Homewood Suites by Hilton Boston Logan Airport Chelsea

Exceeded our expectations! The room was well-kept and very comfortable. Enjoyed the breakfast and fitness center!

Property was so well kept and clean. It was a beautiful property, nice room, and accommodating for a late flight. Breakfast was good as well. Only thing that couldve elevated our stay would have been an airport shuttle.

The property was clean but a lot of exercise equipment,washing machine & dryers we're not working

Friendly staff and great breakfast options. Beware, Pool is allocated across the street at another hotel and their bar is only opened on Wednesday evenings. Otherwise, BYOB.

I really enjoyed the convience of having a bar and restaurant on site that was open the weekends. The bartender Jennifer was phenomenal! Very friendly and made a great variety of drinks. Also, the daily continental breakfast was a huge plus too! The only complaint I have is that there were not any washers working, so I had to pay for laundry service.

Very clean, staff was friendly and helpful. Only 4 stars because the bar is only open 2 days a week, and those are mid week days. .

First when I booked the hotel it said there was a pool. Well it doesn't have one. Second the noise from the window AC was bad when it was running. Last the maid stated they only clean every other day Had to ask for toilet paper twice when she should have noticed no extra roll was available. Breakfast was good a lot of nice choices.

Airport shuttle advertised but not available?

The staff was great. The room was above average; but, admittedly, the layout was odd and not the most utilitarian. The "bathroom" sink was outside of the bathroom with zero privacy. Overall the hotel, amenities, and staff were above average; HOWEVER, I was EXTREMELY disappointed to learn - AFTER I'D ALREADY MADE THE BOOKING - that there would be a $35 per night PARKING FEE. This charge should have been listed in the price - the price I CHOSE AND PREPAID based on the LISTED PRICE in Hotels.com. The fact that this fee was sprung on my at the time of my arrival DID NOT SIT WELL WITH ME. If I paid an agreed upon price, I should have been charged the agreed upon price ONLY, and not have been subjected to a SURPRISE FEE as it should be ASSUMED that we would have a vehicle and the price should have been INCLUDED in the price I paid PRIOR to our arrival. I am not happy with Hilton and I am even more upset with you, Hotels.com.

Was unable to reach the manager. Airport hotel with no shuttle service.

Check in was great, quick, easy and staff was friendly. Parking was easy and safe. Asked for extra bedding for the pull out sofa bed ad there was none in the room, it was delivered efficiently. Room appeared in good condition, was quiet except a small bit of road noise. The breakfast was good breakfast area was comfortable. Unfortunately when we pulled out the sofa bed later in the evening the bedding on it was stained with a few different body fluids and toe nails sitting on it. When front desk was informed and shown photos they sent up clean bedding but and the staff person took the soiled linens from the bed. No offer to switch rooms, re make the bed, or reimburse any credit for the inconvenience.

Unfortunately both rooms I stayed in were dirty, trash left behind, furniture all over the place

Very clean and newly renovated.

The property appeared clean, breakfast is good.

My stay at the Homewood suites was amazing. The staff was excellent and accommodating and the rooms were clean.

Room was dirty

As advertised. Super clean. Smells good. Comfy

Front desk at check in was great. However the bathroom in our room had hair everywhere, it was disgusting. I wiped it up myself and the paper towelnwas filthy which tells me the did notvwas the floor. They did not vacuum either. We asked the following day to have our room cleaned and they forgot. So that evening Ibasked front desk for fresh towels and they brought them up. They had hair all over them ,sovI returned them and third time was a charm. Asked them to clean our room on the third day of our stay and again no vacuuming was done. Just odd.

Our room was dirty hair everywhere.

Clean and spacious room. Every staff member we met was friendly and helpful. Guest room floors are only accessible with a room key scanned in the elevator. It was my first time staying here and I would stay here again if I had business in the area.

