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Wynn Palace

From

292 USD

za noc

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From

292 USD

za noc

Informacje o tym obiekcie

Luxury hotel on a lake with a full-service spa, outdoor pool, and 16 dining options, steps from Performance Lake and SkyCab.

Parking
Transfer z lotniska
Restauracja
Basen
Obsługa pokoju
Pralnia chemiczna

Pokaż wszystko

Lokalizacja

Avenida Da Nave Desportiva Cotai, Specjalny region administracyjny Macau

Więcej informacji o lokalizacji

Opcje pokoi

7

Executive Suite

Informacje o pokoju

1 Bardzo Duże Łóżko Podwójne

Dla 2 osób

958 ft²

Widok na miasto

Klimatyzacja

Ogrzewanie

Skrytka

7

Fountain Parlor Suite

Informacje o pokoju

1 Bardzo Duże Łóżko Podwójne

Dla 2 osób

1830 ft²

Widok na jezioro

Klimatyzacja

Ogrzewanie

Skrytka

Wanna spa

6

Parlor Suite

Informacje o pokoju

1 Bardzo Duże Łóżko Podwójne

Dla 2 osób

1464 ft²

Widok na miasto

Klimatyzacja

Ogrzewanie

Skrytka

Wanna spa

7

Palace Queens Room

Informacje o pokoju

2 Łóżka Podwójne

Dla 2 osób

732 ft²

Widok na miasto

Klimatyzacja

Ogrzewanie

Skrytka

7

Palace King Room

Informacje o pokoju

1 Bardzo Duże Łóżko Podwójne

Dla 2 osób

732 ft²

Widok na miasto

Klimatyzacja

Ogrzewanie

Skrytka

7

Fountain Suite Queens

Informacje o pokoju

2 Łóżka Podwójne

Dla 2 osób

915 ft²

Widok na jezioro

Klimatyzacja

Ogrzewanie

Skrytka

7

Promotion Special Palace King Room

Informacje o pokoju

1 Bardzo Duże Łóżko Podwójne

Dla 2 osób

732 ft²

Widok na miasto

Klimatyzacja

Ogrzewanie

Skrytka

7

Fountain Suite King

Informacje o pokoju

1 Bardzo Duże Łóżko Podwójne

Dla 2 osób

915 ft²

Widok na jezioro

Klimatyzacja

Ogrzewanie

Skrytka

Opinie gości o Wynn Palace

9.3

Wspaniały

Na podstawie 5589 zweryfikowanej opinii

Kim są nasi goście?

Służbowo

8%

Para

34%

Rodzina

39%

Grupy

15%

Podróżujący samotnie

2%

Co myślą goście

Podsumowanie wygenerowane przez AI na podstawie ostatnich opinii gości

W recenzjach hotelu Wynn Palace podróżni często podkreślają przestronne, luksusowe pokoje z widokiem na fontanny oraz szeroki wachlarz wyjątkowych udogodnień, takich jak spokojne spa, basen, okazałe kasyno, ekskluzywne sklepy oraz spektakularna kolejka linowa i pokaz fontann.

Przeczytaj więcej

Udogodnienia

Czystość

Pokoje

Obsługa

Lokalizacja

Posiłki

Czy to było pomocne?

Co myślą goście

W recenzjach hotelu Wynn Palace podróżni często podkreślają przestronne, luksusowe pokoje z widokiem na fontanny oraz szeroki wachlarz wyjątkowych udogodnień, takich jak spokojne spa, basen, okazałe kasyno, ekskluzywne sklepy oraz spektakularna kolejka linowa i pokaz fontann.

Obsługa jest powszechnie chwalona za profesjonalizm, przemyślane ulepszenia i dbałość o urodziny gości, choć zdarzyło się kilku osobom, że czekało się długo na zameldowanie lub wystąpiły drobne problemy z rezerwacją i informacjami. Śniadania zbierają pozytywne opinie, ale niektórzy wspominają o długich kolejkach w szczycie, ograniczonym wyborze dań na ciepło lub niezadowalającej restauracji. Większość gości uważa obiekt za czysty i dobrze utrzymany, choć zdarzają się sporadyczne uwagi dotyczące zapachu dymu lub zabrudzonych dywanów. Można spodziewać się pobytu w luksusowym kurorcie z tętniącymi życiem atrakcjami i sporadycznymi kolejkami w godzinach szczytu.

Udogodnienia

Czystość

Pokoje

Obsługa

Lokalizacja

Posiłki

Czy to było pomocne?

