HM Balanguera Beach - Adults Only

Absolutely friendly, lovely room in boho style

Great over night stop over

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Would give 0 stars if possible. Avoid booking here at all costs. Arrived from Canada late at night and upon arrival had been told we were moved across the street to a different hotel (I guess under the same parent company?). This hotel (the HM Gran Fiesta) has a lower rating, worse reviews, and a lower nightly rate than what we paid. Further, we were booked into a queen bed and the room we were moved into across the street was 2 twin beds. We were given no notice of this whatsoever. Only once we arrived at our original hotel did we find out of these changes. When we reached out to the hotel via our booking company for at least a partial refund (considering the price we paid for our room was more than it would have been if we just booked at HM Gran Fiesta) they declined providing any refund. Be very careful booking here - or at least be prepared to be moved to a totally different hotel/room at a lower rate and room type and without any compensation. Horrible experience, can hardly believe this would be legal.

I enjoyed my stay. The hotel has a very good location.