Room smelled like old cologne. Window didn’t open and the AC didn’t work, room stayed above 83 all night. Terrible for the price. Avoid

Enjoyed the stay. Just 2 comments- pillows are very, very flat and treadmill TV did not work.

Clean, nice breakfast, & spacious rooms. However, the beds were horrible unless you like sleeping on boards. Our mattress at home is pretty firm but for the cost of staying here they should have better quality of mattresses.

Traffic noise was loud overnight in our room, two lamps were missing light bulbs, there was no phone, the bathroom door didn't fit well so you had to shove it hard to get it open or closed and that was loud, the bedroom door had a terrible squeak so it was impossible to quietly exit without waking others up, the suite was supposed to accommodate 4 but there was only bedding for 2, and the room had an unpleasant odor. Staff was friendly and hotel was clean, lots of parking.

The room was spacious and clean. There was a good selection of food for breakfast. The hotel is accessible by public transportation from Boston airport and city center.

Close to mass general- 4.5 miles. We were on the 5th floor and could still hear road noise - that was the only drawback

My only complaint is the room design regarding which staff obviously has no say. When I think of a suite I I expect a door to close off the beds from the living area and kitchenette and there was not one. Had I been staying for more than one night that would have been a real issue. Perhaps other rooms have that feature?

It was further from the harbor area then we thought, but the hotel was clean, the room was very spacious (we had a king suite) and the free breakfast was great. I wish parking was free but doesnt seem to be the case anywhere in Boston

Awesome property. A hidden gem. It is literally 10 seconds off of the highway. Good combination of local and chain restaurants right around it. Less than 10 minute drive to downtown Boston parking. The rooms were huge. A two queen room have a whole separate sitting area with its own tv. Full size refrigerator, microwave, bowls and glasses. Half the price of a simple 200 ft room in Boston itself. A whole lot easier to park here. Stay here, pay the $24 for 24 hours parking underground underneath Boston Commons and your set for a day on the freedom trail.

Beautiful suite just SUPER loud…airplanes, buses, trains you name it! Glad it was only 1 night!

Check in was great, quick, easy and staff was friendly. Parking was easy and safe. Asked for extra bedding for the pull out sofa bed ad there was none in the room, it was delivered efficiently. Room appeared in good condition, was quiet except a small bit of road noise. The breakfast was good breakfast area was comfortable. Unfortunately when we pulled out the sofa bed later in the evening the bedding on it was stained with a few different body fluids and toe nails sitting on it. When front desk was informed and shown photos they sent up clean bedding but and the staff person took the soiled linens from the bed. No offer to switch rooms, re make the bed, or reimburse any credit for the inconvenience.

Check in staff was rude. Did not even tell me the room number. Room was visibly dusty and sheets did not appear fresh upon arrival. Also, only three towels for four people. Our experience with Homewood Suites is usually much better than this.

Our flight was late, so we didn't get to the hotel until 1:30am. I had called them a couple of days before, and they assured us that it wasn't a problem. Unfortunately, someone on the dayshift made a mistake and gave our room away. They were full by the time we got there, so they booked us at the hotel across the street, and they paid for it. They also reimbursed us for the night at their hotel, so we got that night for free. We moved in the next morning, and were put on the 2nd floor. We should have asked to move up. There is NO insulation between floors, and the guy above us made more noise than we had ever heard in a hotel before just from walking! But, as he moved out and others moved in, we realized the hotel was just cheaply designed. For 8 nights, we heard stomping back and forth. One night, there was a huge group that surrounded our room. They had music up so loud that we could hear it four doors down. They were also smoking pot, and since there's a huge gap between the door and the wall with a strong draft into the room, it filled our room. We called the front desk, and they handled it immediately. The group was kicked out! I'd say the staff is phenomenal! They went above and beyond and were so friendly. The hotel itself looks pretty on the outside, but I wouldn't probably stay in any Homewood Suites again unless I can guarantee a room on the top floor.