Podsumowanie wygenerowane przez AI na podstawie ostatnich opinii gości

Udogodnienia

Goście chwalą spa, basen, kasyno, sklepy oraz kolejkę linową i pokaz fontann jako główne atrakcje. Niektórzy zauważają ograniczenia w komunikacji, takie jak brak kursów wahadłowca do portu promowego lub wczesne zakończenie kursów, a także okazjonalne zamieszanie w informacjach dotyczących basenu.

Powiązane opinie gości

10

Tinny

12 kwi 2023

·

Pobyt trwał 1 noc

酒店商店集中，房間夠大，員工服務一流

酒店商店集中，房間夠大，員工服務一流

10

YU YONG

21 sie 2024

·

Pobyt trwał 3 noce

整体感觉非常好。缆车🚡在夜晚的效果很震撼。有些餐厅小朋友不能进入，只能点餐，不免有点遗憾。下次还会再来。

整体感觉非常好。缆车🚡在夜晚的效果很震撼。有些餐厅小朋友不能进入，只能点餐，不免有点遗憾。下次还会再来。

10

Christina

8 kwi 2024

·

Pobyt trwał 1 noc

I wish I could have stayed longer it was without a doubt the highlight of my trip to Hong Kong/Macau region. Exceptional service (every single staff member went above and beyond to deliver the best service). The decor is exquisite, very palatial and beautiful flowers everywhere, they smell lovely and I couldn’t stop taking photos! Plus I had a view of the fountains from my room. There is so much to do from the gorgeous jacuzzi/pool area, the spa was dreamy and I loved my palace pedicure. Thats before the water fountains, the shops and the casino! Which were all brilliant too. I liked the casino as it was better laid out than other casinos in the area and more peaceful. The breakfast was top tier and I tried 99 Noodles which was super yummy. I honestly was not considering coming back to Hong Kong / Macau but now I must just to experience this fabulous hotel again. Thank you so much and I really appreciate the birthday truffles surprise too :)

I wish I could have stayed longer it was without a doubt the highlight of my trip to Hong Kong/Macau region. Exceptional service (every single staff member went above and beyond to deliver the best service). The decor is exquisite, very palatial and beautiful flowers everywhere, they smell lovely and I couldn’t stop taking photos! Plus I had a view of the fountains from my room. There is so much to do from the gorgeous jacuzzi/pool area, the spa was dreamy and I loved my palace pedicure. Thats before the water fountains, the shops and the casino! Which were all brilliant too. I liked the casino as it was better laid out than other casinos in the area and more peaceful. The breakfast was top tier and I tried 99 Noodles which was super yummy. I honestly was not considering coming back to Hong Kong / Macau but now I must just to experience this fabulous hotel again. Thank you so much and I really appreciate the birthday truffles surprise too :)

6

Mee Haw Phoebe

8 mar 2023

·

Pobyt trwał 1 noc

Hotel room is very spacious but provides only one single armchair for 2 persons! The other person has to use the desk chair which is not comfortable. We booked for king sized bed but there was only twin room available wgen we checked in at 6pm. Hotel has an outdoor pool. We were told by the concierge that the pool was heated at 26C, this being tge case since hotel opening. Hence, we did not get to enjoy the pool as the weather was a little chilly on 7th March when we checked in. We only found out it was heated at 30C by the staff at the pool on 8th March after we checked out. This information about the heated pool was also not listed on Wynn Palace website.

Hotel room is very spacious but provides only one single armchair for 2 persons! The other person has to use the desk chair which is not comfortable. We booked for king sized bed but there was only twin room available wgen we checked in at 6pm. Hotel has an outdoor pool. We were told by the concierge that the pool was heated at 26C, this being tge case since hotel opening. Hence, we did not get to enjoy the pool as the weather was a little chilly on 7th March when we checked in. We only found out it was heated at 30C by the staff at the pool on 8th March after we checked out. This information about the heated pool was also not listed on Wynn Palace website.

