Suites Lerma 205

No son como tal “Suites” pero pues para 1 noche están muy bien. Gracias s

Room very small but it was ok for 2 nights. Front desk is terrible. You can even see if there is someone behind it because is too high and dark. The lady In front not very nice, nor helpful, not welcoming at all. We knew check in was at 3pm but got there around 10 am and asked if maybe there were a possibility to check in before but she was very strict and answered the check in is always at 3 pm only. We were not offered to leave or carry on luggage, we have to ask for it and she replied that we can put them at the corner of the reception. The elevator was not working and we knew after that 2 new customers were stuck in the elevator waiting for help to get out for the company in charge of the elevator. We decided not to use the elevator at all. About check out, the night before we told the guy at the reception at that moment that we will leaving the next morning at 5am and we said he will ready to receive the keys and remote controls. When we were leaving at 5am, the guy was in one of the couches sleeping, we called him several times and he did not wake up, we though maybe something happened to him so we had to touch his shoulder to wake him up and he still took some minutes to stretch and stand up to be able to open the door so we can leave. Not coming here never again.

Si se quiere pasar solo la noche esta bien.

Excelente ubicación y excelente la habitación, lo único malo es el personal, la atención no es buena del personal de recepción. Además pedí en tres ocasiones el envío de mi factura y nunca me la mandaron.

The property was exceptionally clean, and the rooms were well-maintained throughout our stay. The staff was welcoming and attentive, making check-in and check-out smooth. Laundry services were convenient, and the air conditioning worked perfectly, keeping the room comfortable. The only downside was that Wi-Fi could be faster, but overall it was a great experience.