Hotel key system was not working. Had to go to reception every time you wanted to get back in your room. Someone then needed follow you to your room. I had to switch rooms because of constant beeping coming from the air conditioner.

We checked in 4:30 PM though the reserved room was not ready yet and it took 45 minutes to enter the room. Otherwise the room is spacious and clean.

Very helpful staff. Moved us quickly when we experienced issues with occupants above

Everyone was great to deal with.

Excellent staff, especially Ely. He was super helpful and nice. Had a lovely stay.

Staff were amazing and very accommodating. Only legit complaint was price point was a bit high for accommodations.

Everyone at the Front Desk was helpful and wonderful during our stay! A special "Shout Out" and "Thank You" to Mario, part of the Maintenance Staff, who was able to quickly fix the lock on our Room's Door! :) Also, thank you to Everyone who prepares the delicious Breakfasts that we enjoyed!!

We had a very nice stay. The room was clean, and we enjoyed the continental breakfast. It was a 15 minute drive to downtown Boston without traffic—closer to 30 with morning traffic. We would definitely stay here again.

Very convenient location. 3 blocks from commuter train into Boston’s north station or Salem, 4 blocks from large grocery store and 4 to 5 blocks from nice restaurant or fast food. Felt safe walking to all locations.

I was pleasantly surprised at this hotel. The neighborhood we drovw through to get there had me worried. But the hotel was nice, new, and easy to uber to downtown.

Absolutely killer location! Short walk to train and bus station to get into downtown. Also close to freeway for a quick road trip up to Salem. Breakfast was great and they made sure to keep it stocked all morning for breakfast time. 10/10 would return and recommend.

I was pleasantly surprised by this property. Coming into the neighborhood I was concerned about chosing this location but the hotel was clean, safe and easy to Uber to downtown.

Awesome property. A hidden gem. It is literally 10 seconds off of the highway. Good combination of local and chain restaurants right around it. Less than 10 minute drive to downtown Boston parking. The rooms were huge. A two queen room have a whole separate sitting area with its own tv. Full size refrigerator, microwave, bowls and glasses. Half the price of a simple 200 ft room in Boston itself. A whole lot easier to park here. Stay here, pay the $24 for 24 hours parking underground underneath Boston Commons and your set for a day on the freedom trail.

Getting to Boston city center is easy from here.

Great location near Boston, and transportation into the city within walking distance. Excellent facility with very good front desk staff. Daily breakfast was definitely a highlight. Very fast check-in/check-out.

Very clean hotel overall. Staff helpful and personable. Close to commuter rail to travel into Boston.

Nice and clean hotel. Convient to the airport.

Its about 7 to 10 minutes to walk to the bus and you can get anywhere from there once there. Nice hot breakfast bar that was constantly replenished.

We loved our room. Breakfast was free with many options. Friendly staff.

Beautiful property and room. Friendly staff. Legit, fresh continental breakfast.

The property appeared clean, breakfast is good.

I really enjoyed the convience of having a bar and restaurant on site that was open the weekends. The bartender Jennifer was phenomenal! Very friendly and made a great variety of drinks. Also, the daily continental breakfast was a huge plus too! The only complaint I have is that there were not any washers working, so I had to pay for laundry service.

Very clean, staff was friendly and helpful. Only 4 stars because the bar is only open 2 days a week, and those are mid week days. .

Very clean hotel ! And the breakfast was great ! Close to everything ! Highly recommend

First when I booked the hotel it said there was a pool. Well it doesn't have one. Second the noise from the window AC was bad when it was running. Last the maid stated they only clean every other day Had to ask for toilet paper twice when she should have noticed no extra roll was available. Breakfast was good a lot of nice choices.

Spacious room with separate bedroom/living room. Full sized fridge/ microwave, dishwasher and cook top. Fully stocked cabinets (pots, pans, utensils, plates, drinkware. Some stains on carpet in living room. Staff was very friendly. Free breakfast was decent. Close walk to supermarket and some dining.

Nice breakfast spread.