10

kyung duk

31 mar 2023

·

Pobyt trwał 5 nocy

단연마카오 죄고의 호텔 입니다 시설이 관리가잘되고 운영도 좋았어요 공항과 가까운 지리도 아주좋았읍니다

단연마카오 죄고의 호텔 입니다 시설이 관리가잘되고 운영도 좋았어요 공항과 가까운 지리도 아주좋았읍니다

10

Ali

11 maj 2023

·

Pobyt trwał 3 noce

This is nicest casino I have ever seen

This is nicest casino I have ever seen

8

Youngran

14 cze 2024

·

Pobyt trwał 2 noce

분수쇼가 반겨줘서 좋았어요

분수쇼가 반겨줘서 좋았어요

8

Sau Man Rosa

12 lut 2023

·

Pobyt trwał 1 noc

Overall experience was good. Got a free room upgrade and late check out as VIP access benefits. Staffs at registration and room service were great, very friendly and accommodating. Room was clean and big. However, not very happy with the service of a staff called Shawn 姜雙 at the cafe Sweets. He was extremely rude, unfriendly and unhelpful. He sounded like he just want to get rid of us when we were paying at the cashier! Also, I was shocked that this hotel doesn't accept Alipay Hong Kong but only accept Alipay China, while even most of the local restaurants accept Alipay Hong Kong. Additionally, this hotel doesn't offer shuttle to Hong Kong and Macau ferry pier, while this is a basic service by almost all of the casino resorts in Macau. From the fact that they offer shuttle to Border Gate and Hengqin Port but not Hong Kong Macau ferry pier, and also only accept Alipay China but not Alipay Hong Kong, it gives the impression that this hotel only welcome mainland Chinese but not Hong Kong travelers, which is very disappointing.

Overall experience was good. Got a free room upgrade and late check out as VIP access benefits. Staffs at registration and room service were great, very friendly and accommodating. Room was clean and big. However, not very happy with the service of a staff called Shawn 姜雙 at the cafe Sweets. He was extremely rude, unfriendly and unhelpful. He sounded like he just want to get rid of us when we were paying at the cashier! Also, I was shocked that this hotel doesn't accept Alipay Hong Kong but only accept Alipay China, while even most of the local restaurants accept Alipay Hong Kong. Additionally, this hotel doesn't offer shuttle to Hong Kong and Macau ferry pier, while this is a basic service by almost all of the casino resorts in Macau. From the fact that they offer shuttle to Border Gate and Hengqin Port but not Hong Kong Macau ferry pier, and also only accept Alipay China but not Alipay Hong Kong, it gives the impression that this hotel only welcome mainland Chinese but not Hong Kong travelers, which is very disappointing.

10

Rafael

14 lut 2023

·

Pobyt trwał 2 noce

Wynn Palace Macau a must if you want to spoil yourself and your family. Facilities are fantastic for a memorable and exclusive experience.

Wynn Palace Macau a must if you want to spoil yourself and your family. Facilities are fantastic for a memorable and exclusive experience.

8

Tak ming

13 maj 2023

·

Pobyt trwał 1 noc

不錯睇驗！但酒店接駁巴士比隔離MGM的早半小時停！不方便

不錯睇驗！但酒店接駁巴士比隔離MGM的早半小時停！不方便

Czy to było pomocne?

Podsumowanie wygenerowane przez AI na podstawie ostatnich opinii gości

Czystość

Większość recenzji opisuje czyste i zadbane przestrzenie. Niewielka liczba osób zgłasza problemy, takie jak zapach dymu w pokojach lub zabrudzone dywany.

Powiązane opinie gości

6

Ngoc

12 paź 2023

·

Pobyt trwał 2 noce

The room smells like smoke. Its terrible, the spa is beautiful

The room smells like smoke. Its terrible, the spa is beautiful

10

??

19 wrz 2024

·

Pobyt trwał 1 noc

꼭 와보고 싶었는데 역시 윈팰리스였습니다. 깨끗하고 관리잘되어있고, 완벽한 시설이었습니다. 어린이보다는 성인가족이 숙박하면 좋을만한 곳입니다.

꼭 와보고 싶었는데 역시 윈팰리스였습니다. 깨끗하고 관리잘되어있고, 완벽한 시설이었습니다. 어린이보다는 성인가족이 숙박하면 좋을만한 곳입니다.

2

li

23 lut 2023

·

Pobyt trwał 1 noc

没有讲解酒店vip服务，餐厅没有定到位子，房间地毯很脏

没有讲解酒店vip服务，餐厅没有定到位子，房间地毯很脏

10

King Tung Evelyn

6 mar 2023

·

Pobyt trwał 1 noc

很大很乾淨

很大很乾淨

10

Chi

7 kwi 2023

·

Pobyt trwał 2 noce

Nothing change since my last visit before pandemic, excellent service and condition everywhere.

Nothing change since my last visit before pandemic, excellent service and condition everywhere.

10

Chi Hung

1 kwi 2023

·

Pobyt trwał 1 noc

環境舒適，光猛，整齊

環境舒適，光猛，整齊

10

yen

20 cze 2023

·

Pobyt trwał 1 noc

Close to the airport staff friendly property clean

Close to the airport staff friendly property clean

Czy to było pomocne?

