Crest on Park

Paid for to be put in a smaller room, roof was leaking and key card stopped working every day

I do not usually leave negative reviews, but this experience was genuinely unacceptable. From the moment I entered the room, multiple serious issues were obvious. The in-room safety deposit box was already locked and unusable. The bathroom sink would not drain because the stopper was stuck closed, causing dirty water to sit in the basin. The coffee machine still contained a used capsule from a previous guest, clearly not cleaned. When I pulled back the sheets, there were multiple long hairs on the bed. These are not minor inconveniences. They are basic hygiene and maintenance standards that any hotel should meet. What makes this more frustrating is that the hotel requires a $300 credit card authorisation and strict ID verification upon arrival. If such strict policies are enforced, guests should reasonably expect rooms to be properly cleaned and inspected. This stay has been extremely disappointing, and I cannot recommend this property unless significant improvements are made in cleanliness and quality control.

Room very clean & comfortable but surrounding noise levels ( vehicle parking/ exiting & occupants & visitors especially at 3.15am) made it uncomfortable

The room was great. Added bonus of simple breakfast items (cereal and toast). Staff very courteous. But very noisy with little insulation between rooms and every time someone near you had a shower the water pipes were noisy. This became a problem when the person next to you was going in and out of the door with the door slamming, having a shower until 2.30am. Not much sleep that night.

Great location and lovely apartments. Only downside is no on site reception so you need to first go to their sister hotel to check in and then walk about 15 mins with your luggage