the lady at the desk was rude. She kept saying that check in was anytime after 3pm and that a 3pm check in does not guarantee a room. I also found out that check out was an hour earlier than the posted listing on Hotels.com. Hotels.com has a listed checkout time of 12pm but this hotel stated checkout is at 11am unless I want to be charged an additional fee to check out late. Overnight gentleman at the desk was very nice though. Numerous other people who tried to check in between 3pm and 5pm had to wait for rooms as well. Completely unacceptable for an establishment claiming to have such high ratings. This was a horrible experience and will never be staying at this property again!

Complimentary breakfast was great. There was a good selection and plenty of seating. The hotel staff exceeded my expectations. Every staff member we encountered was polite and courteous. We had to pay for parking, which I don't care for but the rate was reasonable. Our bed linens had a few small stains and the bathroom pumbling could use some maintenance/updating. The sink clogged and the toilet was loud and slow when refilling. The elevators were a little rough. They were loud and shook a bit. Other than that, our stay was great. We'd stay here again mainly because the staff more than made up for anything else that wasn't up to pair. You always want to feel welcome and they did that.

Bom , poderia ser melhor

Quiet and comfortable. Staff was great.