Podsumowanie wygenerowane przez AI na podstawie ostatnich opinii gości

Pokoje

Pokoje są przestronne i luksusowe, wiele z nich ma imponujący widok na fontanny. Niektórzy goście wspominali o drobnych niedogodnościach związanych z wyposażeniem pokoju, takich jak suszarki do włosów lub brak ekspresu do kawy, a kilku doświadczyło problemów z przydzieleniem typu łóżka lub ograniczeniami w zakresie miejsc siedzących.

Powiązane opinie gości

10

Chui Ha

19 kwi 2023

·

Pobyt trwał 1 noc

很好的假期，房間大，早歺和晚間自助攴好吃，歺廳望着噴泉湖景很浪漫呢

很好的假期，房間大，早歺和晚間自助攴好吃，歺廳望着噴泉湖景很浪漫呢

10

Suk Bing Rita

20 maj 2023

·

Pobyt trwał 1 noc

The service at the counter for check in was very speedy and good manner. I was very glad that free upgrade and very delicious chocolate cake were offered to celebrate the birthday of my husband. Though it was raining heavily during the two days of my stay and the cable car service was stopped, I stayed most of the time in the room. The downside was no coffee machine and only five tea bags (each for one flavour) were found inside the room. The housekeeper told me that a bottle of Chinese tea leaves was no longer provided. The lake view room provided me with a remarkable experience to see the fountain show inside. The breakfast was superb, in particular the pastries and egg tarts. Overall, I would highly recommend this hotel and will come back soon.

The service at the counter for check in was very speedy and good manner. I was very glad that free upgrade and very delicious chocolate cake were offered to celebrate the birthday of my husband. Though it was raining heavily during the two days of my stay and the cable car service was stopped, I stayed most of the time in the room. The downside was no coffee machine and only five tea bags (each for one flavour) were found inside the room. The housekeeper told me that a bottle of Chinese tea leaves was no longer provided. The lake view room provided me with a remarkable experience to see the fountain show inside. The breakfast was superb, in particular the pastries and egg tarts. Overall, I would highly recommend this hotel and will come back soon.

10

Christina

8 kwi 2024

·

Pobyt trwał 1 noc

I wish I could have stayed longer it was without a doubt the highlight of my trip to Hong Kong/Macau region. Exceptional service (every single staff member went above and beyond to deliver the best service). The decor is exquisite, very palatial and beautiful flowers everywhere, they smell lovely and I couldn’t stop taking photos! Plus I had a view of the fountains from my room. There is so much to do from the gorgeous jacuzzi/pool area, the spa was dreamy and I loved my palace pedicure. Thats before the water fountains, the shops and the casino! Which were all brilliant too. I liked the casino as it was better laid out than other casinos in the area and more peaceful. The breakfast was top tier and I tried 99 Noodles which was super yummy. I honestly was not considering coming back to Hong Kong / Macau but now I must just to experience this fabulous hotel again. Thank you so much and I really appreciate the birthday truffles surprise too :)

I wish I could have stayed longer it was without a doubt the highlight of my trip to Hong Kong/Macau region. Exceptional service (every single staff member went above and beyond to deliver the best service). The decor is exquisite, very palatial and beautiful flowers everywhere, they smell lovely and I couldn’t stop taking photos! Plus I had a view of the fountains from my room. There is so much to do from the gorgeous jacuzzi/pool area, the spa was dreamy and I loved my palace pedicure. Thats before the water fountains, the shops and the casino! Which were all brilliant too. I liked the casino as it was better laid out than other casinos in the area and more peaceful. The breakfast was top tier and I tried 99 Noodles which was super yummy. I honestly was not considering coming back to Hong Kong / Macau but now I must just to experience this fabulous hotel again. Thank you so much and I really appreciate the birthday truffles surprise too :)

6

Mee Haw Phoebe

8 mar 2023

·

Pobyt trwał 1 noc

Hotel room is very spacious but provides only one single armchair for 2 persons! The other person has to use the desk chair which is not comfortable. We booked for king sized bed but there was only twin room available wgen we checked in at 6pm. Hotel has an outdoor pool. We were told by the concierge that the pool was heated at 26C, this being tge case since hotel opening. Hence, we did not get to enjoy the pool as the weather was a little chilly on 7th March when we checked in. We only found out it was heated at 30C by the staff at the pool on 8th March after we checked out. This information about the heated pool was also not listed on Wynn Palace website.

Hotel room is very spacious but provides only one single armchair for 2 persons! The other person has to use the desk chair which is not comfortable. We booked for king sized bed but there was only twin room available wgen we checked in at 6pm. Hotel has an outdoor pool. We were told by the concierge that the pool was heated at 26C, this being tge case since hotel opening. Hence, we did not get to enjoy the pool as the weather was a little chilly on 7th March when we checked in. We only found out it was heated at 30C by the staff at the pool on 8th March after we checked out. This information about the heated pool was also not listed on Wynn Palace website.

