Gloria Hotel

Our refrigerator never worked. Extra towels were requested but not delivered. An omelette was ordered but never received. The hotel bar and restaurant’s hours were??? Saturday night at 9 pm and both were closed. The tall doorman went above and beyond and the room and grounds were very well kept.

There was an error with our reservation. The bathroom stalks often didn’t have toilet paper. No Smoking policy was not enforced in the lobby. Staff issues: We asked for towels twice; we never got them. We asked for an early bag breakfast since we were leaving before breakfast was served. Staff said “No problem.” It turns out, that person didn’t even contact the kitchen. The next staff member was helpful by calling the kitchen and confirming an early breakfast would not be possible. The grounds were well kept.

Rooms are big and clean and views of ocean beautiful, but hotel is huge and soulless, like being in a marble factory, with slow service, poor conference support, strange smell from some air-conditioning, and a seedy strip club in the basement with the clientele that that brings.

As instalações são suntuosas, o quarto é espaçoso e a vista é bonita. Mas... O colchão é duro. A limpeza é bem questionável, o carpete está manchado e não é bem aspirado. Encontrei uma barata (pequena) na minha cama. A comida é ruim e suspeitável. A TV não funcionava, mas nem me preocupei em reclamar. Alguns andares são para fumantes mas mesmo nos para não-fumantes sente-se o cheiro de cigarro

Hotel bonito, mas serviço ruim. Odor de cigarro por todo o estabelecimento. Pessoas fumando dentro do elevador. Atendimento desleixado. Sala de ginástica em condições ruins com equipamentos sem manutenção. Café da manhã não estava disponível no horário.