Grand Whiz Poins Simatupang Jakarta

This was my second time staying at this hotel during a visit to Jakarta. They upgraded my room from Deluxe to Superior because I was staying longer, which I appreciated. The first room was nice, but the sink was clogged and the air conditioner was leaking, so I requested a room change. The hotel accommodated my request without any issues. In the second room, we had problems with the Wi-Fi connection, which was unreliable during our stay. Unfortunately, I had an unpleasant experience with someone working at the pool. On our first day, my son got a small cut on his pinky while swimming. I didn't consider it a major issue, but a man named Henri (or a name similar to that) approached me and, in a loud and confrontational tone, seemed to blame us for the incident. I later asked the front desk about him and was informed that he was not a hotel employee but a contractor responsible for pool maintenance. Regardless, his behavior toward paying guests was unprofessional and inappropriate. Overall, this stay was less enjoyable than my previous one. The hotel no longer feels as well maintained as it did before, and I believe it needs improvements in both its facilities and service standards. If I ever come back, it would only be because of its excellent location and the convenience of being directly connected to the supermarket and Poins Square Mall.

I never enjoyed the internet service and as a result, many things that I had to complete were neglected.

Good

I wish towels were white

Staffs were quick to respond