10

Kuei Mu

14 lis 2024

·

Pobyt trwał 2 noce

服務和環境很棒，缺點是吹風機風小過熱

服務和環境很棒，缺點是吹風機風小過熱

10

Foo

21 maj 2023

·

Pobyt trwał 3 noce

Love the room facing the fountain.. staff is wonderful. Breakfast buffet is ok..

Love the room facing the fountain.. staff is wonderful. Breakfast buffet is ok..

10

Ka Yan

12 paź 2024

·

Pobyt trwał 1 noc

Truly luxurious yet comfortable room and experience!

Truly luxurious yet comfortable room and experience!

10

Ka Kei

8 gru 2022

·

Pobyt trwał 1 noc

整體感覺很好，房間很舒適，有驚喜可免費升級行政套房。

整體感覺很好，房間很舒適，有驚喜可免費升級行政套房。

10

Fai hung

10 maj 2023

·

Pobyt trwał 1 noc

Just only the hair dryer not so good , heavy it not easy handle, but I’m still wynn hard fans

Just only the hair dryer not so good , heavy it not easy handle, but I’m still wynn hard fans

10

kin Kwan

11 kwi 2023

·

Pobyt trwał 1 noc

前台服務員友善，且十分樂於幫助客人。房間十分大，而且十分漂亮。

前台服務員友善，且十分樂於幫助客人。房間十分大，而且十分漂亮。

Czy to było pomocne?

Podsumowanie wygenerowane przez AI na podstawie ostatnich opinii gości

Obsługa

Obsługa jest powszechnie chwalona za przyjazność, profesjonalizm i uprzejme gesty, takie jak ulepszenia, upominki urodzinowe, udogodnienia dla dzieci i późny wymeldowanie. Niewielka liczba osób zgłosiła powolne lub chaotyczne zameldowanie, problemy z rezerwacją, nieuprzejmy personel restauracji lub niedokładne informacje.

Powiązane opinie gości

10

Suk Bing Rita

20 maj 2023

·

Pobyt trwał 1 noc

The service at the counter for check in was very speedy and good manner. I was very glad that free upgrade and very delicious chocolate cake were offered to celebrate the birthday of my husband. Though it was raining heavily during the two days of my stay and the cable car service was stopped, I stayed most of the time in the room. The downside was no coffee machine and only five tea bags (each for one flavour) were found inside the room. The housekeeper told me that a bottle of Chinese tea leaves was no longer provided. The lake view room provided me with a remarkable experience to see the fountain show inside. The breakfast was superb, in particular the pastries and egg tarts. Overall, I would highly recommend this hotel and will come back soon.

The service at the counter for check in was very speedy and good manner. I was very glad that free upgrade and very delicious chocolate cake were offered to celebrate the birthday of my husband. Though it was raining heavily during the two days of my stay and the cable car service was stopped, I stayed most of the time in the room. The downside was no coffee machine and only five tea bags (each for one flavour) were found inside the room. The housekeeper told me that a bottle of Chinese tea leaves was no longer provided. The lake view room provided me with a remarkable experience to see the fountain show inside. The breakfast was superb, in particular the pastries and egg tarts. Overall, I would highly recommend this hotel and will come back soon.

10

Tsz Wai

7 maj 2023

·

Pobyt trwał 1 noc

員工有禮，主動辦理延遲check out時嘅

員工有禮，主動辦理延遲check out時嘅

10

Christina

8 kwi 2024

·

Pobyt trwał 1 noc

I wish I could have stayed longer it was without a doubt the highlight of my trip to Hong Kong/Macau region. Exceptional service (every single staff member went above and beyond to deliver the best service). The decor is exquisite, very palatial and beautiful flowers everywhere, they smell lovely and I couldn’t stop taking photos! Plus I had a view of the fountains from my room. There is so much to do from the gorgeous jacuzzi/pool area, the spa was dreamy and I loved my palace pedicure. Thats before the water fountains, the shops and the casino! Which were all brilliant too. I liked the casino as it was better laid out than other casinos in the area and more peaceful. The breakfast was top tier and I tried 99 Noodles which was super yummy. I honestly was not considering coming back to Hong Kong / Macau but now I must just to experience this fabulous hotel again. Thank you so much and I really appreciate the birthday truffles surprise too :)

I wish I could have stayed longer it was without a doubt the highlight of my trip to Hong Kong/Macau region. Exceptional service (every single staff member went above and beyond to deliver the best service). The decor is exquisite, very palatial and beautiful flowers everywhere, they smell lovely and I couldn’t stop taking photos! Plus I had a view of the fountains from my room. There is so much to do from the gorgeous jacuzzi/pool area, the spa was dreamy and I loved my palace pedicure. Thats before the water fountains, the shops and the casino! Which were all brilliant too. I liked the casino as it was better laid out than other casinos in the area and more peaceful. The breakfast was top tier and I tried 99 Noodles which was super yummy. I honestly was not considering coming back to Hong Kong / Macau but now I must just to experience this fabulous hotel again. Thank you so much and I really appreciate the birthday truffles surprise too :)

10

Kwok Wai

29 mar 2023

·

Pobyt trwał 1 noc

Wait too long for check in, and booking always not able be found from the system

Wait too long for check in, and booking always not able be found from the system

10

CHOI PENG

8 gru 2023

·

Pobyt trwał 1 noc

非常好的一次體驗！雖然人客非常多，但對於第一次入住的我來說，雖然沒有升級，但酒店的安排已經超出預期！對於有小朋友的我們一家，酒店貼心準備了小朋友用品！一家人都非常滿意！特別感謝前台李曉彤經理的一切貼心安排！我們一定會再回來住的！

非常好的一次體驗！雖然人客非常多，但對於第一次入住的我來說，雖然沒有升級，但酒店的安排已經超出預期！對於有小朋友的我們一家，酒店貼心準備了小朋友用品！一家人都非常滿意！特別感謝前台李曉彤經理的一切貼心安排！我們一定會再回來住的！

8

Mei Mei

31 mar 2023

·

Pobyt trwał 1 noc

房間緊張，但為了讓我和朋友的房間能相近，特別為我們升級至行政房，讓我們可以相聚談天，唯獨入住安排有點遲，而且在排隊方便沒指定一行段，令來賓們皆有點排隊混亂，此點必須改善

房間緊張，但為了讓我和朋友的房間能相近，特別為我們升級至行政房，讓我們可以相聚談天，唯獨入住安排有點遲，而且在排隊方便沒指定一行段，令來賓們皆有點排隊混亂，此點必須改善

10

Chi

7 kwi 2023

·

Pobyt trwał 2 noce

Nothing change since my last visit before pandemic, excellent service and condition everywhere.

Nothing change since my last visit before pandemic, excellent service and condition everywhere.

8

Sau Man Rosa

12 lut 2023

·

Pobyt trwał 1 noc

Overall experience was good. Got a free room upgrade and late check out as VIP access benefits. Staffs at registration and room service were great, very friendly and accommodating. Room was clean and big. However, not very happy with the service of a staff called Shawn 姜雙 at the cafe Sweets. He was extremely rude, unfriendly and unhelpful. He sounded like he just want to get rid of us when we were paying at the cashier! Also, I was shocked that this hotel doesn't accept Alipay Hong Kong but only accept Alipay China, while even most of the local restaurants accept Alipay Hong Kong. Additionally, this hotel doesn't offer shuttle to Hong Kong and Macau ferry pier, while this is a basic service by almost all of the casino resorts in Macau. From the fact that they offer shuttle to Border Gate and Hengqin Port but not Hong Kong Macau ferry pier, and also only accept Alipay China but not Alipay Hong Kong, it gives the impression that this hotel only welcome mainland Chinese but not Hong Kong travelers, which is very disappointing.

Overall experience was good. Got a free room upgrade and late check out as VIP access benefits. Staffs at registration and room service were great, very friendly and accommodating. Room was clean and big. However, not very happy with the service of a staff called Shawn 姜雙 at the cafe Sweets. He was extremely rude, unfriendly and unhelpful. He sounded like he just want to get rid of us when we were paying at the cashier! Also, I was shocked that this hotel doesn't accept Alipay Hong Kong but only accept Alipay China, while even most of the local restaurants accept Alipay Hong Kong. Additionally, this hotel doesn't offer shuttle to Hong Kong and Macau ferry pier, while this is a basic service by almost all of the casino resorts in Macau. From the fact that they offer shuttle to Border Gate and Hengqin Port but not Hong Kong Macau ferry pier, and also only accept Alipay China but not Alipay Hong Kong, it gives the impression that this hotel only welcome mainland Chinese but not Hong Kong travelers, which is very disappointing.

10

YuYun

12 lip 2024

·

Pobyt trwał 3 noce

服務人員都很到位

服務人員都很到位

10

Susan

10 kwi 2023

·

Pobyt trwał 1 noc

Excellent service from the pool to reception.

Excellent service from the pool to reception.

Czy to było pomocne?

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Lokalizacja

Blisko lotniska, co zapewnia wygodny dojazd.

Powiązane opinie gości

10

kyung duk

31 mar 2023

·

Pobyt trwał 5 nocy

단연마카오 죄고의 호텔 입니다 시설이 관리가잘되고 운영도 좋았어요 공항과 가까운 지리도 아주좋았읍니다

단연마카오 죄고의 호텔 입니다 시설이 관리가잘되고 운영도 좋았어요 공항과 가까운 지리도 아주좋았읍니다

10

Joe

6 lut 2023

·

Pobyt trwał 1 noc

Wynn Palace is a beautiful property. And the food was good in the restaurants and prices to eat were reasonable. A plus, staff let me check-in at noon. Currently, Cotai Express, a shuttle service for casinos, is still not operating. Thus, long lines for taxis in Cotai.

Wynn Palace is a beautiful property. And the food was good in the restaurants and prices to eat were reasonable. A plus, staff let me check-in at noon. Currently, Cotai Express, a shuttle service for casinos, is still not operating. Thus, long lines for taxis in Cotai.

10

yen

20 cze 2023

·

Pobyt trwał 1 noc

Close to the airport staff friendly property clean

Close to the airport staff friendly property clean

Czy to było pomocne?

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Posiłki

Śniadania są powszechnie chwalone za jakość i różnorodność, a kilka restauracji na miejscu zrobiło dobre wrażenie. Jednak zwrócono uwagę na kolejki w godzinach szczytu, ograniczony wybór dań na ciepło na śniadanie oraz okazjonalnie niezadowalające restauracje lub obsługę.

Powiązane opinie gości

10

Chui Ha

19 kwi 2023

·

Pobyt trwał 1 noc

很好的假期，房間大，早歺和晚間自助攴好吃，歺廳望着噴泉湖景很浪漫呢

很好的假期，房間大，早歺和晚間自助攴好吃，歺廳望着噴泉湖景很浪漫呢

8

Paul

6 maj 2024

·

Pobyt trwał 2 noce

Lake view palace restaurant is a disaster. It is much worse than I have it 2 years ago. Later I learned the main chef has left. Nobody informed me when I make the booking

Lake view palace restaurant is a disaster. It is much worse than I have it 2 years ago. Later I learned the main chef has left. Nobody informed me when I make the booking

10

Christina

8 kwi 2024

·

Pobyt trwał 1 noc

I wish I could have stayed longer it was without a doubt the highlight of my trip to Hong Kong/Macau region. Exceptional service (every single staff member went above and beyond to deliver the best service). The decor is exquisite, very palatial and beautiful flowers everywhere, they smell lovely and I couldn’t stop taking photos! Plus I had a view of the fountains from my room. There is so much to do from the gorgeous jacuzzi/pool area, the spa was dreamy and I loved my palace pedicure. Thats before the water fountains, the shops and the casino! Which were all brilliant too. I liked the casino as it was better laid out than other casinos in the area and more peaceful. The breakfast was top tier and I tried 99 Noodles which was super yummy. I honestly was not considering coming back to Hong Kong / Macau but now I must just to experience this fabulous hotel again. Thank you so much and I really appreciate the birthday truffles surprise too :)

I wish I could have stayed longer it was without a doubt the highlight of my trip to Hong Kong/Macau region. Exceptional service (every single staff member went above and beyond to deliver the best service). The decor is exquisite, very palatial and beautiful flowers everywhere, they smell lovely and I couldn’t stop taking photos! Plus I had a view of the fountains from my room. There is so much to do from the gorgeous jacuzzi/pool area, the spa was dreamy and I loved my palace pedicure. Thats before the water fountains, the shops and the casino! Which were all brilliant too. I liked the casino as it was better laid out than other casinos in the area and more peaceful. The breakfast was top tier and I tried 99 Noodles which was super yummy. I honestly was not considering coming back to Hong Kong / Macau but now I must just to experience this fabulous hotel again. Thank you so much and I really appreciate the birthday truffles surprise too :)

10

Kanako

3 gru 2023

·

内装がとても可愛くて、ロビーのお花のオブジェや、噴水ショーも素敵で、コロナが落ち着いたら絶対に行きたいホテルの一つでした。内装は、部屋によってカラーが違うようで、何度泊まっても飽きない工夫がされていると感じました。ロープウェイから見る噴水ショーも綺麗でした。朝食ビュッフェも種類が豊富でした。お部屋のグレードアップをしていただき、部屋に水が8本もあり有難かったです。カジノは、ミニマムベットが他のホテルに比べて高額だったため、初心者の私たちは参加できませんでしたが、カジノの台数が非常に多く上級者の方々は、楽しめそうな雰囲気でした。

内装がとても可愛くて、ロビーのお花のオブジェや、噴水ショーも素敵で、コロナが落ち着いたら絶対に行きたいホテルの一つでした。内装は、部屋によってカラーが違うようで、何度泊まっても飽きない工夫がされていると感じました。ロープウェイから見る噴水ショーも綺麗でした。朝食ビュッフェも種類が豊富でした。お部屋のグレードアップをしていただき、部屋に水が8本もあり有難かったです。カジノは、ミニマムベットが他のホテルに比べて高額だったため、初心者の私たちは参加できませんでしたが、カジノの台数が非常に多く上級者の方々は、楽しめそうな雰囲気でした。

10

pakfu

15 lut 2023

·

Pobyt trwał 1 noc

早餐輪候時間太長，約罰企1小時才可入座

早餐輪候時間太長，約罰企1小時才可入座

8

LIK FUNG

2 mar 2023

·

Pobyt trwał 1 noc

整體感覺良好，環境、設施優美，但仍有些改善空間，如早餐的餐廳只有一間，這麼大的酒店，客人都要在餐廳門外排隊等候，而餐桌服務的姨姨，仍需要加以培訓，不要在客人桌上處理及傾倒鄰桌收來的碗碟，實在有失皇宮的氣派…..

整體感覺良好，環境、設施優美，但仍有些改善空間，如早餐的餐廳只有一間，這麼大的酒店，客人都要在餐廳門外排隊等候，而餐桌服務的姨姨，仍需要加以培訓，不要在客人桌上處理及傾倒鄰桌收來的碗碟，實在有失皇宮的氣派…..

10

Anand

15 lut 2025

·

Pobyt trwał 3 noce

Chef Tam’s food service and staff were exceptional and very hospitable and kind

Chef Tam’s food service and staff were exceptional and very hospitable and kind

10

Foo

21 maj 2023

·

Pobyt trwał 3 noce

Love the room facing the fountain.. staff is wonderful. Breakfast buffet is ok..

Love the room facing the fountain.. staff is wonderful. Breakfast buffet is ok..

10

marc

18 maj 2023

·

Pobyt trwał 1 noc

What an amazing hotel! Room was incredible! Had lunch at La Fontana and dinner in their 1* restaurant. Both times it was top notch!! Special thanks to Cindy from reception and Miss Eusebio who made it an unforgettable stay! When in Macau do not hesitate and stay at Wynn palace

What an amazing hotel! Room was incredible! Had lunch at La Fontana and dinner in their 1* restaurant. Both times it was top notch!! Special thanks to Cindy from reception and Miss Eusebio who made it an unforgettable stay! When in Macau do not hesitate and stay at Wynn palace

10

LAI KING

12 kwi 2023

·

Pobyt trwał 2 noce

Great staff and good services. Breakfast variety of hot dishes is limited but bakery are very extensive. It will be great to make it balance.

Great staff and good services. Breakfast variety of hot dishes is limited but bakery are very extensive. It will be great to make it balance.

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10

Scott

w zeszłym tygodniu

·

Pobyt trwał 1 noc

Unbelievable service from the moment arrives, they went out of their way to make sure we had what we needed and more. Rooms are incredible value for money. Their turndown service was another level. Recommend to anyone

Unbelievable service from the moment arrives, they went out of their way to make sure we had what we needed and more. Rooms are incredible value for money. Their turndown service was another level. Recommend to anyone

10

Rudi

2 tygodnie temu

·

Pobyt trwał 1 noc

Really nice hotel! Got a free upgrade also👍👍

Really nice hotel! Got a free upgrade also👍👍

10

Stacy

1 wrz 2026

·

Pobyt trwał 1 noc

Service was wonderful. The hotel is beautiful and the flower decorations are unbelievable. We really enjoyed our stay and appreciate the genuine service and hospitality

Service was wonderful. The hotel is beautiful and the flower decorations are unbelievable. We really enjoyed our stay and appreciate the genuine service and hospitality

4

SANJAY

10 lip 2026

·

Pobyt trwał 2 noce

Staff not upto mark

Staff not upto mark

10

Ju Ming

6 lip 2026

·

Pobyt trwał 1 noc

永利皇宮酒店是我每次到澳門首選的酒店，房间清潔，舒适，本人很是推荐!

永利皇宮酒店是我每次到澳門首選的酒店，房间清潔，舒适，本人很是推荐!

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